--- description: Scopri le funzionalità di Haptik, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Haptik - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per assistenti conversazionali](/directory/31596/conversational-ai-platform/software) > [Haptik](/software/186856/chatbots) # Haptik Canonical: https://www.capterra.it/software/186856/chatbots Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/186856/chatbots?page=2) > Haptik supporta gli assistenti virtuali intelligenti (Intelligent Virtual Assistant, IVA) che trasformano l'esperienza del cliente, aumentando le vendite e riducendo i costi. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 41 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Haptik? Attualmente si rivolge ai seguenti settori: Vendita al dettaglio e e-commerce. Viaggi e strutture ricettive. Media e intrattenimento. Servizi finanziari ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 41 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.1/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Haptik - **Anno di fondazione**: 2013 ## Contesto commerciale - **Prezzo di partenza**: 5000,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Lingue supportate**: francese, hindi, inglese, spagnolo, tedesco - **Paesi disponibili**: Canada, Emirati Arabi Uniti, India, Regno Unito, Stati Uniti ## Funzionalità - Analisi delle sensazioni - Assistenza clienti - Automazione dei processi aziendali - Bot preconfigurato - Branding personalizzabile - Chatbot - Comunicazione multi-canale - Creazione di report/analisi - Elaborazione del linguaggio naturale - Guida contestuale - IA/Machine learning - Live Chat - Personalizzazione - Riconoscimento delle intenzioni - Riconoscimento vocale - Sistema plurilingue - Sviluppo senza codice - Trasferimento/Instradamento ## Integrazioni (8 in totale) - Freshdesk - Instagram - Messenger - Meta for Business - PYME One - Shopify - WhatsApp - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) ## Categorie correlate - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) - [Assistenti virtuali](https://www.capterra.it/directory/33535/virtual-assistant/software) - [Software per chatbot](https://www.capterra.it/directory/32448/chatbot/software) - [Software per marketing conversazionale](https://www.capterra.it/directory/31562/conversational-marketing-platform/software) ## Alternative 1. [Celoxis](https://www.capterra.it/software/5923/celoxis) — 4.4/5 (332 reviews) 2. [Boost.AI](https://www.capterra.it/software/184561/boost-ai) — 4.8/5 (23 reviews) 3. [Ada](https://www.capterra.it/software/164470/ada-support) — 4.7/5 (15 reviews) 4. [CoSupport AI](https://www.capterra.it/software/1061059/cosupport-ai) — 5.0/5 (10 reviews) 5. [Enterprise Bot](https://www.capterra.it/software/188017/chatbot2go) — 4.5/5 (10 reviews) ## Recensioni ### "A good product for all your AI needs" — 4.0/5 > **Jeet** | *30 luglio 2020* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great\! We had support at every turn on the implementation journey. > > **Inconvenienti**: While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on. ----- ### "The conversational AI capabilities of Haptik have changed the way we approach self-service CX..." — 5.0/5 > **Nick** | *12 dicembre 2022* | Beni di consumo | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: - The Haptik team is the cream of the crop when it comes to the world of SaaS vendors. Knowledgeable and responsive, with a clear prioritization of their customer's experience above all else. They've demonstrated their commitment to our success on multiple occasions and we've been extremely happy with the entire Haptik team since day 1. - The simple and intuitive "node" UI in the platform is easy to set up and provides the flexibility needed to adapt to changing customer demands. Bot training is also a very effective tool for testing/troubleshooting new use cases prior to launching them into the production environment. - The Haptik team helped us build out some of our more detailed integrations, including full integration with our branded tracking software, as well as an end-to-end eComm shop experience, all within the bot itself. - The overall accuracy of user intent recognition in customer queries is phenomenal. This results in an extremely effective self-service tool for our customers. - Detailed user analytics help provide the data-driven insights needed for future improvements. > > **Inconvenienti**: I think the "small talk" section is an under-utilized feature. It would be great if we could modify/add user responses to the small talk sections, as well as create entirely new Small Talk use cases (as opposed to creating new nodes within Conversation Studio). Adding a bit more user control flexibility to Small Talk would allow us to further build upon a truly conversational AI experience. > > Extremely positive. Not only is the technology reliable and effective, but the entire Haptik team has proven their dedication to our success time and time again. It's clear they prioritize customer experience above all else - highly recommended. ----- ### "Haptik Review" — 3.0/5 > **Katie** | *9 maggio 2023* | Industria alberghiera | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: the team is responsive and supportive, constantly digging into the data to improve the experience > > **Inconvenienti**: it's a bit too robotic and doesn't capture the questions soon enough to satisfy more guests ----- ### "Awesome Conversational AI bot, SME in Telecom" — 5.0/5 > **Narayan** | *30 luglio 2020* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features > > **Inconvenienti**: Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends > > Customer service chatbot and call center stack - agent view interface for query solving. Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation ----- ### "Great conversational AI/ML (Bot) tool & great support by Mr Nikhil as support team" — 5.0/5 > **Rohit** | *4 maggio 2023* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: AI/ML - AI/ML tool of haptic is nearly at perfection, it helps us creating the flow of the botIntegration/Deployment :- Haptik have excellent ways to integrate with multiple channels and deployment is so easy , versioning of the deployment is an excellent feature.Analytics- The analytics tool given by the haptik is very easy to undersatand and there are various different features which provides analysis on different prospects.Customer Support:- My experience with the team (Nikhil ) has been very good, they are always available, accomodate according to need and always there to help with new ideas > > **Inconvenienti**: In the analytics dashboard the real time data is not available,accurate data comes after a day. So this needs to fixed so that real time data should also be there.Some time versioning creates some issue, which i think the team is working and will resolved soon. > > Overall experience with Haptik was very good till now as they are very responsive and transaparent about the product and everything ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/186856/chatbots?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/186856/chatbots) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati