8x8 Work

8x8 has been great for us

Commenti: We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.

Aspetti positivi:

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.

Aspetti negativi:

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.

Great overall

Commenti: Good overall, has its flaws, but nothing that affects the performance everyday. Little slow on setting up the SMS.

Aspetti positivi:

Accesibility anywhere and compatibility with different devices.

Aspetti negativi:

The contracts that don't let you make changes during the period of a year.

8x8 Nightmare

Commenti: Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.

Aspetti positivi:

The ease of use was all that we appreciated of 8x8.

Aspetti negativi:

- The fact that they could not integrate as they said they could into Litify. - They were double billing us. Charging us yearly and then monthly and then constantly trying to reimburse and then recharge our cc again. - During this time, I was communicating with 8x8 and it was a slow process, and they decided that they should shut our phones off. I called and they turned them back on saying they saw the conversations regarding the charges and that it wont happen again until it is resolved. A week later they shut them off again and told me that I had to pay the whole year off even though they owed me 3k still and we had not ironed out the billing. So they said we had to pay fine. They couldn't take my payment over the phone and it was an absolute joke. Couldn't turn it back on with my money but couldn't take our money. Interesting, right? - They told us they were going to reimburse our 9k that they charged and we have yet to receive the refund even though our rep told us they were going to credit us back. He is now unresponsive to me as well.

Good VOIP Solution, Although not the cheapest

Commenti: We have used 8x8 for several years. We purchased around 10 deskphones originally and later switched to just using the PC app on our computers. The phone service was reliable although expensive.

Aspetti positivi:

My favorite thing about 8x8 work is their desktop app that you can download to your PC or mobile device. You can make and receive calls from the app and even text message.

Aspetti negativi:

8x8 is expensive compared to other VOIP software.

No-Nonsense VOIP

Commenti: It was the first VOIP system I deployed and it was rather striaghtforward.

Aspetti positivi:

Provides a simple interface for IM, SMS, and phone calls

Aspetti negativi:

The deployment of the application is different for shared workstations and designated workstations

8x8 Overall Review

Commenti: Overall, when the system runs as designed, it is pretty good. The inconsistent performance is frustrating. The implementation team was helpful but regular setup is a bit clunky. Once figured out, it is ok.

Aspetti positivi:

Interface - VoIP system. Implementation process.

Aspetti negativi:

Inconsistent performance. Poor call quality. Clients complaining they call and no one answers - our phones don't always ring. Poor interface with Outlook.

Great Service and Support

Commenti: Great replacement to our old phone system.

Aspetti positivi:

Simplicity of using the product and customer service.

Aspetti negativi:

There really is not anything that I do not like about 8x8 work.

Came for price, staying for features

Commenti: From my first contact with 8x8 I was helped to understand the product and its benefits. Once I signed up 8x8 took care of porting my work number to the system and setting up my personal line and a line for our fax (fax calls to that number are routed to our 800 fax number). I got our automated attendant going well and added a PLT headset I purchased online, but had trouble setting up the fax. 8x8 help jumped in and coached me to complete the setup.

Aspetti positivi:

Price and features, especially Automated Attendant, additional fax line, automatic call forwarding to my cell if I'm away from my desk, and the Caller Popup Window, which enables me to display customer order info on my monitor as soon as the call comes in with minimal effort.

Aspetti negativi:

I'm pretty satisfied but often lose calls when they are transferred to my cell and caller disconnects before I can answer the call.

3+ years of 8x8 admin

Commenti: Good 8x8 for mobile devices and laptops apps

Aspetti positivi:

Admin console are easy to use, self explained, layout good organized

Aspetti negativi:

Tech support is delayed/ slow. Blocking spam call request for example

8x8 all in one self service program

Commenti: 8x8 is very robust , it packs an all feature experience with self supporting features to configure. Rarely have to call in for support which is good.

Aspetti positivi:

I like the self service portal and admin dashboard. All the tools and features are available for you to configure.

Aspetti negativi:

The menu hamburger bar has a lot of features that you need to get familiar with. Sometimes finding the right menu can be difficult to find.

Solid Call Software

Commenti: I am overall very pleased with 8x8 and will continue to use it daily!

Aspetti positivi:

8x8 has a great amount of features that are very helpful for my day to day. I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to reject a call, go on break or work offline. It is a software that is relatively easy to use!

Aspetti negativi:

With the 8x8 mobile version I am not able to see the caller ID. Also if you do not have great service or solid WiFi then the calls have terrible quality but is understandable.

8x8 review

Commenti: It's been really good, I have not ran into any major issues and everyone has been very accommodating.

Aspetti positivi:

I like the way the system works and how I am able to make different greetings.

Aspetti negativi:

I don't like the voicemail feature. I get confused sometimes with it coming to my email.

8x8 great experience

Aspetti positivi:

Easy to customise lots of documentation for reference Excellent support

Aspetti negativi:

Not being able to purchase licenses directly

Great experience

Aspetti positivi:

We've been using 8x8 for years, and our experience has been consistently positive. It is highly user-friendly for both regular users and administrators. On a few occasions, we encountered connection issues, but 8x8's support promptly assisted in troubleshooting. It turned out the problem was with our team members' internet connection. We give it a perfect 10/10 and highly recommend it.

Aspetti negativi:

We didn't run into any issues that we couldn't solve.

One of the Most Stable VOIP Systems

Aspetti positivi:

They have all the necessary functions used for our business

Aspetti negativi:

Some of the staff members needs a longer time to adapt to the 8x8 system

Easy Implementation

Aspetti positivi:

This product was easy to implement and training of staff was made easy with lots online KB videos.

Aspetti negativi:

There is nothing negative I can say about the product.

Great System

Aspetti positivi:

The flexibility and ease of use of 8x8 is a definite plus for those looking for a robust but easy to setup/maintain a hosted system. The call quality is consistently incredibly good.

Aspetti negativi:

I've only helped implement the system a few times and have not encountered any cons.

Great software

Commenti: It has been an excellent call system because it is very easy to use and very reliable.

Aspetti positivi:

the way to make calls and make transfers is very easy to use

Aspetti negativi:

It would be good if he stopped doing meetings by video calls

8x8 review

Commenti: To be fair, I have yet to use 8x8 for meetings or messages, but it has been very helpful with calls and voicemails.

Aspetti positivi:

I like the easy to use nature that allowed me to quickly use it for my more simplistic needs.

Aspetti negativi:

Not a whole lot really, so far 8x8 has effectively met my needs.

Good VOIP phone service, but support has turned to garbage and apps are laggy

Commenti: Sadly, after many years of use, I can't recommend it anymore due to the problems described above with support and their poorly-written apps. Their core technology is good though and it would be possible to return to good service and bring in some good talent to fix these issues, but who knows if that will happen. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days?

Aspetti positivi:

We use desktop VOIP phones, the mobile app, and the desktop app. They offer a "call park" feature that other system don't, allowing a parked call to be picked up from any other phone in the office, as opposed to other systems where you only put a call on hold and can then only pick up from the same line. The call quality is good, regardless of which access method used.

Aspetti negativi:

TERRIBLE support. Years ago, support was US-based, fast answer, easy to understand (native English), and always had the right answer. Reps used and knew the system. In the past years it has all shifted to Singapore where they are hard to understand, hardly understand your question, and don't seem to know the answer to anything without putting you on hold and going somewhere to look it up. Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats. The desktop app is pretty poor. They gave it a facelift, but its super slow to open and use - not sure what language they wrote it in. Half the time I use it to try to play back a voicemail, I have to hit the play button multiple times as it's unresponsive. The "new message" indicator never seems to clear. I use their web interface to play back call recordings for training. Most of the time they won't play through their antiquated web interface, giving only a spinning "wait" cursor. Instead, I have to select a batch to download as a ZIP file and play them locally. Even when the web interface does work, there's no area for taking notes or anything to attach to the recording for future reference. A colleague with a Mac can't even use the client anymore because it won't work on newer versions of macOS. Their support was unable to solve. He gave up. I can no longer recommend 8x8.

8 x 8

Commenti: horrible customer service, croppy at home phone system

Aspetti positivi:

only the acct manager, Derek. He was the only one that was responsive

Aspetti negativi:

everything, not as intuitive as it could be

One of the worst customer experiences I have ever had

Commenti: After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable.

Aspetti positivi:

As a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8

Aspetti negativi:

Let's talk about deployment. First, it worked quite well on my Android phone, loaded it up and got it going. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. The reason was they had me sign up two times because I was porting a number in. I opted not to do that until I had tried the program. That is when things didn't go so well. I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. The team at 8x8 adequate in responding, but it took a long time. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. So, I canceled my subscription. They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). I offered to pay for the month of service that I had and thought all was good and we were settled. The next month comes and my card is charged again. I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. Then I get an email that says we understand you want to cancel, but we need to charge you the remaining months on your agreement.

I hope you speak Filipino or Tagalog.

Commenti: Very poor service. Their call center is based in the Philippines and a huge language/sentence structure barrier exists. Every level o support you are transferred to you have to explain yourself multiple multiple times. It is exhaustive and a giant time vacuum. Their administration dashboard is very easy to navigate, but there are 2 to 3 different administration portals that you can access for reporting or analytics, but they contradict. It is almost impossible to figure out individual rep information and the logic in what they display is tied to useless information or information that leads the viewer down the wrong path and can cause a lot of confusion. There is minimal to no support for Mac OS users (we use both Mac and PC) and the versions don't talk to each-other. So our Mac users can not communicate via their chat-ap with our PC users. Overall, its system 'works', but God forbid if anything breaks or you need to expand or anything more complicated than a basic phone ring group needs to be set up. Be prepared to set aside an afternoon at minimum to try and accomplish anything.

Aspetti positivi:

Response time from support is quick. Online self service portal is a good source of info as well.

Aspetti negativi:

Support language barrier, limited or no Mac OS support, Overly complex reporting features and analytics.

Poor Customer Service

Commenti: The product is sound and fair but as stated they have a real problem with support. When things are going well it's great. However, when you have a business phone down, it makes for a nasty experience.

Aspetti positivi:

They can correct the issue once you actually get a person to talk to.

Aspetti negativi:

Connecting to a Rep was beyond challenging. Virtually impossible to talk with someone. They set it up so they send you a message and when they have time .. we'll call you type of service. Totally worthless customer support if that's what they call it. They can do better but only if they really want to gain more customers.

8x8’s technology is mediocre, the call quality poor, and it is significantly priced

Aspetti positivi:

I am a small business owner. I did extensive research into VoIP providers before selecting 8x8 for my business over three years ago. They had reasonable pricing at the time and offered a discount when I joined if I agreed to sign up for a 12-month term.

Aspetti negativi:

Their platform was not intuitive so the setup was painful. Eventually I was able to get the service up and running for my company. Immediately we noticed that the call quality was poor and unreliable. I had signed up to a 12-month term so we tried to make the most of it. As a new small business we were so busy trying to satisfy our customers that we didn’t have time to search for a new VoIP provider anyway. We suffered through 8x8 for 3+ years. Over time my team started taking calls on their personal cell phone's instead of through the 8x8 computer / mobile app because 8x8’s call quality was so unreliable. I did research and found a much more cost effective solution, which after testing also had better call quality and a more intuitive interface. When I tried to cancel my 8x8 services I was informed that because I had initially signed up for a 12 month term that I would be required to pay for over 6 months of remaining service even if I canceled and transfered the numbers. The services is so horrible that it was worth the ransom to leave 8x8. If you are a small business owner stay away!