Breezeway

Best VR Operations Product on the market

Aspetti positivi:

I love how innovative Breezeway is. They are continually adding new features, asking for end user feedback and make sure the system is top notch!

Aspetti negativi:

It's hard to find something to complain about, but if I had to choose something, it would be integrations are not true/full two-way communications. There are aspects of it that can write back to our PMS, but I wouldn't consider it complete. But again, not a huge deal.

Looking Forward To More New Features

Commenti: We started using the software in late 2021, early 2022. In the beginning, it lagged so in redibly bad. It literally took minutes to upload and sync the data with the server back at the office. When you are already on a time crunch, it has to be nanoseconds to upload. They fixed the issue and its been breat ever since. I would love to see a section to upload videos. I would love to be able to build out a template from scratch and assign rooms (and elements for those rooms) based on WHICH floor it is on. We can input the floor number but it doesn't pull over to allow this to be done.

Aspetti positivi:

This is a magificent platform to assign tasks to cleaners, inspectors, maintainence vendors and office staff. Its user friendly and the biggest impact is the ability to upload hundreds of photos when having people out in the field. In our case, out on the island.

Aspetti negativi:

You cannot upload video snippets. For example, if i walk into a home and the ceiling fan is buzzing or humming, a video is better to send to a repairman. They can hear and see what is happening before they ever get in their vehicle to make the drive. Saves time tremendously. Plus, it helps to identify an emergent situation vs something minor that can be addressed during business hours the next day. Aside from Breezeway itself, we also utilize the chat/text feature with all.our vendors and guests. Similar to the tasks needing video snippets, i feel the texring line should be able to receive a vido snippet. If a guest is in the home at 11 pm and the slider door is leaking, tbey should be able to send us a small video with the location of the slider, and how much water intrusion is actively in progress. Still photos do nothing but capture 1 single second. In 10 minutes it could be into thousands of dollars in lost revenue to the homeowner and a bad experience for a guest. In addition, the texting platform currently allows 1 single photo at a time. Event in a task you can upload a maximum of 10 from your gallery. Vendors and guests should be able to upload 2 to 4 photos in one click. Again, the time it takes to find, select, send, find select send, find select send, over and over again. For advanced as our technology is today, uploading only one photo at a time on the texting app is an antiquated process.

Breezeway - Nautilus Condos

Commenti: For the most part good, with the exception of slow response/answer times for calls after hours, not prioritizing correctly needs of guests - i.e. lockouts - not marked urgent or a call made to on-call staff.

Aspetti positivi:

For the most part, the after hours team answering calls and leaving messages for office team for next day. Ability to put tasks in, assign and mark finished when complete

Aspetti negativi:

Slow responses to answering after hour calls. Sometimes urgent requests are mishandled. When putting in a task it would be nice if the name of the person entering in with a time stamp is included

Michell DeMarcus - Breezeway Review ~ Wonderful Service

Commenti: Overall my experience has been more pleasant and helpful than not. The service provided helps is a wonder resource that provides easy and quick functionality and searchability. Breezeway provides many points of recording comments and photos which is a huge must in the hospitality industry.

Aspetti positivi:

Easy Navigation, simple training fpr team memebers, quick service from Breezeway team with issue fixes or learning opportunities, fantastic record keeping.

Aspetti negativi:

Here are a few things I would love to see: - Accessibility to deactivated property tasks and profiles -the ability to set individual task templates for individual/multiple instead of all properties - Accessibility to add an issue to a task from the initial pop-up task rather than needing to open the whole page - Accessibility to add an assignee to an issue initially so the task is added right away

Happy but would love some additions

Commenti: So far we are happy with the service, but are looking forward to additions.

Aspetti positivi:

Easy scheduling and automation of assignments. The portal for vendors/user is very useful. The company uses suggestions to better their product and listens. We love our contact at Breezeway, [sensitive content hidden]. She is the best :D

Aspetti negativi:

There are still some things that could be better. 1. Automating responses to closed out work orders would be VERY helpful. example: once the mattress is cleaned by the upholstery company, the close out triggers a hskg work order to remake the bed. 2. Ability for vendors to change their due date (maybe make this a reviewable option for manager/supervisor in the company) 3. Ability to add requirements to a work order without having to add it as a template would be nice as well. 4. Automations for completion of particular work orders (way to mark to email completion report on certain work orders that we need to follow up with owners/techs on). 5. No way to search work tags in daily check in dashboard. 6. You can't sort by assigned (much easier to follow up this way). 7. Would be nice on check in's to see any properties with an urgent work order assigned (it has to be assigned to the check in day to show up on the dashboard).