--- description: Scopri le funzionalità di CloudTalk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudTalk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Gestionale per la contabilizzazione delle chiamate](/directory/30083/call-accounting/software) > [CloudTalk](/software/182004/cloudtalk) # CloudTalk Canonical: https://www.capterra.it/software/182004/cloudtalk Pagina: 1/12\ Avanti: [Pagina successiva](https://www.capterra.it/software/182004/cloudtalk?page=2) > CloudTalk è un sistema telefonico basato sul cloud destinato ai team di supporto e vendita. Rende le telefonate facili e divertenti. Inizia oggi stesso la tua prova gratuita. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 271 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza CloudTalk? Team di supporto e vendita che lavorano in startup, PMI o aziende e-commerce che desiderano migliorare l'esperienza dei clienti e le prestazioni mediante metriche importanti e comunicazione personalizzata. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 271 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.3/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: CloudTalk - **Anno di fondazione**: 2016 ## Contesto commerciale - **Prezzo di partenza**: 19,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: ceco, inglese, italiano, olandese, portoghese, spagnolo, tedesco - **Paesi disponibili**: Albania, Andorra, Anguilla, Antigua e Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belgio, Belize, Bermuda, Bielorussia, Bosnia ed Erzegovina, Brasile, Bulgaria, Canada, Cechia, Cina, Cipro e altri 76 ## Funzionalità - Analisi delle sensazioni - Audio/Video Conferencing - Automated Attendant - Autorizzazioni basate sul ruolo - Avvisi/Notifiche - CRM - Composizione automatica dei numeri di telefono - Conferenze - Connessione telefonica automatica - Creazione di report/analisi - Dashboard - Definizione degli script di chiamata - Employee Coaching Tools - Estensioni virtuali - Filtro delle chiamate - Gestione contatti - Gestione degli elenchi - Gestione dei feedback - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione della qualità - Gestione delle code - Gestione delle comunicazioni - Gestione di call center - Gestione elenco chiamate - ID chiamante - IVR - Instradamento automatico - Instradamento delle chiamate - Interfaccia agente - Messaggio vocale - Monitoraggio dei KPI - Monitoraggio delle chiamate - Monitoraggio delle conversioni - Monitoraggio delle parole chiave - PBX - Programmazione delle richiamate - Quadro della attività - Registrazione - Registrazione delle chiamate - Relazione delle chiamate - Report personalizzabili - Selezione predittiva dei numeri di telefono - Smistamento automatico delle chiamate - Third-Party Integrations - Trascrizione delle chiamate - Trasferimento di file - Trunking SIP - VoIP - Workflow Automation ... e altre 25 funzionalità ## Integrazioni (25 in totale) - Adobe Commerce - BigCommerce - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Kommo - Kustomer - LiveAgent - LiveChat - Make ... e altre 10 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Gestionale per la contabilizzazione delle chiamate](https://www.capterra.it/directory/30083/call-accounting/software) ## Categorie correlate - [Gestionale per la contabilizzazione delle chiamate](https://www.capterra.it/directory/30083/call-accounting/software) - [Programmi per registrare le chiamate](https://www.capterra.it/directory/30533/call-recording/software) - [Software IVR](https://www.capterra.it/directory/30231/ivr/software) - [Software per il monitoraggio delle chiamate](https://www.capterra.it/directory/30901/call-tracking/software) - [Software per la gestione delle telefonate](https://www.capterra.it/directory/31101/business-phone-systems/software) ## Alternative 1. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (335 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [CallHippo](https://www.capterra.it/software/159578/callhippo) — 4.4/5 (694 reviews) ## Recensioni ### "''Secure Communication Solution With Secure login''" — 3.0/5 > **Samuel** | *22 settembre 2026* | Internet | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: CloudTalk is a user friendly tool for providing security for the call management and provide top priority for measuring data and communication. The auto attendant feature to improve our team experience by ensuring calls efficiently, reduce wait time and increase user satisfaction. Its regular updates maintain security compliance with company standard and role based access allows to control sensitive information. Custom call and personalized greetings rout rules on time with availability all the time. > > **Inconvenienti**: The thing I liked least about CloudTalk is its basic phone support, getting quick personalized assistance can be challenging for me especially during workload hours. The billing structure is also bit confusing when going for additional features or for international calls the charges goes high. > > As per my overall experience CloudTalk is a secure customizable solution for truly enhancing communication operations across teams and clients. Its a reliable Cloud call solution with end to end encryption which ensure secure calls with secure login options. Clarifying billing would make make it more reliable. I recommend it. ----- ### "Cloudtalk review" — 5.0/5 > **Dhanesh** | *15 dicembre 2025* | Gestione formativa | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too > > **Inconvenienti**: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. > > After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays ----- ### "My All in one and daily Driver" — 5.0/5 > **Nishant** | *4 agosto 2025* | Industria alberghiera | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. > > **Inconvenienti**: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. ----- ### "Makes everyday work noticeably easier\!" — 5.0/5 > **Oliver** | *7 settembre 2026* | Industria farmaceutica | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The app runs flawlessly on both phones and laptops, unlike many other products out there. The design and user-friendliness are truly excellent. The modern and appealing layout makes making and receiving calls a pleasure every time. > > **Inconvenienti**: So far, we have had absolutely no problems with CloudTalk. Every feature meets our expectations and contributes to improving our daily communication. CloudTalk's ease of use and reliability make it an indispensable part of our studio. > > The tool allows us to make and receive calls directly from our PC. It also offers detailed analyses of our calling behavior, including the number of calls made, their average duration, and even a forecast for future calls. The app also runs flawlessly and without any problems on the iPhone. ----- ### "intruitive for Both Admins and Users" — 5.0/5 > **Eyituoyo** | *10 luglio 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. > > **Inconvenienti**: For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. > > There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. ----- Pagina: 1/12\ Avanti: [Pagina successiva](https://www.capterra.it/software/182004/cloudtalk?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/182004/cloudtalk) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati