--- description: Scopri le funzionalità di Malcolm!, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Malcolm! - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per gateway](/directory/14/portal/software) > [Malcolm\!](/software/181117/malcolm) # Malcolm\! Canonical: https://www.capterra.it/software/181117/malcolm Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/181117/malcolm?page=2) > Rispondi alle domande frequenti dei tuoi clienti e crea percorsi web per attività comuni. > > Conclusione: valutazione di **4.9/5** stelle assegnate da 36 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Malcolm\!? È pensato per aziende e organizzazioni, grandi e piccole di tutto il mondo, che desiderano migliorare il servizio clienti e l'assistenza. Fai in modo che i tuoi clienti ti amino con Malcolm\! ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.9/5** | 36 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.9/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Acknowledgement - **Area geografica**: London, UK - **Anno di fondazione**: 2003 ## Contesto commerciale - **Prezzo di partenza**: 36,00 £ - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - Branding personalizzabile - Catalog Management - Condivisione di documenti - Controllo accessi/Autorizzazioni - Creazione e design di moduli - Gestione dei contenuti - Gestione dei moduli - Gestione della knowledge base - Gestione di documenti - Modifica del testo - Moduli personalizzabili - Portale clienti - Portale self-service - Rendicontazione e analisi statistiche - Ricerca del testo completo - Ricerca/Filtro - Sondaggi e feedback - Strumenti collaborativi - Third-Party Integrations - Trascinamento della selezione (Drag & Drop) - Workflow Automation ## Integrazioni (15 in totale) - Asana - Auth0 - Dropbox Business - HubSpot CRM - Jira - Mailchimp - Mailgun - Memberstack - Mews - Slack - Trello - Twilio - Zapier - Zendesk Suite - Zoho CRM ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per gateway](https://www.capterra.it/directory/14/portal/software) ## Categorie correlate - [Software per gateway](https://www.capterra.it/directory/14/portal/software) - [Software per l'automazione dei contact form](https://www.capterra.it/directory/10023/forms-automation/software) - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) ## Alternative 1. [Confluence](https://www.capterra.it/software/136446/confluence) — 4.5/5 (3697 reviews) 2. [Microsoft SharePoint](https://www.capterra.it/software/1167/sharepoint) — 4.4/5 (5446 reviews) 3. [Notion](https://www.capterra.it/software/186596/notion) — 4.7/5 (2772 reviews) 4. [Connecteam](https://www.capterra.it/software/153140/connecteam) — 4.6/5 (5298 reviews) 5. [Guru](https://www.capterra.it/software/145390/guru) — 4.8/5 (639 reviews) ## Recensioni ### "Malcolm\! Saved us Time and Money" — 5.0/5 > **Antony** | *18 luglio 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm\! did it in an hour. The admin interface is really well designed, easy to use and looks great. > > **Inconvenienti**: I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything. > > It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works\! ----- ### "A Modern Helpdesk Solution with Workflows" — 5.0/5 > **Hari** | *11 ottobre 2020* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities. > > **Inconvenienti**: Integrations are a bit lacking and haven't really seen man updates (publically). > > Malcolm has been a pleasure to use and implement. ----- ### "Great software solution" — 4.0/5 > **Joe** | *8 novembre 2021* | Intrattenimento | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Malcolm\! is a simple and easy software solution for our needs - a client-only portal containing the 'how-to' for activating across our various spaces. The layout and architecture makes navigating the information easy. > > **Inconvenienti**: Tricky to alphabetically order content, but doable\! > > Easy and enjoyable. ----- ### "Fantastic product for knowledge bases & Smart Questionnaires" — 5.0/5 > **Mark** | *27 giugno 2022* | Agricoltura | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Malcolm makes it very easy to create rich snippet FAQ's that look great, are easy to search by customers and add SEO value to the website. > > **Inconvenienti**: The storage space provided by default is perhaps a little on the small side. > > We use Malcolm for many things, but the main usage is for building up a large and rich Knowledge Base / Questions \& Answers system. It is quick and simple for staff to add questions and answers to help our customer support obligations. ----- ### "Incredibly useful and efficient" — 5.0/5 > **Benjamin** | *18 maggio 2020* | Servizi ambientali | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Malcom\! allowed me to create my own FAQ page in minutes. This tool is very ergonomic, it's very simple to add a logo and the icons of our choice, in other words, our Malcom page is fully customizable. The team behind Malcom is very friendly and efficient, I didn't wait long before having my questions answered. With Malcom, what I like above all is that it's possible to have indicators concerning the effectiveness of our FAQs and to modify them accordingly. In addition, the tool doesn't stop evolving so I am impatient to see how it will evolve, I also have several suggestions for improvement\! > > **Inconvenienti**: I don't have much to reproach to Malcom\! except the color selection tool which is, for my taste, not very practical, even if it remains simple to use nevertheless. > > As you can imagine with the rating I gave to Malcom. I am very happy to have discovered this tool. I first had views on the BetterDoc software, then when I discovered Malcom and its design, I was immediately won over. To be honest, I love the design and colors pre-selected in the presentation FAQ so much that I really can't wait to finish creating my FAQs to test them myself and also find out what my users think. There is so much to say about Malcom that I cannot include them all in this short description, I sincerely think that it would be a shame not to try it for yourself in order to get your own idea because we are all different and don't have the same expectations. For my part, I am a satisfied client, so why not you? Malcom\! fulfills its role perfectly by highlighting your FAQs and with its sleek design that you can customize according to your tastes. It's a safe bet that your users / customers will also like it. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/181117/malcolm?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/181117/malcolm) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati