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Botsplash
Cos'è Botsplash?
Sii dove sono i tuoi clienti; con Botsplash i tuoi agenti e i clienti potranno intrattenere una conversazione su più canali digitali: SMS, web chat, FB e altro ancora. Aumenta i profitti rispondendo rapidamente da un unico sistema. Tutte le conversazioni registrate sono elencate in un'unica posizione, per un facile accesso alle trascrizioni delle chat a fini di conformità normativa/regolamentazione.
Chi utilizza Botsplash?
Imprese con un'offerta di prodotti ad alto valore transazionale. Orientato principalmente su mutui e prestiti personali, immobili e altre aziende del settore fintech/generazione di lead.
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Botsplash
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Recensioni su Botsplash
Botsplash
Commenti: Overall integration is seamless and very helpful support team makes it a must have customer interaction software.
Aspetti positivi:
Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.
Aspetti negativi:
Not much to say about anything unusual about it. They are adding continues features and their support is always there.
Why I Love Botsplash
Commenti: In my line of work, communication is key. In a world where texting is second nature, it allows for direct and easy communication.
Aspetti positivi:
Very easy to use in gaining new business
Aspetti negativi:
I have no complaints about botsplash. None
Risposta di Botsplash
11 mesi fa
Brian, we appreciate your support! Thank you for taking the time to leave us a review.
Botsplash review
Commenti: Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client.
Aspetti positivi:
Being able to have an instant message feature with clients. The layout of the app is easy to follow.
Aspetti negativi:
Inability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash.
Risposta di Botsplash
6 anni fa
Mac, thank you for taking the time to write this review. One of our large initiatives for 2019 is multi-agent chat. Regarding texting from direct line(personal mobile), you will require to setup your mobile number in profile section. Once the setup is complete, messages from Botsplash will be delivered to your phone when you are not on the platform. Feel free to schedule an appointment with us if you have any questions - https://calendly.com/botsplash Sorry to hear about the "freezing" problem. We will work with your admin to understand and resolve the same.
Alternative considerate:
Botsplash is best in class
Aspetti positivi:
In addition to the top tier customer service and support below are some of the key features: Velocify integration Mobile App Group Chat capabilities Canned messages Attachments in chat Robust reporting Real time Deliverability tracking Omni channel solutions for web chat, Google, facebook
Aspetti negativi:
No complaints at this time. We are always coming up with ideas and [SENSITIVE CONTENT] and her team are always evolving the platform. Having a team that understand the needs of mortgage lenders is one of the most important pieces they bring to the table. There is never a situation or scenario we are trying to solve that they can’t quickly understand and take action on solutions.
Risposta di Botsplash
3 anni fa
Todd, We appreciate the thorough review! It's great to hear that your outlook on Botsplash is so positive and we truly enjoy working with you. Please don't hesitate to reach out to us if you ever need anything!
Botsplash
Commenti: 10/10 5 STAR....made our lives as LO's much easier and helped increase our production/sales
Aspetti positivi:
Not having our SMS numbers blocked. Botsplash gives us a huge advantage over our competitors with the percentage of texts delivered. Texting is now mainstream communication.
Aspetti negativi:
Haven't came across any flaws with Botsplash. Once your company figures out how they are wanting to utilize Botsplash it's very simple to use and customize
Risposta di Botsplash
3 anni fa
Christopher, We appreciate you taking the time to leave us a review. It's great to hear that your SMS strategy has improved since adopting Botsplash. Please let us know if you need anything!
Game Changer
Aspetti positivi:
Implementing Botsplash into our daily communication with borrowers has been an absolute game changer. It is so easy to use and allows us to be so much more productive!
Aspetti negativi:
There is not much I do not like about Botsplash, thank you!
Risposta di Botsplash
11 mesi fa
Lindsay, we're thrilled to hear that Botsplash has been a game-changer for your engagement strategy. Thank you for taking the time to leave us a review!
Couldn't be happier
Commenti: Great experience! Great customer engagement
Aspetti positivi:
Customer engagement, automated texts are great
Aspetti negativi:
There is nothing I do not like about his product
Risposta di Botsplash
11 mesi fa
Thank you for taking the time to leave us a review! We are thrilled to hear that our solutions are heping your day-to-day customer engagement efforts.
Botsplash and you
Commenti: Botsplash is easy to learn and makes communicating with clients a breeze.
Aspetti positivi:
I love how easy it is to transfer a conversation from one employee to another. It makes transitions in our process seamless.
Aspetti negativi:
There are no major items I dislike. It is a quick texting program that works exactly as you'd expect.
Risposta di Botsplash
3 anni fa
Nicholas, We're excited to hear that you have found Botsplash to be helpful and easy to use! Thank you for taking the time to leave this review. If you need anything, we're here for you.
Great software to use!
Commenti: Overall this software is fantastic & is a reliable/critical tool in my daily work.
Aspetti positivi:
User friendly, options available, features including dialogue history
Aspetti negativi:
If I lock out of my computer & log back on I "sometimes" have to close out & reopen it. Not really an issue though
Risposta di Botsplash
3 anni fa
Marc, Thank you for taking the time to leave this review! Please don't hesitate to reach out to us if you ever need anything.
Botsplash improvement
Aspetti positivi:
Easy to communicate with clients/buyers/prospects.
Aspetti negativi:
doesn't automatically bring contact into my queue... several more steps for me to secure this lead before other loan officers can grab it..
Highly Recommend Bot Splash
Commenti: Easy to use and allows us to provide a strong customer service presence
Aspetti positivi:
All us to keep history of the conversations and have the ability to have instant connection with the borrowers
Aspetti negativi:
There has not been any negative takeaways
Risposta di Botsplash
3 anni fa
Kellie, Thank you for taking the time to leave us a review! We appreciate you using Botsplash. Please don't hesitate to reach out to us with any questions.
How Botsplash helps our business
Commenti: I really like using Botsplash because it has been very easy to use and also a great way to communicate and have conversations with customers.
Aspetti positivi:
I like to use Botsplash because it makes it a lot easier to have a conversation with potential new clients. Once you start a conversation with a possible customer, it makes it easier to earn their trust and business.
Aspetti negativi:
I wish it would allow you to use more words when you are having a conversation with a new potential client...
Risposta di Botsplash
2 anni fa
John, Thank you for taking the time to leave a review! We are glad to hear that our product is enhancing your consumer engagement process. Please let us know if you ever need anything.
Great Texting Platform
Aspetti positivi:
The feature I like most about Botsplash is how user friendly it is. Botsplash provided great tutorials and even better customer support. The botsplash team goes out of the way to make sure you are getting the most out of its product.
Aspetti negativi:
I do not have any real complaints. Every time something seems wrong or appears to be a road block Botsplash goes out of the way to provide a solution.
Always improving and invaluable support
Commenti: Our company did not have a chat channel for customers that went to our website and Botsplash was the solution. Initially it was just for our business development agents who would get that inquiry from the chat to a sales person and now we've rolled it out to our sales teams and customer care members. The ramp up to bring them on was smooth. Also, the Botsplash team is incredibly helpful, caring, and insightful. [SENSITIVE CONTENT HIDDEN] are the best kind of partners you want to work with.
Aspetti positivi:
Botsplash is easier to administer than most cloud based systems I've had to use in the past like CRMs and dialers. We heavily rely on their Velocify integration and hopefully we can roll it out to other systems like Freshdesk and G-Suite in the future.
Aspetti negativi:
Initially we could only create/edit/remove users via spreadsheets that would be uploaded to an FTP sever so that felt super clunky but recently they made updates so that you can make those changes directly from the administrative UI aka the Settings page. They continue to make quality of life improvements like this.
Botsplash SMS
Commenti: I use it everyday and it makes me more efficient in my daily routine. The app on my phone works just as well when I'm on the go. Great great product!
Aspetti positivi:
Easy to use. Very effective and a great time saver.
Aspetti negativi:
I really can't think of any cons with this program.
Risposta di Botsplash
3 anni fa
Brian, We appreciate you taking the time to leave your feedback! It's great to hear that Botsplash has increased the efficiency of your daily routine. As always, we're here for you if you need anything!
Crucial for business
Commenti: Botsplash has definitely increased my new business and communication with current and past clients.
Aspetti positivi:
The scheduled texts feature is extremely helpful and saves time.
Aspetti negativi:
Haven't had issues and software helps in many business aspects.
Risposta di Botsplash
3 anni fa
Eric, We appreciate the kind words. It's great to hear that Botsplash is making client communication more efficient for you. Please let us know if you ever need anything!
Love Botsplash!
Aspetti positivi:
Ease of use and how much it helps in all departments
Aspetti negativi:
Have not found any cons yet. Botsplash is a great company and works with us to customize items that make it even more helpful.
Risposta di Botsplash
3 anni fa
William, Thank you for taking the time to leave this review and for using Botsplash! Please let us know if you need anything, we're here to help.
Excellent Software for Chat & SMS
Commenti: We decided to implement Botsplash because we wanted to bring on web chat onto our various channels. After implementation, we quickly saw the potential of this product and have sense expanded it to use their text features. The support from Aru and her team has been excellent and I would highly recommend this product.
Aspetti positivi:
- Easy to setup and monitor chats - Reporting - Implementation team was phenomenal - Customer Service
Aspetti negativi:
- I don't have any complaints at this time
Wonderful
Commenti: Great
Aspetti positivi:
Easy and efficient. The text canned message make texting much faster.
Aspetti negativi:
Certain words that are put into text, like loan, signals a violation error. The text does not go through.
Risposta di Botsplash
3 anni fa
Shawn, We appreciate you taking the time to review Botsplash. If you ever need anything we're here for you!
Botsplash Review
Commenti: Great!!
Aspetti positivi:
It is really easy to use, and it is multifuctional. It is a perfect platform for Amerisave
Aspetti negativi:
It bugs out or freezes. I have to continue refreshing or logging in and out to make it work. Both edge and IE do this.
Great product!
Commenti: My overall experience has been great!
Aspetti positivi:
Simple and easy way to communicate with borrowers.
Aspetti negativi:
I really can't think of anything that I don't like about the software.
Fantastic Software
Aspetti positivi:
Easy to Maneuver and allows you to do alot with just clicking a few buttons
Aspetti negativi:
No complaints, it allows you to do a lot as I stated above.
Satisfied User
Aspetti positivi:
It's convenient and easy to use!
Aspetti negativi:
I haven't used the software long enough to notice any defects or areas for improvement.
Best text message software I've used for work
Aspetti positivi:
User interface is incredibly efficient and easy to use!!
Aspetti negativi:
The notification bell ringing non stop even when notification has disappeared
Botsplash Review
Commenti: Great!
Aspetti positivi:
quick responses, user friendly, I haven't had any customers complain
Aspetti negativi:
Honestly, there isn't anything that comes to mind.
