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Whistle Messaging
Cos'è Whistle Messaging?
Piattaforma di messaggistica per gli ospiti che aiuta gli hotel a interagire con i propri clienti prima, durante e dopo il loro soggiorno.
Chi utilizza Whistle Messaging?
Non specificato dal fornitore
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Whistle Messaging
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Recensioni su Whistle Messaging
A great tool for streamlining communications with our guests.
Commenti: Very pleased, it is a valuable asset to any small hotel especially when managed remotely by a small team. It helps maintain personal connection in a time when that is becoming increasingly challenging.
Aspetti positivi:
As a boutique hotel with a very small staff and unconventional operations, Whistle has made communication between myself, my staff and our guests much more efficient. As an adaptation to Covid-19, we have modified our property to run with a contactless, self check-in model and Whistle automatically provides our guests with the information they need immediately and improves the guest's overall experience. As it is 100% my responsibility to ensure the guests questions and issues are addressed promptly, at all times of the day, it is a relief to know I have this tool as support.
Aspetti negativi:
The only issue I have encountered is that if one of my staff members (typically housekeeping) opens a message from a guest, it no longer shows as unread on my platform. There have been several occasions where I have missed an important notification because it was already read and not translated to me by my team as typically this happens on their day off or with something that is not their responsibility to attend to. It could be improved with improved communication between myself and my staff but it would be nice to know that messages with only show as READ as I myself have read them, regardless of if my staff has opened them on their device.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Mackenzie! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Whistle While You Work
Commenti: Our overall experience with Whistle is we will never live without it. I highly recommend anyone in the Resort/Hotel service business to get hooked up with the software. It will make your life so much easier!
Aspetti positivi:
Whistle software has greatly enhanced communication throughout our Resorts. Both with internal customers & staff but also with all of our guests. Guests just LOVE the ability to text our front desk and our front desk staff LOVE the ability to get information out to all guests or just some guests instantly. This communication has increased our boat rentals, length of stays and even our concierge services. I would not run a Resort without Whistle!
Aspetti negativi:
I cannot say there is anything I dislike about the software. However, it could do more tasks within the software, and we have spoken with the company about the possibility for them to adapt the software to our needs. This is not a Con, as what the software was built to do, it does very well. We have simply asked them if they can make it do more to fit a need in our Organization, and they have responded, which is really a Pro!
Poor onboarding leads to a total stalled customer and no one cares
Commenti: Poor at best. Trying to find anyone on the team that cares.
Aspetti positivi:
The demo and tool was great compared to Akia. But wow what a difference in the onboarding.
Aspetti negativi:
The onboarding is a total mess. They do not get back to you and you get stuck paying for a tool you cannot use.
Great guest communication tool, with a few tweaks/updates could be amazing!
Commenti: It's brought us forward in the ways we relay information and has allowed guests to ask questions prior to arrival so we can make sure we're all on the same page.
Aspetti positivi:
I think whistle has significantly improved our communications with guests.
Aspetti negativi:
1.) Super annoying that a name I type doesn't delete after messaging that person. I have to backspace to look up next guest. At least put an "x" at the end of the bar to make it easier to clear. 2.) Also, please stop censoring names like "Dick". I was extremely embarrassed when I typed "Hi Helen & Dick..." and it changed his name. We are grown adults, we do not need to censor anything. I typed "you can sneak in and steal some cookies" and it censored "steal"?! 3.) Lastly, when I message a guest, it doesn't show up in the current messages that are open until the guest messages back. It is inconvenient, as I'd like to know by looking at one place all 8 of my check ins for the day were messaged. 4.)It appears photos can be part of a template of text but it doesn't work that way, I end up needing to send another text with the photo which is annoying because we use our phones and photos can't be labeled. So when sending floor plans, I need to squint to make sure I have the right one and I'd rather just have it go with the text in the template. 5.) Once a message from a guest comes in and it's escalated, if you go in to acknowledge the message, you have to take a 2nd step to click on and off of it in the other tab. And it still continues to whistle on other devices like my computer or my husbands phone, ipad etc. 6.)it's really annoying that I can't send our guidebook with the short identifiable name, Whistle rebrands that link and customers are afraid to click thinking its spam
Efficient and approachable multi-tasker's dream
Commenti: Overall the experience with Whistle has been great. The response time for our guest services is near-instantaneous as we can now respond to requests or questions while working on something else.
Aspetti positivi:
The best part of the Whistle software is its approachability. By utilizing the texting app on a guest's phone, our guest services become just like they are texting a friend. It is great to see guests progress during their stay from short, sometime pointed communication, to adding emojis!
Aspetti negativi:
At first, the dashboard was a bit cluttered and therefore there was a bit of a learning curve. Navigation became easier after some use. However, I do wish there was more definition or contrast in the dashboard. This would greatly improve "quick-glance" reference as often front desk staff is multi-tasking.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Jordan! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Adds a Personal Touch to Social Distancing
Commenti: Guests like the ease during their stay. Prior to arrival, they MUCH prefer a text to a phone call--our calls are seldom answered, but the texts almost always are. The first day we used it we tried to run a charge that had an outdated credit card date. We called the guest--no response. We tried Whistle (then a new tool) and the guest called us back 30 seconds later. We knew then it was a winner.
Aspetti positivi:
When we reopened last year, we put a lot of processes in place to keep our guests and our team safe. Unfortunately, many of these changes meant less interactions with our guests. Whistle lets us interact in a safe way--while actually offer BETTER service. Guests frequently mention how easy we are to reach, and how quickly we respond to requests.
Aspetti negativi:
It is frustrating that hitting the 'return' button automatically sends your comment to the guest, even though there is a 'send' button at the bottom. When responding to a complaint, the text is typically longer and I'd like to break it up by a space (but not break it up so much that the guest thinks that sentence is my only response). Also, it seems like when I click on a guest name, the page 'hiccups' and I get the guest below the one I've clicked on. I've learned to be careful and check the name before I send the message.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Sandy! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Everything that we required and more
Commenti: It's been a pleasure, to say the least. There are a few key members of their operation that differentiate it from the rest. Quick action and tickets around for a day or two rather than 3 weeks is something that I can't speak enough about.
Aspetti positivi:
The features and integration is something you can only find in the much more expensive products. If you have a custom application, this is your solution. The API is flexible and with a team behind it who actively searches and destroys bugs for breakfast. The automation feature has increased our ROI substantially, and adding custom fields with the API makes even transactional SMS/Whatsapp messages possible.
Aspetti negativi:
There is a learning curve, but I don't think there is a way around that. It's come a long way in the last two years, and I wouldn't say it was too hard to catch on.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Rod! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Makes communication a breeze
Commenti: Overall, this is a great way to keep in touch with our guests staying at the hotel and for them to communicate with us, it makes everything much more easier and convenient for both staff & guests to communicate without having to come to the front desk. A welcome text is sent out for the arrivals on the day of, a mid-stay text is sent and when guest is leaving they get a departure text as well. Very well done system.
Aspetti positivi:
I like that I'm able to communicate with guests so simply & guests are able to communicate any problems, concerns and feedback without leaving their room, just a text away. Especially now during this whole pandemic, it makes both the guest and the staff feel more comfortable when they do not need to come down to make a request, complaint or have a concern. I like that you're able to set up and customize the texts that are sent out to the guests - makes it more personal.
Aspetti negativi:
Before the updated whistle, I did not like that you could not organize the requests from guests to know what is done/ taken care of and still needs a follow up. Since the update they have listened to suggestions and improved incredibly. Makes everything so organized.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Kamila! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Easy to use
Commenti: My overall experience with Whistle is a 10/10. I would definitely recommend it to any business looking for texting software to use within their employees or to reach out to clients.
Aspetti positivi:
I love everything about this software. I wouldn't say there is a negative side when using. Working with a lodging company and be able to communicate with our guests, owners, and vendors makes everything so much easier. Not many people like to pick up the phone and call to ask a simple question. This helps a lot with fewer incoming calls coming in when we are busy. You can also set up templates for questions that get asked often which is really nice to have.
Aspetti negativi:
Nothing at all. Everything is easy to navigate.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Kayla! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
My customers and I are happier than ever with Whistle
Commenti: Very easy set up, good directions and very quick response from customer service (although you have to text and wait for a reply). I am very happy.
Aspetti positivi:
This is a great product, even for a small Inn like mine. It is the only method of communication that gets an immediate response and makes guests feel like they have a positive relationship with us before they even arrive. I purchased this to be able to easily confirm arrival times and eating restrictions for guests without having to spend hours on the phone, particularly since nobody wants to answer potential robo/sales calls. I had no idea that guests would also use it to ask questions and let me know about any concerns or issues that they have, so that I can address them immediately. It is also nice because I can respond to the texts on my computer or phone easily and don't have to step out to take a call.
Aspetti negativi:
It is taking me a while to learn about all of the features, but this is no different than other software.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Kitt! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
This new product is the new best thing in the hospitality industry!
Commenti: Check ins are easier. Resolving guest concerns are easier. We love this product. I guess the only downside is that we are so accessible to our guests!! But they even have answers for that you can program in if it is a problem.
Aspetti positivi:
With the advent of COVID, we now have access to each guest who comes to our property. We check them in online, answer questions, remind them of dinner and massage appointments, check with them about concerns. They don't need to put on a mask and come find someone. The guests love it and we love it!
Aspetti negativi:
When we started it was a difficult to get responses from management when we had questions. But we have learned there are tutorials and it is pretty self taught. Don't expect any hand holding.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Deanne! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Reliable Product, Major Timesaver
Commenti: Nothing but a positive experience. We communicate regularly and automatically with our guests. In fact we continuously receive feedback that we are 'great communicators regarding the experience to expect at your property".
Aspetti positivi:
Personally, this product is a lifesaver for us! Set up was quick and easy and we've had virtually no downtime. My customers are big "texters", so this has worked out great. I love the fact that we have set up automated texting for important information that needs to get to our guests on a regular basis and it saves me an immense amount of time instead of manually sending the same text over and over.
Aspetti negativi:
I honestly can't think of anything that has caused us any aggravation.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Leanne! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Communicator Whistle
Commenti: Great relationship with Front Desk Rep and guest. In messaging they will let you know what additional items they will need in there room, what time they will be arriving , if they need to extend or change their reservation. Overall just a Great Tool for communicating with our Guest.
Aspetti positivi:
Very easy to use , the Guest Love it and Great communication tool.
Aspetti negativi:
Nothing as of now. I have no complaints.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Jacqueline! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
The Best!
Commenti: Whistle allows us to not only send messages to our guests at reservation, during their stay, and at check out but also allows them to contact the desk with any special requests or needs through their stay and after.
Aspetti positivi:
I love the ease in communicating with our guests in an efficient and continuous manner!
Aspetti negativi:
The only Con I have to the software is that the program occasionally needs to be logged out and logged back in after it has sat idle for too long
Great Potential
Commenti: We have been satisfied with the basic features. The system allows us to stay in touch with our guests.
Aspetti positivi:
Product is fairly easy to use once you have loaded your guest info. Campaigns are handy and it allows for us to send important information in a timely manner. The task/ticket feature is great!
Aspetti negativi:
There are some quirks. The uploading of reservations is not as simple as we had hoped. Sorting reservations by last name was not possible. The system does a poor job of recognizing duplicate profiles and combining them. Its buggy and needs work
General Manager Response
Commenti: It has been very useful, great way to communicate
Aspetti positivi:
It is a great way to communicate with the guests. Give them updates, and there is multiple categories for guest information.
Aspetti negativi:
I do not have any dislikes at this moment
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, David! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Review
Commenti: Whistle has changed the way we do business, creates more time for our team to take care of guests, and improves guest communication.
Aspetti positivi:
We love the automation with our POS.
Aspetti negativi:
Cost to use higher grade features.
Whistle Review
Commenti: My overall experience with Whistle is great.
Aspetti positivi:
What I really like most about the software is I get to communicate with the guest.
Aspetti negativi:
What I do not like about the software is the way we have to email the guest at check in.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Collie! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Effective & Professional way to provide a high level of customer service, especially during COVID
Commenti: Excellent way to use technology to provide safe and prompt customer service.
Aspetti positivi:
Allows the Inn's front desk to "travel virtually" in each staff member's pocket. Whistle's texting communication actually enhanced guest satisfaction by providing them a convenient method to feel connected on their own terms without being face to face with staff. Integration with "Think", our property management system works well.
Aspetti negativi:
A minor challenge was remembering to switch from "on duty" to "off duty." Occasionally guest texting would occur after working hours which was from the guest's viewpoint provides a high level of a customer service. Solution is self training to remember to switch to "off duty" and thus provide an uninterrupted break from work activities.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Larry! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Woodstocker's review of Whistle
Commenti: Easy communications with guests when no carrier violations take place
Aspetti positivi:
Ease of use and productivity targets enabled
Aspetti negativi:
The constant carrier violation issues - Frankly it defeats the purpose of the product. Whistle needs to resolve this and users should not be paying for this resolution. It is part of the brand promise
Risposta di Whistle Messaging
4 anni fa
Hi Isabelle, thank you for your review and for the issue you've highlighted. I've spoken with our team and they've notified me that they are already working with you on this issue. The carrier filtering issues are a common problem for all A2P (application to person) messaging systems right now, and we are all collectively working with carriers like AT&T to resolve this issue as soon as possible.
Whistle is a great tool to stay in contact with our guests.
Commenti: Outstanding tool. Easy to use.
Aspetti positivi:
It is such a great tool to stay in contact with our guests. Easy to use.
Aspetti negativi:
Wish it would be easier to create new templates. I have had a few issues, and was not able to be helped or follow up. For some reason I can not even find out how to create or change the templates we use.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Randy! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Whistle is Great!
Commenti: Every business should use Whistle!
Aspetti positivi:
I really enjoy being able to contact our guests via text, without having to use a cellphone.
Aspetti negativi:
I don't like that the guests do not receive the messages that we sent to them after they say yes. For example I ask them if they would like to make a dinner reservation. First they have to say yes to get the texts but I think that the message that was sent does not go thru after they say yes. I am not sure if that is true or not.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Orrin! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
The platform has improved guest communication 10-fold!
Commenti: We got Whistle at EXACTLY the right time because our entire phone system got knocked out by a power surge and we didn't have an in-room phone system. I love this platform!!
Aspetti positivi:
Guests love this feature! It is so easy for them to communicate with the Front Desk. We even had someone book another stay through Whistle after the checked out. I like that we can customize a pre-arrival, room quality check, and departure text.
Aspetti negativi:
One downside is that you have to press 'shift + enter' if you want a new line in the message. Hitting enter automatically sends the message, which caused a lot of guests to get "Good evening - Guest Services" texts when we first started using the platform. I have also noticed that sometimes a message gets sent to multiple guests, when it is intended for only 1 person, which can be inconvenient.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Carolyn! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
Queen Kapi'olani hotel
Commenti: Obtaining guest info prior to arrival and giving information and responding to requests.
Aspetti positivi:
The text messaging option is helpful for responding to guest requests.
Aspetti negativi:
Auto reply needs some adjusting to answer questions more accurately.
Helpful
Commenti: So far so good. I've only had to ask for help once, and while it didn't actually get resolved (our fault, not theirs), they gave quite a few solutions to work with.
Aspetti positivi:
Helpful tool to communicate with guests. We send them our virtual phone number in confirmation e-mails, when they check in and on the website, and they can communicate with us before or during their stay. Easy to use for guests and staff. Also helpful for communications at Front Desk - they can text their manager without having their phone out.
Aspetti negativi:
The notifications don't always pop up on your screen, but you can get e-mails sent so you know there is a message waiting.
Risposta di Whistle Messaging
4 anni fa
Thanks for the positive review, Savannah! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling!
