Synder

Synder keeps winning my heart over again

Commenti: Not to overstate.. my overall experience with Synder is exceptional. Both with the software and customer support. I consider myself an advanced user, and when I ran into an issue this morning, Lizzie helped me solve the issue quickly over chat.

Aspetti positivi:

I can manage multiple client connections under my single login. Once set up, each account runs on auto-pilot. I use Synder to process 300+ transactions currently, all of which I'd have to manually process without the software.

Aspetti negativi:

Minor user preferences could be improved, such as having an option for a longer period before being automatically logged out.

Excellent software

Commenti: I needed to automatize the entry from Stripe to QBO to avoid the manual entry and bank fee reclassification. Synder take care everything for me and the reconciliation is very easy.

Aspetti positivi:

Easy to set up and connect to QBO and support is fantastic. [SENSITIVE CONTENT HIDDEN] is wonderful and have a lot knowledge about the software and how works. He take care my issue immediately and show me how make the corrections etc.

Aspetti negativi:

I like everything. I don't have any that i don't like

Absolute scam of a service [SENSITIVE CONTENT] you have a lot to answer for

Commenti: Absolutely horrible kept the Fees the software does not work and is unfit for purpose

Aspetti positivi:

Kept my money refused to assist loess about why they can’t refund and they constantly hide behind this Not professional Not trustworthy A pitiful company Terrible software

Aspetti negativi:

I hate these people and the software is a joke

Great for reconciliation

Commenti: While the initial setup was difficult, Vita really took the time to help me figure out a clever ways to sync my refunds the way that I wanted to. Now I am expecting it to be a breeze!

Aspetti positivi:

Does what I need it to do with bank reconciliation and auto-categorization

Aspetti negativi:

I though it would be a little easier to set up. It took a long time to figure out how to put refunds in a different category than just the same product sales category as the revenue goes into. This is due to our refunds category being set up as an income rather than expense category with a negative balance

Great Sync App and customer service

Aspetti positivi:

Accurate transaction syncs. Great customer service. [SENSITIVE CONTENT HIDDEN] was of great help.

Aspetti negativi:

The transfer app is a little on the expensive side.

Saved me hours !!

Commenti: Importing current and historical transactions into Quickbooks

Aspetti positivi:

The web interface is well done, easy to understand without watching videos or reading tutorials.

Aspetti negativi:

It would be better for small businesses to be able to buy more Syncs from the lowest cost package. Business volume fluctuates monthly,

Great product, Great service

Commenti: Very smart program and very smart customer service

Aspetti positivi:

I've been using this program for a few years now and it is very intelligent and saves my business hours of labor. [sensitive content hidden] was a great asset in setting up my account and ensuring smart rules were working properly. Highly recommend

Aspetti negativi:

This program may be difficult to start with however, their staff is very talented at onboarding and ensuring all of your needs are met

Set it and forget it

Aspetti positivi:

It's nice when you can have a software that runs in the background without having to manipulate and configure on a regular basis.

Aspetti negativi:

There isn't anything I would improve on this software, it runs as it needs to.

Love this software

Commenti: We've been using this app for 1.5 years and love it. It takes about 5 minutes to make an initial set up. No headache in the future. We're syncing all our Woocommerce orders with QB (both Stripe and PayPal payments). And support... It's so fast and efficient! A guy named [SENSITIVE CONTENT HIDDEN]
solved my issue in literally 2 minutes! I got the answer instantly. WOW!

Aspetti positivi:

- fast set up - worth the price - easy to use - multiple settings - syncs both Stripe and PayPal - awesome support

Aspetti negativi:

I haven't found any in 1.5 years. Maybe they should keep expanding and adding new services. However, it's an opportunity and not a con.

Needed to sync QBO and Stripe

Aspetti positivi:

I chose to use business payments because it offered a simple way to record my stripe payments in QBO. I accept payment through docusign and did not want to manually enter each payment, especially during my busy season. Business Payments offers great value and is easy to use.

Aspetti negativi:

I have not been able to figure out how to get the software to link to existing clients, so I do have some duplicate customers. Does not kill my productivity, so I am ok with it. will review when things slow down, as I am sure there is a solution.

Great service

Aspetti positivi:

Amazing customer service! [sensitive content hidden] has helped me several times and has always spent as much time as needed to get my questions answered and issues resolved. I value there service very much, saves a great deal of time.

Aspetti negativi:

I've lost connection a few times but customer service has always been there to help.

Amazing Support

Aspetti positivi:

Synder has a team that can speak to you instantly via the live chat or you can even request a call/Zoom meeting. Accounting can be very time-sensitive and it has been of crucial importance to have the Synder support team available for me when it is really necessary. Shout out to [SENSITIVE CONTENT] for his support and patience in helping me deal with a multi-channel issue regarding Amazon FBA, shopify, and many other platforms. We figured it out after several meetings and he was right there to help along the way.

Aspetti negativi:

I don't have a lot of cons to share other than the fact that it can be a bit tricky to set up everything perfectly if you have several sales channels. But, the point of this is to stick through it, to set it all up, and then you don't have to worry about accounting headaches down the line.

Nice product with a lot of functionality

Aspetti positivi:

Unlike many who probably use this, we use Square POS for restaurants. The main feature we love is the ability to real-time import Square transactions. But what's really different, is how they handle each transaction. Along with Square for Restaurants, we also have a Square checking account. Unlike traditional use of merchant accounts (where your transaction is logged and then automatically transferred to your bank account), with this setup Square is both the settlement account and the first deposit account. Synder is the only company that actually executes and logs both transactions (the sale / settlement & then the transfer to the square internal "checking" account).

Aspetti negativi:

Not really a Synder con, as so far none of them support this, but the lack of Square support for other Square transactions. Square now has checking & savings accounts, debit cards and loans. All of which are not sync'd by any of these types of software products (including Square's own).

Customer Service / Support

Commenti: Overall I am happy with this service

Aspetti positivi:

I hate any kind of technical software issues and when I have trouble, or questions, I LOVE your customer support. Tonight, I was able to use a chat with [SENSITIVE CONTENT HIDDEN] and he answered all my questions quickly and efficiently and solved my problem right away. I appreciate you hiring wonderful people like [SENSITIVE CONTENT HIDDEN] to help me thru things like tonight's issue which are so frustrating for me.

Aspetti negativi:

Sometimes I get emails or corespondence that is not intuitive to me. I wish things were worded more "idiot proof" so that a layman can understand it. I make jewelry .... I am not an IT person.

Excellent Customer Support!!

Aspetti positivi:

I am a new user of this product, and recently had some trouble with the syncing of the transactions across the different platforms. I reached out to the help desk and was connected with [SENSITIVE CONTENT HIDDEN]. She was such a massive help, and constantly guided me through the entire process of fixing all the errors that had been building up for months. She spent days going through our company transaction reports trying to identify the errors and was wonderfully patient to deal with. Just wanted to give [SENSITIVE CONTENT HIDDEN] a massive shoutout for being so great to work with!

Aspetti negativi:

I didn't know the product well enough before, and found it slightly confusing to sync up with my quickbooks. It was hard for me to identify the cause of error, and where it existed. Overall i am happy with the product, after having my issues resolved.

Easy to verify transactions

Commenti: Great customer support!! Helpful and patient.

Aspetti positivi:

The searching through transactions is easy to do when investigating payments.

Aspetti negativi:

There is one month per year when we exceed our number of synchs in our plan. Would like to pay one month extra for 50-100 more synchs.

Bulletproof Sync Between Stripe & QBO

Aspetti positivi:

Business Payments is basically set and forget. We've been using it for more than a year and we haven't had to touch it at all. All of our Stripe transactions are automatically imported into QBO just a few minutes after they happen.

Aspetti negativi:

We don't have any dislikes. It does exactly what it's supposed to do.

New user here

Aspetti positivi:

New user here. Can't comment on anything yet except implementation assistance, which was outstanding. Anna asked all the right questions to find out what we needed, then walked me through every step of the process to configure Synder AND configure QBO (!!!) to integrate the two products in exactly the way I hoped things would work. I think this is so important to a successful implementation and, honestly, not something many companies get right. Synder did.

Aspetti negativi:

New user - don't have enough experience to comment.

Fantastic customer support

Aspetti positivi:

The automation between QuickBooks and payment gateways. The support is absolutely fantastic. I had such in depth and immediate help from the rep who made me feel that I was important enough to answer promptly and spend time on. I have been so frustrated in setting up my new QuickBooks account, and their online chat was painful and clearly the operator was talking to someone else. With Cloud Business, I had immediate and individual help, which really worked for me and helped to get my book keeping operational where QBO had no real interest. Thank you so much. The support alone is why I have now chosen to use Business Payments going forward.

Aspetti negativi:

The price of course but it's not a real complaint!

Love this app

Commenti: EXCELLENT and their customer service help is WONDERFUL. I worked with [SENSITIVE CONTENT HIDDEN] and she was so helpful she worked very hard to get my information set up and linked the correct way. It was a long process but she didnt stop until my store and synder was straight. [SENSITIVE CONTENT HIDDEN] was amazing

Aspetti positivi:

having the set up to report your taxes for tax purposes is very important to me. This app has all the features that a small business owner needs. It is easily to comprehend as well

Aspetti negativi:

set up is a bit serious ineeded some help with a few things

Snyder App is Excellent tool for Stripe to QB sync

Commenti: Great product! Very easy to get started using the app to sync Stripe to QB. Customer support is super helpful, especially [SENSITIVE CONTENT HIDDEN]!

Aspetti positivi:

Very easy setup, intuitive, and user-friendly. Mapping of accounts is seamless.

Aspetti negativi:

Wish there were more pricing options... we need something between "Small" and "Medium"

save time and money

Aspetti positivi:

very easy to integrate, this app saves you time and works seamlessly. great customer support.

Aspetti negativi:

sometimes a bit confusing with the different european VAT rates.

Seamless!

Commenti: Chuffed to bits - and I highly recommend this product.

Aspetti positivi:

Automation. Automation is the name of the game. And with this integration into QuickBooks, what used to be cross-referencing between online banking on the left side of the monitor, with spreadsheets on the right side, with 10 open tabs for Amazon purchases, eBay purchases etc, etc, etc... ...All of this is done in a few clicks. Literally a few clicks. I'm a one-man-band (not literally), so saving time and stress with this type of payments system makes my life a heck of a lot easier.

Aspetti negativi:

I haven't come across any bumps/issues/whatever yet.

Snyder is a great piece of software and is integral to my business.

Aspetti positivi:

The way Snyder syncs stripe transactions into quickbooks is a critical feature which I can't do without. Very easy to integrate into my existing setup.

Aspetti negativi:

All very straightforward. Don't use Gusto so can't comment on that aspect of the software.

Saving transaction time

Commenti: I am able to sync my Paypal payments directly into Quickbooks Online. Really helpful.

Aspetti positivi:

Automated and accurate in use. The APP is a real bonus in helping to save time.

Aspetti negativi:

Not a lot, can be a little complicated to get going.