Twice Commerce

Revolutionary for rental and activities business model

Commenti: Superb support and reaction time for problems. I have never experienced such a great attitude towards users from support people.

Aspetti positivi:

Flexibility, ease of use, integrated payment options, broad scope that can be used to make all our activities, rental products, tickets, etc. products available for online booking

Aspetti negativi:

Rentle is still under development so there are many things missing but all the essentials are there to make the business roll. Rentle is developing new features in a rapid phase so the features missing now, might be there tomorrow.

Review on Rental

Commenti: It's a great platform that makes renting items easy to do for businesses. I would love to have credit card on file added, and to be able to negotiate rates.

Aspetti positivi:

Ease of use Clean interface Inventory and booking options

Aspetti negativi:

Cost per transaction could be lower. I would rather pay a flat rate, vs paying a % per order. I would ideally like to have the ordering processing fees to be sub 4% for stripe and rentle combined, and will explore alternate payment options to see if there is a way we can get there. Paying close to $600 per 10k in sales is too much.

Helped us get started, but not a long term solution

Commenti: Fast to get started. Great to be able to get basic functionality online in less than a day. Support has been good. But ultimately lack or pricing flexibility, payment provider limitations and costs. and inventory management limitations make this a short term solution for us.

Aspetti positivi:

Fast to set up and use. Low learning curve. Works well for what it is.

Aspetti negativi:

Extremely limited pricing capabilities. Can't set different prices for different times of year or day.of week. This has cost us thousands in lost revenue. Can't take a boat out of service for scheduled time (routine maintenance). Boat is either in service or out of service and Can't for example take it out of inventory for Tue and Wed without blocking it for the entire future. Have to resort to work arounds like fake bookings. Rentle adds an additional surcharge on top of Stripe fees, which are already high. Can't select my own payment processor. Reporting is extremely limited.

Articulate Order Management Solution

Aspetti positivi:

Twice Commerce has a focused inventory management solution, which brings accountability.

Aspetti negativi:

Twice Commerce is professional, and it articulates all the inventory management solutions.

Saves a fortune on web developer fees!!

Commenti: We now have a really smart looking online booking system, which is really easy to change and edit, and has lead to a lot of our customers booking online who might have otherwise booked with a competitor.

Aspetti positivi:

We found it really easy and straightforward to set up and customize. We had toyed with the idea of getting a web design company to build a booking system for our website, but decided it wouldn't be worth the cost. We then found Rentle which seems to be custom made for the hire industry, and found it very straight forward. Setting up the listings for each product takes a minute or two, and other customisation features are also very straight forward.

Aspetti negativi:

They are currently working on putting in more customisation features like background colour, which is something we would be very interested as we would like to make our store more like our website in terms of colour themes. We were also disappointed with not having telephone support, but as they are in a different time zone to a lot of their customers, I can see why its impractical. They do answer the messages and emails within an hour or two though, and can generally give you a full answer without the need for a load of back and forth.