--- description: Scopri le funzionalità di Chatfuel, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Chatfuel - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per assistenti conversazionali](/directory/31596/conversational-ai-platform/software) > [Chatfuel](/software/181770/chatfuel) # Chatfuel Canonical: https://www.capterra.it/software/181770/chatfuel Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/181770/chatfuel?page=2) > Chatfuel è una piattaforma di messaggistica per professionisti di marketing per l'e-commerce e imprenditori che puntano ad aumentare la generazione e la qualificazione dei lead, l'upselling e il cross-selling, nonché i ricavi mediante WhatsApp. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 28 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Chatfuel? Imprese di e-commerce, agenzie di marketing, piccole e medie imprese. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 28 Recensioni | | Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 3.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.0/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Chatfuel - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2015 ## Contesto commerciale - **Prezzo di partenza**: 15,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Brasile, Canada, Cina, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Acquisizione di potenziali clienti - Assistenza clienti - Autoresponders - Bot preconfigurato - Branding personalizzabile - CRM - Campagne di drip marketing - Carrello degli acquisti - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Coinvolgimento di potenziali clienti - Condivisione di documenti - Contenuti dinamici - Creazione di report/analisi - Gestione dei contenuti - Gestione della campagna - Gestione delle pipeline - Gestione delle promozioni - Gestione delle recensioni - Gestione di più account - Gestione di potenziali clienti - Gestione di siti web - IA/Machine learning - Importazione/Esportazione di dati - Integrazione di social media - Lead Nurturing - Lead Qualification - Libreria di contenuti preapprovati - Live Chat - Marketing multi-canale - Notifiche push - Pagine di destinazione/Moduli web - Parametri prestazionali - Personalizzazione - Pubblicazione automatizzata - Quadro della attività - Risposte automatizzate - Segmentazione della clientela - Segmentazione della clientela potenziale - Sistema plurilingue - Sviluppo senza codice - Third-Party Integrations - Trasferimento/Instradamento ## Integrazioni (6 in totale) - Dropbox Business - Evernote Teams - Gmail - Meta for Business - Twitter/X - WordPress ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) ## Categorie correlate - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) - [Software di social media marketing](https://www.capterra.it/directory/30781/social-media-marketing/software) - [Software e-commerce](https://www.capterra.it/directory/3/ecommerce/software) - [Software gestionale per agenzie pubblicitarie](https://www.capterra.it/directory/30736/advertising-agency/software) - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Alternative 1. [HubSpot Marketing Hub](https://www.capterra.it/software/171840/hubspot-marketing) — 4.5/5 (6220 reviews) 2. [Constant Contact](https://www.capterra.it/software/31898/constant-contact) — 4.3/5 (2913 reviews) 3. [Cognism](https://www.capterra.it/software/169083/cognism) — 4.7/5 (255 reviews) 4. [Pipedrive](https://www.capterra.it/software/132666/pipedrive) — 4.5/5 (3042 reviews) 5. [Apollo.io](https://www.capterra.it/software/158696/apollo) — 4.5/5 (387 reviews) ## Recensioni ### "Facebook Messenger Chatbot-building made easy\!" — 5.0/5 > **Yann** | *7 maggio 2021* | Media online | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that\! > > **Inconvenienti**: Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots... ----- ### "Great chat bot tool for beginners" — 4.0/5 > **Utente Verificato** | *4 ottobre 2021* | Marketing e pubblicità | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them. > > **Inconvenienti**: It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here. > > This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion. ----- ### "OK product, bad suport." — 1.0/5 > **Felix** | *4 novembre 2024* | Beni di consumo | Tasso di raccomandazione: 1.0/10 > > **Vantaggi**: I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month. > > **Inconvenienti**: The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL conversations are saved as "reachable" inside of Chatfuel and thus will contribute to your monthly price. Looking over my bills over the last 3 years that I have been a customer and it has been increased 5 times in that time due to increased "usage" - here's the thing, we see the same active usage every month. It's just the pool of finished conversations, marked as "done" on Facebook that are inflating the bill. My subscription went from $15 to $66 and I feel like it happened without my approval. I contacted the support team about this and the agent I connected with, Larisa, told me there's nothing she can do - so, reading between the lines, it is my own fault that I didn't disable this autoscaling feature in their settings. I am an Account Manager with another SaaS company. If one of my clients reached out to me with this type of issue, I would try to do something to ease the friction. These guys? They do not care. > > I would describe my overall experience as "meh". ----- ### "I started in 2016 .." — 5.0/5 > **Pierfrancesco Maria** | *27 marzo 2022* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The simplicity of building a chatbot is impressive even if you have zero skills > > **Inconvenienti**: Free version too limited ... before it was much more performing ----- ### "A good chatbot for your Facebook messages\!" — 5.0/5 > **Rocio** | *8 settembre 2022* | Produzione di apparecchi elettrici/elettronici | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively. > > **Inconvenienti**: Sometimes some customers are not satisfied with the answers but it happens with all chatbots. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/181770/chatfuel?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/181770/chatfuel) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | ----- ## Dati strutturati