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Email Meter Enterprise
Cos'è Email Meter Enterprise?
Email Meter è la soluzione di riferimento per l'analisi della posta elettronica. Email Meter fornisce alle aziende metriche sulle prestazioni e sulla produttività dei dipendenti, come carico di lavoro e tempi di risposta, per aiutarli a prendere decisioni informate e basate sui dati. Scopri quante e-mail gestiscono i membri del tuo team per capire il loro carico di lavoro. Scopri quanto tempo impiegano per rispondere e su quale aspetto possono migliorare. Team di aziende come Dropbox, Fujifilm o Logitech si affidano a Email Meter per analizzare le metriche della loro posta elettronica.
Chi utilizza Email Meter Enterprise?
Questa soluzione è adottata da aziende di ogni dimensione, dalle startup alle aziende annoverate nella Fortune 1000 che sfruttano Email Meter per misurare gli indicatori chiave di prestazione all'interno dei propri team.
Hai dubbi su Email Meter Enterprise?
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Email Meter Enterprise
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Recensioni su Email Meter Enterprise
Get useful data, easily
Commenti: My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.
Aspetti positivi:
What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more.
Aspetti negativi:
The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history.
Good tool!
Commenti: It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.
Aspetti positivi:
How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating.
Aspetti negativi:
The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense!
Risposta di Email Meter
4 anni fa
Hi Daniela, thank you for leaving a review! I'm glad to hear that you are happy with the product. I'm excited to share that we're currently developing a new filtering system that's not only easier to use but also introduces an easy way to save reports!
Simple solution to monitor email activity
Aspetti positivi:
After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.
Aspetti negativi:
I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees.
Great Idea for Certain Businesses
Commenti: Pleasant and useful but mildly redundant
Aspetti positivi:
The user interface was strong, and the customer support was prompt.
Aspetti negativi:
My team simply didn't find much use for it after a while.
Alternative considerate:
I'm so glad I found Emial Meter!
Commenti: With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful.
Aspetti positivi:
Email Meter is a saving grace! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish.
Aspetti negativi:
Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website.
