FitogramPro

Consigliatissimo!

Aspetti positivi:

Gestionale davvero pratico e utilissimo in praticamente tutti gli aspetti di gestioni di corsi e appuntamenti, sia a pagamento che non a pagamento. Servizio di assistenza ineccepibile, sempre disponibile a dare supporto e a trovare una soluzione per ogni problematica. Assolutamente consigliato!

Aspetti negativi:

Più che qualcosa che mi sia piaciuto di meno, il consiglio magari che do per il futuro è di prevedere un'implementazione, anche a pagamento, del gestionale secondo le richieste della singola azienda.

Very helpful, short decision making processes, flexible thinking

Commenti: I am impressed by the depth of functionality while it is still rather easy to overview. The extremely helpful and uncomplicated support team is one of the biggest assets of this system. I don't think I ever got an "empty reply" on any of my requests (never any empty words like "we will consider your request in the future but cannot promise anything at the moment ..." like I am used to from other, less flexible and supportive software companies)

Aspetti positivi:

It is relatively easy to set up. The End User/Client journey and registration is simple and logical. The team is responsive and open to ideas. It is affordable. It is a young and agile team.

Aspetti negativi:

The reporting engine is not (yet) as powerful as some other tools on the market. Specific for UrbanSports Partners: While the integration between both systems mostly works really really well, sometimes the communication can be difficult if it is not clear if an issue or function is related to the Fitogram System or the Urban Sports Club System.

Alternative considerate: Eversports Manager

Perché scegliere FitogramPro: I haven't decided 100% yet but I am pretty confident I will switch. My old product is expensive, the usage doing sales administration is very complicated, the corporate structure is slow and large, they increase their pricing randomly, it is not win-win like I get the feeling with Fitogram.

Software precedente: Mindbody

Perché passare a FitogramPro: Eversports has no integration with Urban Sports Club, I already had a relationship with Fitogram and no established relations with Eversports, Fitogram had the right solution ready at a time where it was desperately needed.

Great support for the management processes of our studios

Commenti: I have the impression, that the Fitogram people are constantly working on the improvment and integrating new features. The support is very quick and friendly. It s a difficult market in Germany and I hope, this will continue

Aspetti positivi:

We're running three big yoga studios and for us, the online Check-in for the customers and the easy booking system are the most important big points of FG. Also the Backoffice Features like the debits, invoices, CRM etc. are really crucial for our business

Aspetti negativi:

There are some features, that really need the next evolutionary step, especially the Reporting System. But they know about it :-) I always prefere a software, where the developers are aware of the neccessity of constant inmrpovements...

Alternative considerate: Mindbody e Eversports Manager

Perché scegliere FitogramPro: We needed a more complex software to represent the large set of products we offer to our customers

Perché passare a FitogramPro: First of all: we wanted a german company handling data secure and according to EU Law. At that time that was Fitogram and Eversports. FG has the price model, that better fitted out needs.

Ungelöste Probleme in der Verbindung von Zahlung und Buchung

Commenti: Fitogram hat einen nicht ausreichnender Support. Fehlermeldung werden über Wochen nicht bearbeitet.

Aspetti positivi:

Die Oberfläche lässt sich schön gestalten und wenn einmal verstanden, läßt es sich auch ganz gut einrichten.

Aspetti negativi:

Es gibt ungelöste Fehler bei Kopplung mit Kreditkartenzahlen - die Kunden buchen ohne Zahlungsauforderung. Das hat in unserem Studio viele Probleme gemacht, die wir händisch vor Ort korrigieren mußten. So war das nicht gedacht. Trotz mehrfacher Meldung dieser Fehler, wurde bislang niemand tätig. Außerdem ist die Zahlung über Paypal gar nicht möglich. Wir können nur davon abraten Fitogram als Buchungssystem mit automatisierer Zahlung zu verwenden!

Meine Einschätzung zu FitogramPro

Commenti: Ich wickle mit FitogramPro meine komplette Pilateskursverwaltung. Kurskarten kaufen, Kursebuchen, Einbindung in die Webseite, Buchhaltung, Rechnungserstellung

Aspetti positivi:

Es bietet alle Funktionen, welche ich für das Geben von Online-Pilateskursen brauche. Nicht mehr und auch nicht weniger.

Aspetti negativi:

Die Applikation lief nicht immer stabil. Der Umstieg auf das neue Preismodell und das Wegnehmen von Features aus der kostenfreien version fühlte sich sehr schlecht an.

Alternative considerate: Momoyoga

Perché passare a FitogramPro: - Anpassung in mein Design - Umsetzung der Features: Kalender, Warteliste, Zoomintegration, Kaufabwicklung - es waren zu Beginn alle wichtigen Funktionen kostenfrei, bin wegen obiger Argumente aber auch jetzt ion der kostenpflichtigen Version geblieben.