--- description: Scopri le funzionalità di Zoho Assist, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per assistenza remota](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.it/software/181775/zoho-assist Pagina: 1/59\ Avanti: [Pagina successiva](https://www.capterra.it/software/181775/zoho-assist?page=2) > Zoho Assist fornisce un'interfaccia utente semplice e diretta per connettersi a computer remoti in tutto il mondo. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 1446 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Zoho Assist? Supporto IT esternalizzata e MSP, supporto IT, desk assistenza clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 1446 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Zoho - **Anno di fondazione**: 1996 ## Contesto commerciale - **Prezzo di partenza**: 480,00 € - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Dettagli sul prezzo**: Prova gratuita di 15 giorni, supporto remoto e piani di accesso non presidiato in diversi livelli - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: bulgaro, cinese, coreano, francese, giapponese, inglese, italiano, olandese, portoghese, spagnolo, svedese, tedesco - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - Accesso da dispositivi mobili - Accesso non presidiato - Accesso/Controllo remoto - Annotazioni - Audio/Video HD - Backup e ripristino - Chat dal vivo - Chat/Messaggistica - Comunicazione multi-canale - Condivisione dello schermo - Condivisione dello schermo in tempo reale - Condivisione di documenti - Condivisione schermo del cellulare - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Dashboard - Desktop/Browser Sharing - Gestione dei problemi - Gestione dei ticket di assistenza - Gestione e monitoraggio da remoto - Live Chat - Monitoraggio dei server - Per MSP - Portale self-service - Programmazione - Real-Time Monitoring - Registrazione - Registrazione della sessione - Registrazione dello schermo - Rendicontazione e analisi statistiche - Risoluzione dei problemi - Sondaggi e feedback - Strumenti collaborativi - Strumenti di diagnostica - Supporto da remoto - Trasferimento di file - Video Chat - Videoconferenze ## Integrazioni (17 in totale) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... e altre 2 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per assistenza remota](https://www.capterra.it/directory/30928/remote-support/software) ## Categorie correlate - [Software per assistenza remota](https://www.capterra.it/directory/30928/remote-support/software) - [Software per Remote Work](https://www.capterra.it/directory/31855/remote-work/software) - [Software per desktop remoto](https://www.capterra.it/directory/31955/remote-desktop/software) - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) - [Software MSP](https://www.capterra.it/directory/30921/msp/software) ## Alternative 1. [Supremo Remote Desktop](https://www.capterra.it/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 2. [TeamViewer ONE](https://www.capterra.it/software/122252/teamviewer) — 4.6/5 (11629 reviews) 3. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24146 reviews) 4. [AnyDesk](https://www.capterra.it/software/149595/anydesk) — 4.6/5 (1787 reviews) 5. [ISL Light](https://www.capterra.it/software/146892/isl-light) — 4.7/5 (779 reviews) ## Recensioni ### "Prodotto top per l'assistenza da Remoto" — 5.0/5 > **Giuseppe** | *27 maggio 2025* | Circuiteria | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: la facilità di utilizzo e gestione dei clienti per i clienti, con un semplice link è possibile installare il controller per la gestione del client da remoto molto facilmente... fantastico > > **Inconvenienti**: \*10000000000000000000 l'impossibilità di poter trasferire i file se non a pagamento, sarebbe stato perfetto se si poteva scambiare file di piccole dimensioni. > > soddisfatto in pieno. Se fosse di utilizzo quotidiano lo acquisterei senza ombra di dubbio, facile utilizzo e pieno di funzioni interessanti lo consiglio vivamente ----- ### "A Reliable and Intuitive Remote Support Solution—Finally\!" — 4.0/5 > **Nicolò** | *7 novembre 2025* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: -Smooth and reliable remote connections -Clean, user-friendly interface -Easy setup and client onboarding -Strong security features -Excellent value for the feature set > > **Inconvenienti**: -File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported -The Android app feels noticeably sluggish during sessions compared to the desktop version > > After years of relying on ScreenConnect—which had long been our go-to remote support tool and perfectly matched our team’s needs—recent updates introduced frustrating complications. The new version added too many steps just to connect to clients, significantly slowing down our workflow. As a result, we tested dozens of alternative remote support platforms, but none offered the right balance of functionality, reliability, and interface clarity to justify switching—until we tried Zoho Assist. Zoho Assist has finally given us a compelling alternative. The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect. It meets our team’s expectations on nearly every front. ----- ### "well done remote software" — 4.0/5 > **Michele** | *7 gennaio 2025* | Contabilità | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I have been very pleased with the software. I can easily access the remote computer, and the connection is stable. It's very easy to use. > > **Inconvenienti**: Nothing using ZOho war very easy and i haven't any problema ----- ### "Other softwares don't even come close to Zoho" — 5.0/5 > **Trevor** | *23 maggio 2026* | Servizi ai consumatori | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. > > **Inconvenienti**: Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. > > Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. ----- ### "Easy to Use, Reliable Remote Support Tool" — 5.0/5 > **Will** | *26 maggio 2026* | Commercio all'ingrosso | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. > > **Inconvenienti**: There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. > > Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. ----- Pagina: 1/59\ Avanti: [Pagina successiva](https://www.capterra.it/software/181775/zoho-assist?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/181775/zoho-assist) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati