Ovation

Outstanding Platform for every small business that depends on reviews

Commenti: The CEO is responsive. They're developing additional features for the platform. This is a cool startup and I'm excited to be a customer. I tell all my franchise partners about them. This is not a sponsored review :).

Aspetti positivi:

What's not to like? You automatically text customers, solicit reviews, and get feedback. The nicest thing about the platform is you're able to get texts from the platform on your phone, and respond in real time. Customers think you're texting them directly from a store phone number, and you can engage with live-action conversations to resolve concerns. Our business has benefited a ton from this as we've been able to resolve customer complaints and fix what we've done wrong.

Aspetti negativi:

Honestly, nothing. It's pretty niche so doesn't solve every marketing pain point, but that can be said of most marketing solutions.

New User of Ovation

Commenti: The customer service is outstanding. The software does exactly what it says it will do and even more.

Aspetti positivi:

The feature I like the most is Winback. It provides an opportunity to make a wrong a right. The number of reviews generated in a month was much higher than using no software.

Aspetti negativi:

Nothing to speak of at the moment. I need to work with the software a bit more before I can pass any negative judgment.

Great Customer retention product

Commenti: Ovation is a great product and it did its job for us. We also where able to use it to capture some great customer data and had most of the customers that used it opt in for marketing. The issue we had was getting our managers to use it to engage with both really happy and really upset guests. Without us using that feature it negates the need to pay for a service like Ovation. So ask yourself before you purchase - who is going to be managing this process - as while it is VERY simple to do - it still takes time so make sure your thinking about that part.

Aspetti positivi:

Ease of use was the best feature of Ovation. You can use the website or the app on any device at any time. Simple to set up, simple to use.

Aspetti negativi:

I did not like the options they provided for allowing or disallowing which review sites I would push my customers to and or if I didn't want to do that at all with any reviews and wanted to just keep them all internal. I know there are some legal issues with some of this but I also believe there could be a better way.

my thoughts on the poduct

Commenti: it is good it is easy to use and navigate through

Aspetti positivi:

tht we can communicate with the customer

Aspetti negativi:

nothing it is good. I have no complaints.

I’m a fan

Aspetti positivi:

The real time feedbacks sun interactions with our guests. We can fix issues and respond.

Aspetti negativi:

Nothing really. It is easy and intuitive.

Helps us get, keep & grow customers

Aspetti positivi:

We love how Ovation allows us to engage with customers while they are still in our restaurant. We have increased the number and quality of our reviews since implementing Ovation, by a lot. I believe we were around 4.5 stars and 200 reviews when we started. We are now at 4.7 stars and 500 reviews overall, and nearly 4.9 stars in the past month. The difference? We can talk to guests when things are less than perfect and make them feel better about their experience before they write a sad review. Ovation also helps us improve our guest experience by allowing guests to share feedback, which we implement real-time. Our team has a better first-focus and our operations are better because we learn each day what makes our guests happy and what we need to improve. We are in a small town with lots of summer tourists. I can’t tell you how many people came in this summer and told us they found us by searching reviews. They increase our search results even though we don’t do any paid internet advertising.

Aspetti negativi:

I wish the software integrated with my loyalty program and text system. I think they are working on that and may have solved it. Let’s hope so!

amazing!!!

Commenti: we get guests who review us online without allowing us the chance to make it right. With ovation, we are not only given that opportunity, but it actually works 100% of the time.

Aspetti positivi:

IT allows us to focus on the experience even after the guest leaves our store. It also allows us to make the bad right in real time.

Aspetti negativi:

nothing I didn't like. very impressed with everything from the install to the customer service.

Thrilled with the results!

Commenti: We were struggling for new reviews and looking for a service that would help us attain more. We had wonderful reviews and high ratings but not many and few recent. In just 3 months of having Ovation integrated into our office, we've nearly doubled our reviews and our ratings are spectacular! We are beyond thrilled with results and would recommend this system and service to any business looking to broaden their presence on the web and social media sites.

Aspetti positivi:

The simplicity of design and ease of use for customers.

Aspetti negativi:

The inability to send the review link to a phone number OR an email address. Having the cell number as the only communication option is not helpful with our patients who do not have or use cell phones.

Most Valueable Partnership

Commenti: We love working with Ovation!

Aspetti positivi:

We love the opportunity to communicate with less-than-satisfied guest in real time. Also, requesting reviews from happy guests has resulted in more than 600 reviews and a 4.8 star rating.

Aspetti negativi:

We have occasionally run into problems getting push notifications if our mobile phones are not using the most up-to-date operting system.

Standing Ovation for Ovation

Commenti: So far it has been a great experience. I have already made strides with our listings and reputation management implementation in a very short time.

Aspetti positivi:

This is an awesome product. I love the way the focus on reputation management. It's easy to keep happy customers happy than it is to help the not so happy ones get back to happy. The winback option with them is nice and allows you to pull out all the stops to make your customers happy. Their team is top notch. They are there to help you and care about your success.

Aspetti negativi:

It would be nice to be able to reply to reviews directly through their platform.

Game Changer

Commenti: see above.

Aspetti positivi:

This program is a game changer for us. We have so many happy customers that normally wouldn't take the time to write a positive review and this encourages them to take that step. Our positive reviews online have increased substantially! On the other end of the spectrum are those that are unhappy and this gives the owner and manager an opportunity to contact and work with them before they post an online review.

Aspetti negativi:

I get duplicate notices, but would rather that than not at all.

Great Marketing

Commenti: Very helpful

Aspetti positivi:

Helps cut down bad reviews on social media

Aspetti negativi:

Dumb reviews like buy more or not enough product

Great Software & Friendly Support Staff

Aspetti positivi:

Is very beneficial for us in the service, industry as we can control our negative reviews. My review ranking on google was 2.8, now i am on 3.1 its just been a month now. Happy to use. It is easy and affordable.

Aspetti negativi:

No problem so far. all is good. Happy to recommended

Ovation

Aspetti positivi:

Our restaurant loves Ovation so far! We’ve got to see a little more feedback which is nice.

Aspetti negativi:

Only problem we’ve had so far is the app not working too well for us, but the mobile version works fine!

Good Travel Booking Tool & Great Integration with Concur

Commenti: Solving timely employee expense reporting by making the process easier.

Aspetti positivi:

Easy to use with Concur as all trips automatically sync and get added to your expense report (and if you have connected cards, they get matched up with the imported card charge). From the employee side, it makes submitting monthly reports very convenient. From the finance side, there are discounts associated with managing all bookings with Ovation.

Aspetti negativi:

Fees can be a little high (charged per booking/transaction, regardless of transaction price). If bookings like car rentals fall through, those charges are not reimbursable. However, with enough volume depending on your company side, the fees are worth it.

ovation

Aspetti positivi:

easy to use to reach and track patient satisfaction.

Aspetti negativi:

i dont find anything that i dont like about this system.

Mission Critical Tool

Commenti: Our best decision since choosing Toast POS

Aspetti positivi:

Easy ongoing dialogue with customers is a game changer.

Aspetti negativi:

Zero complaints or issues. Elegant solution

Great Service

Commenti: We’ve been able to resolve some issues privately before they go public on another site. We’ve also been able to get more positive reviews and feedback with helps build our team morale.

Aspetti positivi:

Love that it gives you an opportunity to connect with your customers.

Aspetti negativi:

Nothing has came up that we don’t like about the product.