Messenger Communication Platform

Facile ed immediato

Commenti: Il servizio clienti è sempre molto presente e ci ha aiutato a risolvere ogni dubbio

Aspetti positivi:

Il bot, che utilizziamo come primo filtro e per indirizzare i ticket al giusto dipartimento; la facilità di utilizzo

Aspetti negativi:

Alcune funzioni secondarie sono in fase di implementazione

Un'unica console facile e intuitiva

Aspetti positivi:

Gestione multi-canale e multi-piattaforma, gestione dei ticket

Aspetti negativi:

Qualche funzionalità ancora non del tutto implementata

Simplify communications with your customers

Commenti: Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.

Aspetti positivi:

It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.

Aspetti negativi:

At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.

Easy to use product with excellent Account Management

Aspetti positivi:

Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT! [SENSITIVE CONTENT] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate.

Aspetti negativi:

Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system. The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful!

My messenger

Commenti: My overall experience with messenger have been mostly good experiences and would recommend it to others

Aspetti positivi:

What I like most about messenger is being able to make calls and I can choose to see the other person as well

Aspetti negativi:

The feature I like the least is sometimes it won't let me answer a call not sure if that's because of my wifi or what