--- description: Scopri le funzionalità di Zoho Assist, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per assistenza remota](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.it/software/181775/zoho-assist Pagina: 1/60\ Avanti: [Pagina successiva](https://www.capterra.it/software/181775/zoho-assist?page=2) > Zoho Assist fornisce un'interfaccia utente semplice e diretta per connettersi a computer remoti in tutto il mondo. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 1476 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Zoho Assist? Supporto IT esternalizzata e MSP, supporto IT, desk assistenza clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 1476 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Zoho - **Anno di fondazione**: 1996 ## Contesto commerciale - **Prezzo di partenza**: 480,00 € - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Dettagli sul prezzo**: Prova gratuita di 15 giorni, supporto remoto e piani di accesso non presidiato in diversi livelli - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: bulgaro, cinese, coreano, francese, giapponese, inglese, italiano, olandese, portoghese, spagnolo, svedese, tedesco - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - Accesso da dispositivi mobili - Accesso non presidiato - Accesso/Controllo remoto - Annotazioni - Audio/Video HD - Backup e ripristino - Chat dal vivo - Chat/Messaggistica - Comunicazione multi-canale - Condivisione dello schermo - Condivisione dello schermo in tempo reale - Condivisione di documenti - Condivisione schermo del cellulare - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Dashboard - Desktop/Browser Sharing - Gestione dei problemi - Gestione dei ticket di assistenza - Gestione e monitoraggio da remoto - Live Chat - Monitoraggio dei server - Per MSP - Portale self-service - Programmazione - Real-Time Monitoring - Registrazione - Registrazione della sessione - Registrazione dello schermo - Rendicontazione e analisi statistiche - Risoluzione dei problemi - Sondaggi e feedback - Strumenti collaborativi - Strumenti di diagnostica - Supporto da remoto - Trasferimento di file - Video Chat - Videoconferenze ## Integrazioni (17 in totale) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... e altre 2 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per assistenza remota](https://www.capterra.it/directory/30928/remote-support/software) ## Categorie correlate - [Software per assistenza remota](https://www.capterra.it/directory/30928/remote-support/software) - [Software per Remote Work](https://www.capterra.it/directory/31855/remote-work/software) - [Software per desktop remoto](https://www.capterra.it/directory/31955/remote-desktop/software) - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) - [Software MSP](https://www.capterra.it/directory/30921/msp/software) ## Alternative 1. [Supremo Remote Desktop](https://www.capterra.it/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 2. [TeamViewer ONE](https://www.capterra.it/software/122252/teamviewer) — 4.6/5 (11636 reviews) 3. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24185 reviews) 4. [AnyDesk](https://www.capterra.it/software/149595/anydesk) — 4.6/5 (1795 reviews) 5. [ISL Light](https://www.capterra.it/software/146892/isl-light) — 4.7/5 (779 reviews) ## Recensioni ### "Prodotto top per l'assistenza da Remoto" — 5.0/5 > **Giuseppe** | *27 maggio 2025* | Circuiteria | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: la facilità di utilizzo e gestione dei clienti per i clienti, con un semplice link è possibile installare il controller per la gestione del client da remoto molto facilmente... fantastico > > **Inconvenienti**: \*10000000000000000000 l'impossibilità di poter trasferire i file se non a pagamento, sarebbe stato perfetto se si poteva scambiare file di piccole dimensioni. > > soddisfatto in pieno. Se fosse di utilizzo quotidiano lo acquisterei senza ombra di dubbio, facile utilizzo e pieno di funzioni interessanti lo consiglio vivamente ----- ### "A Reliable and Intuitive Remote Support Solution—Finally\!" — 4.0/5 > **Nicolò** | *7 novembre 2025* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: -Smooth and reliable remote connections -Clean, user-friendly interface -Easy setup and client onboarding -Strong security features -Excellent value for the feature set > > **Inconvenienti**: -File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported -The Android app feels noticeably sluggish during sessions compared to the desktop version > > After years of relying on ScreenConnect—which had long been our go-to remote support tool and perfectly matched our team’s needs—recent updates introduced frustrating complications. The new version added too many steps just to connect to clients, significantly slowing down our workflow. As a result, we tested dozens of alternative remote support platforms, but none offered the right balance of functionality, reliability, and interface clarity to justify switching—until we tried Zoho Assist. Zoho Assist has finally given us a compelling alternative. The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect. It meets our team’s expectations on nearly every front. ----- ### "well done remote software" — 4.0/5 > **Michele** | *7 gennaio 2025* | Contabilità | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I have been very pleased with the software. I can easily access the remote computer, and the connection is stable. It's very easy to use. > > **Inconvenienti**: Nothing using ZOho war very easy and i haven't any problema ----- ### "Zoho Assist trial has convinced me why so many IT solopreneurs use it" — 5.0/5 > **John** | *25 luglio 2026* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. > > **Inconvenienti**: While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released > > Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. ----- ### "Good review" — 4.0/5 > **Junichi** | *6 luglio 2026* | Produzione di alimenti | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: What I liked most about Zoho Assist is its ease of use, reliable remote connection, and fast setup. It allows IT support teams to troubleshoot user devices quickly without requiring complex configuration. Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure. The web-based interface is intuitive, and the overall performance is stable, helping reduce downtime and improve support response times. > > **Inconvenienti**: While Zoho Assist is a strong remote support solution, there are a few areas that could be improved. Occasionally, connection quality may decrease on slower internet connections, and some advanced features are limited to higher-tier plans. The user interface could also be more streamlined for first-time users, and file transfers can sometimes be slower when working with very large files. > > Overall, my experience with Zoho Assist has been very positive. It is a reliable and user-friendly remote support solution that makes it easy to connect to and troubleshoot devices quickly. The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime. It has become a valuable tool for providing fast and secure remote assistance. ----- Pagina: 1/60\ Avanti: [Pagina successiva](https://www.capterra.it/software/181775/zoho-assist?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/181775/zoho-assist) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati