Centercode

Great product

Commenti: Overall, Centercode was on top of the project. The communication was great.

Aspetti positivi:

The software made it very easy to test what I needed to test.

Aspetti negativi:

I would have liked to be alerted when my testing software had updates.

Centercode increased my value to the organization

Commenti: Centercode has increased the value my department brings to the organization:
-Resolving user experience issues
-Resolving technical issues with planned maintenance updates, reducing customer impact
-Help manage large enterprise testing programs with up to 5K employee testers
-Experiment with new products and services to identify marketing and improvement opportunities
-Employees reported over 1K unique issues over the past 6 Months
-Easy to establish bi-directional communications with testers
-Easy to automate communications and messaging to keep testers engaged and informed

Aspetti positivi:

Centercode makes it very easy to establish two-way communication, post notices and follow-ups, with participants. Speed is essential to triage critical impacting issues. Centercode makes it easy to manage the feedback loop and track individual communications in a central repository. The use of automated messaging increases participant engagement. Automate messaging helps to reduce PM communication workload to notify participants/internal members of critical fix/updates on reported issues and to communicate important information.

Aspetti negativi:

I dislike lease the user data import form. The more complex our projects become, the greater the need to append different types of data to participant project profile for faster triage. The import process is cumbersome, and does not work well with large amounts of data. It does not provide sufficient error messaging to alert user of specific issues with imported data.

Good potential but steep learning curve.

Commenti: I didn't use it too much because I just wanted to get started. However, it took me quite a long time to even get started which is why I don't even have a project going. My colleagues who is using it for a while need to jump in and help me. He is across the ocean which doesn't make things easier.

Aspetti positivi:

The fact that customers can add likes, ideas and problems while they are using a system. The fact that customers have a personal profile that they can update and use. It is kind of a user database.

Aspetti negativi:

I really struggled to get started. I wanted to create a very quick invitation with a video and a link to an interview in the welcome page. I struggled to understand the big page that was meant to help me how to get started and where to find things. I wasn't sure where to find them in the navigation. Even my colleague who is already using it and he is very confident said that its a steep learning curve.

A great product with even greater support

Commenti: When I first began using Centercode, I had not built a relationship with their support and relied solely on the suggested methods of the people in my role before me. At that time, I was not a fan of Centercode and felt the platform was cumbersome; however, once I reached out to Centercode I learned that many of the things I was taught internally were not the right way of doing things and the support TRULY retrained me into how to work with the product. Once I removed my learned bad habits, it changed everything and I am in love with this tool and what it can do. Using this product correctly (which is a loose term, because once you know what it can do, there are so many ways you can use it) has saved me time and my company money and has improved customer engagement in testing.

Aspetti positivi:

The greatest feature of the platform is the customization and custom automation. If you put in the work to seek what can be done, you will find plenty of ways to automate or simplify so many things. The support is very helpful in getting you on the right path, as well.

Aspetti negativi:

My only real complaint about the platform is the process of implementing complex filters. At the time of this writing, creating a complex filter requires cycling through filtering, implementing the filter, then filtering again, etc. In speaking with Centercode, they are already in works of improving this process to be more streamlined and I am confident that will improve this.

My #1 Software Product

Commenti: We've used Centercode for over 10 years now for pre-release validation of the majority of our software products; it enables us to quickly identify design/implementation/quality issues & ensure that they are addressed prior to release. We always release with confidence. More importantly it has been a vital mechanism for us to establish some extremely critical business relationships with our customers. Without Centercode our ability to engage with our customers would be severely limited. I consider it to be mission critical for us. Our relationship with Centercode has been mutually beneficial; we enjoy a very close relationship & this results in our enhancement & support requests being resolved in a very timely manner. The whole ethos of this company & their resulting products & services cannot be understated; this starts with the CEO & runs throughout the company. A real pleasure to partner with them.

Aspetti positivi:

Centercode is infinitely configurable especially with the most recent integration capabilities. It's always the first software product I go to when challenged with a new way to engage with our customers. Invariably when others can't find the answers/info they need from "their" systems I can use the Centercode capabilities to achieve the desired results.

Aspetti negativi:

Quite a steep learning curve for new users.

Easy to use, powerful tool for gathering Voice of Customer and BETA feedback

Aspetti positivi:

It's very easy for admins (like myself), team members, and external customers to use. The email integration and automatic update notifications is extremely powerful and useful.

Aspetti negativi:

In some of the more powerful administrative functions the UI/UX is confusing, or lacking in clarity. Specifically, in the customer onboarding there are some non-intuitive functions that need to be updated. But once you know how they work, they are easy to do.

Good software but coud be great

Commenti: Good experience but it can be a challenge as a UK user due to the time difference for support. Also the lack of an app, it's really needed now to allow trialists the ability to quickly feedback via their devices. Overall though it does what you need just sometimes takes longer than you'd think it'd take

Aspetti positivi:

Has the basic features that allow you to effectively manage a trial

Aspetti negativi:

Lack of intuitive features and a more user friendly CX

A software for complex communications

Commenti: After 3 months you get used to it and all features are really great and helpful.

Aspetti positivi:

easy to define criteria and the perfect tool for communication with lots of people/

Aspetti negativi:

It is not very straight forward and hard to find out all features. You need to be trained in each single/simple steps. Otherwise, you can not find easily what you need.

Greta tool for Beta Testing

Commenti: Apart from the initial headwinds, it has been pretty good in obtaining the quality feedback

Aspetti positivi:

The flexibility of the tool that lets me customize the beta project in a specific way that I want it to. Has a comprehensive list of all the features that I can think of are required for beta testing

Aspetti negativi:

Some features are complicated to understand

It is alright

Commenti: It's alright but kinda average comparing with others.

Aspetti positivi:

The survey functions which is user friendly for average users.

Aspetti negativi:

Hard to embed to other platform such as Jira

Great tool for managing your customer validation tests

Commenti: Support from CC has always been prompt and efficient. If you need additional help such as creating reports that you just don't have time to do, you can purchase service credits to get that work done. Their management is always listening to customers to see how they can improve.

Aspetti positivi:

The tool allows you to manage your testers, their tasks and survey results all in one tool. Everything from getting the testers to complete their profile to recruiting them to specific tests if very simple.

Aspetti negativi:

Scoring our testers has been a challenge and understanding how much a tester is participating is something that we have had to manage with PowerBi.

Involve customers for new product experience in centercode

Aspetti positivi:

We could create the group of customers to manage them in various sub forums, and easily to setup the surveys and report after customer responses. It also provides the rich filter functionalities to get the info we want.

Aspetti negativi:

Now community App is really convenient and popular, and we highly wish to have the connection between community APP and centercode forums. It will be better ease of use, and easily get customer engaged.

Centercode for Beta testing

Commenti: Centercode is embedded in our organization. It has become the standard for Alpha and Beta testing projects. The efficiency of Centercode is fantastic. Once people experienced it, they recognize the efficiency and great tools and options and love to make use of it.

Aspetti positivi:

I’m capable to guide a large tester community (>2500 tester) in multiple test projects.

Aspetti negativi:

Setting up new projects from scratch, defining all authorities of testers. That’s a lot of work with many hidden settings-menus.

CenterCode Review

Commenti: CenterCode support is amazing, keep up the great support.

Aspetti positivi:

It's a sandbox design. You could play around all day and design projects completely different from a previous project you just ran. There are an insane amount of features and add-ons that you could include in projects, sometimes a bit overwhelming but if you learn it well enough it could provide very useful to overall business strategy.

Aspetti negativi:

It's a sandbox design...While its great to have so many options, would like to see something a bit more "structured" with more ability for consistency. I know the company is working hard on a new build that will help with this so looking forward to working with that and seeing the results.

Centercode leads charge in Customer Validation software

Commenti: Centercode is a one-stop-shop tool for all things testing. No matter the business needs, I've been able to use this software to collect data and present that data in a meaningful way with their reporting tools.

Aspetti positivi:

- Multifunctional - Participant friendly - Always improving and adapting

Aspetti negativi:

- Tough learning curve (to new admin users)

Usefull, Easy and saving time

Commenti: Very nice experience, support is A1 , very quick .

Aspetti positivi:

Very easy to use, we save a lot of time when creating Survey and reporting

Aspetti negativi:

tool is in english only, we can't have a bi-lingual version

Great platform

Aspetti positivi:

Very easy to setup centralized project portals to communicate with and gather feedback from users.

Aspetti negativi:

Some things were very time consuming. For example, having user automation to score participants is great, but takes up too much time to do for each project. We also couldn't pull data on a user's overall performance, but by each individual project.

Centercode Review

Commenti: • Track beta customer enrollment
• Facilitate communication with beta customers
• Systematically collect and respond to beta feedback
• Reporting and visibility of beta feedback
• Deliver customer specific test builds
• Deliver beta documentation and help guides

Aspetti positivi:

First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates.

Aspetti negativi:

Often confusing how to customize roles, permissions, or visibility of certain features. This can also be a strength, but it isn't always intuitive how to configure without thorough review of documentation or reaching out to the

Amazing Team - Well integrated platform

Commenti: Excellent Team to work with, b ig community to capture your feedback.

Aspetti positivi:

Ease of integration with the enterprise databases, bug management system and how to categorize those issues so that user don't see duplicates.

Aspetti negativi:

Few survey drafting features need improvement. Those are corner cases and everyone may not need those.

A complex yet simplifying tool (with even more potential)

Aspetti positivi:

The ease of use from a user's perspective

Aspetti negativi:

The missing abilities I expected from the tool

Doesn't fit well for the current setup

Aspetti positivi:

Target users management is good with CenterCode

Aspetti negativi:

It doesn't serve very well with the current end to end process we have for feedback collection

Great product, functionality and team

Commenti: Centercode was instrumental in helping us identify a pool of beta testing candidates to support new product testing prior to launch.

Aspetti positivi:

The ease of set up and use and the fantastic support teams

Aspetti negativi:

Analytics could have been a little more robust or easier to export and analyze.

Go somewhere else

Aspetti positivi:

I didn't like anything about it. It didn't seem to solve whatever problem we used it for.

Aspetti negativi:

Everything. I was whole heartedly dissatisfied

Solid features, but clunky user experience

Aspetti positivi:

I appreciate that Centercode makes it easy to invite beta participants, manage reports bugs and suggestions and add tasks and reminders for participants.

Aspetti negativi:

Many features are difficult to find and use, and don't seem to be intuitively organized. For example, all features relating to sending emails to participants should be in one place.

Centercode Experience

Commenti: I am happy with the product but the UI and the user friendliness can be improved

Aspetti positivi:

Once you know how to create the reports its pretty good.

Aspetti negativi:

Creating reports was not easy. you can make the report creation a bit more user friendly Often we experience centercode not available.