Intermedia Unite

Review

Commenti: Support is great!

Aspetti positivi:

Support has always been great and fast.

Aspetti negativi:

I have no complaints, solid support that works.

Excellent product & excellent customer service

Commenti: Wonderful!

Aspetti positivi:

Customer service is immediately responsive to our calls and resolves issues promptly. However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes. Thank you!

Aspetti negativi:

We cannot think of anything we woudl want to change.

Low quality phone provider. Only useful for low volume calling

Commenti: It was easy to purchase, easy to install, deploy, and start to use. However, after having several users doing a calling activity at the same time, the connections starts to fail

Aspetti positivi:

It is easy to use as any other phone provider, it has a good interface and a good reporting system.

Aspetti negativi:

It's server is weak, the connection will keep rebooting, which will eventually affect the operation if it is a large-volume one

Intermedia is a great phone system, has adjusted to our needs as our company changed

Commenti: Very good experience using Intermedia

Aspetti positivi:

It is easy to install and work with. I started with the company after it was installed and was just using what was available to me at the time.

Aspetti negativi:

I think the system has become too large for our company we have decreased our size and the need for this software is not needed

Best in class

Commenti: It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they are doing to prevent it again. We’ve only had like a couple problem in several years compared to couple problems a month with previous option.

Aspetti positivi:

We have complete control with 100% flexibility to add and remove components. When covid hit and we wanted a separate curbside line less than 5 minutes and it is up and running. Desk phones or PC calling it has it all. Pricing is 100% clearly communicated and reasonable at the front end. Frequent updates and improvements. Unlimited digital faxes for free…

Aspetti negativi:

That free fax benefit could have a better interface…. Honestly hard to come up with cons as they don’t have any of the gripes I had or heard about other services.

Best Tech Team on the net.

Commenti: Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!

Aspetti positivi:

I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!

Aspetti negativi:

The company does not have any problems with our office and we would highly recommend them to other businesses as well.

Great solution for our team that saves us $$$ too!

Commenti: I am so pleased. Everyone in the office appreciates the functionality of the product, especially now that we are 'remoting' more and more. The ability to video conference on the fly is a lifesaver for our team; we can get our work done -- but stay 'connected' a bit more than just a traditional phone.

Aspetti positivi:

The best thing for us was implementing this just before the pandemic hit. We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process. The setup was easier than we expected, the software easy to use once setup properly -- and it saves us $$$ every month.

Aspetti negativi:

The support, although seldom required -- can be a bit slow. Granted -- when you have trouble with your phones you want immediate help. The key, however -- is that when help is reached -- they seem to get us fixed-up in a jiffy.

SO much better than Microsoft's exchange services

Commenti: Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing.

Aspetti positivi:

The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English!! And calls me back!!!

Aspetti negativi:

The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team.

Outstanding

Commenti: We have havd this system for some time now, and I have not had an issue that required a service technician on site. Now that I think about it, I haven't had an issue.

Aspetti positivi:

The one feature that I like the most about this software is that is user friendly, but more importantly reliable.

Aspetti negativi:

I can't find anything that I do't like about this software.

Good software for a small business

Commenti: Overall, Intermedia Unite is a good system at a fair price for small businesses. We like its versatility.

Aspetti positivi:

Our company has 24/7 phone service, but with staffing issues, this has been a challenge. With Intermedia Unite, we were able to set up an answering system for after hours that still gives the caller an option to reach a live dispatcher if the issue is urgent. Our remote staff is able to use their mobile phone to receive, make and transfer calls from our main number. We love the fact that we can have voicemails transcribed and sent via email.

Aspetti negativi:

The system can be complicated to utilize and we do have a fair number of calls that have poor connection or cut in and out. I wish that our automated alerts for wake-up calls would work with the after-hours service that we have set up.

Easy To Use Efficient Systems For Busy People

Commenti: I have to travel to multiple offices and the flexibility of the services to al most be in two places at once. It has really taken a lot worry out of servicing existing clients while travelling.

Aspetti positivi:

I like the fact that I can be in several different locations and have real access to clients. As well, I can access my messages in either voice or transcriptions over any device.

Aspetti negativi:

I really can't think of anything I don't like about the service.

Unite Platform Experience

Commenti: Very good experience. As advertised

Aspetti positivi:

Integration with the mobile app is the most convenient aspect of the unified product. Simple and straightforward

Aspetti negativi:

I would like an easier way to set a ring tone that helped differentiate between an intercom call and an outside caller

Customer Service is Top Notch

Commenti: The Intermedia Unite system is generally easy to use and user friendly. When I was new to it and as new questions came up with regards to using different functions, I reached out to tech support. The customer service by the Intermedia Unite customer service is top notch. The representatives have always been polite, knowledgeable, listen to my questions and have been efficient when helping me. Thankfully, due to their help, I haven't had any reasons to call back recently.

Aspetti positivi:

I appreciate the ability to use this system with an office phone, computer or with my cell phone. There is a lot of functionality and the interface takes a little getting used to but is generally easy.

Aspetti negativi:

The help online is ok but it could be more clear how to move through some of the screens to set up auto attendants and voicemails.

CPA Office - Communication Equipment Review

Aspetti positivi:

off location storage and fax services hardware and software

Aspetti negativi:

All features are acceptable by Staffers, both Hardware and Software

Intermedia Unite switch over

Commenti: Solved all of our remote working issues. HAve phones when the internet is down via cell tower.

Aspetti positivi:

Easy to use feature packed. Fairly easy setup. Solid and inexpensive

Aspetti negativi:

THis is tough there is not mucc we didnt like about the software. Would like morefunctionaly in the soft phone. Transfer buttons, voicemail.

Dependent Phone System

Aspetti positivi:

The app is very helpful. I like how I can answer and make calls as if I am in the office.

Aspetti negativi:

Better phones.. mine are outdated. I would like the option of headsets also.

Best communications platform for small business

Commenti: Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the business and clients of the business. Highly recommended unified communications platform! Better than several other vendors I've used in the past!

Aspetti positivi:

Easy to use, reliable, and budget friendly.

Aspetti negativi:

Messaging could be improved. But it is not a significant aspect of our or my clients business.

Intermedia Unite with VoIP service is superb

Commenti: Unite has enabled our team to stay in touch and fully functional even when we have to operate remotely - no small feat for a tiny firm. From our initial outreach to Intermedia to setup and installation it was obvious staff at Intermedia know their product and were able to walk me through even the most complex task quickly and easily. Response to trouble tickets is quick if they can't solve an issue directly over the phone.

Aspetti positivi:

The software is flexible and easy to use but also powerful. It is easy to navigate and features are self-explanatory.

Aspetti negativi:

It can be a little obtrusive at times - would be nice if it had a quick "silence" or "sleep" mode - maybe located in the window title bar to prevent the app from interrupting calls or covering other windows.

Great functionality for team communication

Commenti: Intermedia has steadily made improvements, and the product is very stable.

Aspetti positivi:

Being able to communicate in multiple ways - chat, sending screen shots and files, phone calls, online meetings, recorded meetings.

Aspetti negativi:

I have no real problems with the software to complain about.

Intermedia Review

Commenti: Since initial set up, we have had a great experience with UNITE. We use it for our office phone and fax.

Aspetti positivi:

Being able to download the Intermedia ap and use my mobile phone when out of the office to answer business calls has been a great feature.

Aspetti negativi:

The costumer service was great when we originally set up the account. However, setting up the voicemail for our office was difficult and took longer than I felt it should.

Make it official

Commenti: We are solving the issues or backup, data retention, data availability and a host of issues with archiving and medical industry security that is very important to our customers.

Aspetti positivi:

Since joining up with Intermedia, our product suite has multiplied as a result of the cloud services that are available to us. Our management tools for customers are first rate and we have the potential to continue growing based solely on the products and services provided by Intermedia. I believe this is the way for small MSPs to continue to provide services and partner with giant in cloud, data and communications expertise in the cloud. You cannot go wrong here.

Aspetti negativi:

We do not have any cons at this time as the software has been one of the best for what we need.

Very useful and friendly setup and use!

Commenti: Great!

Aspetti positivi:

friendly clear layout, easy to use and enjoy.

Aspetti negativi:

We don't get to use all the products, Intermedia has so much to offer.

Productive

Commenti: I do know that if you need customer service, their service is impeccable.

Aspetti positivi:

Ease of use, functions, and the convenience of having more than one line.

Aspetti negativi:

If internet goes down your service goes down as well.

Storage

Commenti: When I started working here I didn’t know intermedia existed until I had my own office phone. Then everything else came into play

Aspetti positivi:

That I’m able to log on any computer and gain accessing

Aspetti negativi:

All these questions I said nothing but that wasn’t good enough

Intermedia Unite Review- 1 year later

Aspetti positivi:

I like that there is no minimum character count for each message and that you are able to answer calls either a mobile app or a computer app version.

Aspetti negativi:

I do not like that previous text message conversations are easily lost and the search feature for contact names is not accurate. Also, there is a limit of how many conversations you can view on your sms screen.