Messenger Communication Platform
Cos'è Messenger Communication Platform?
MessengerPeople è leader nel software per la comunicazione via messaggistica mobile. L’innovativo Messenger Communication Platform permette alle aziende di fare assistenza clienti professionale su WhatsApp Business API, Apple Business Chat, Facebook Messenger, Telegram e Viber. MessengerPeople coopera ufficialmente con le più grandi imprese sviluppatrici di software per la messaggistica mobile del mondo. Oltre 1900 Aziende come BMW, Lufthansa, Pandora etc. in tutto il mondo usano le soluzioni.
Chi utilizza Messenger Communication Platform?
Tra i nostri clienti si contano oltre 1900 aziende da tutto il mondo di tutte le dimensioni e dei più diversi settori, come BMW, Lufthansa, Volkswagen, Everli, Casa.it, Sky Italia.
Dove si può implementare Messenger Communication Platform?
Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile)
Messenger Communication Platform prezzo
Prezzo di partenza:
- Sì, offre prova gratuita
- Senza versione gratuita
Messenger Communication Platform non dispone di un piano gratuito ma offre una versione di prova gratuita. La versione a pagamento di Messenger Communication Platform è disponibile a partire da 49,00 €/mese.
Piani tariffari richiedi una prova gratuitaVideo e immagini di Messenger Communication Platform
Caratteristiche di Messenger Communication Platform
Alternative a Messenger Communication Platform
Web1on1
Recensioni su Messenger Communication Platform
Erika F.
Facile ed immediato
Commenti: Il servizio clienti è sempre molto presente e ci ha aiutato a risolvere ogni dubbio
Aspetti positivi:
Il bot, che utilizziamo come primo filtro e per indirizzare i ticket al giusto dipartimento; la facilità di utilizzo
Aspetti negativi:
Alcune funzioni secondarie sono in fase di implementazione
Emanuela D.
Un'unica console facile e intuitiva
Aspetti positivi:
Gestione multi-canale e multi-piattaforma, gestione dei ticket
Aspetti negativi:
Qualche funzionalità ancora non del tutto implementata
Thaddeus G.
Good for musicians
Aspetti positivi:
Able to connect to Facebook users and sms messages
Aspetti negativi:
Some security issues but good overall highly recommended
Risposta di MessengerPeople
3 anni fa
Hi Mr. Greear, Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence. We wish you continued success with our platform. Best regards, Your MessengerPeople team
George P.
Excellent to manage customers
Aspetti positivi:
It's great because it allows you to communicate with customers where they are, on Whatsapp. For the customer a very known way of communicating while on the back end for us very organized.
Aspetti negativi:
Not always very easy to find old conversations once they are closed. If you remember a specific example of a ticket we can use for training purposes etc.
Alternative considerate: Freshdesk Messaging
Georgia W.
Great platform but not simple to set up/use - lacks Telegram employees/customer service
Commenti: [SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.
Aspetti positivi:
The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.
Aspetti negativi:
Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.
