Doctible

Great Service

Commenti: I think it's great and defiantly provides us with an easy way to gather reviews from our patients.

Aspetti positivi:

We started utilizing the Doctilbe service so we could easily gather Google reviews from our exiting patients. We went from only having 5 Google reviews to 99 5 start reviews. We also have the reviews connected to our website as a testimonials page and have over 900 5 star reviews there as well.

Aspetti negativi:

My biggest problem with the software is the fact that we still had a lot of people simply entering a review with Doctible but not taking the extra step to visit Google. I spoke to a rep today and apparently there has been a change on that format. I'm excited that the new text will provide us with even more great google reviews.

Love Doctible !!!

Commenti: Excellent. Always great service and never any problems with the technology. Ive never had to make a call to support for anything.

Aspetti positivi:

Building our Google reviews and communication with patients

Aspetti negativi:

Unable to attach a photo or picture to a text, but I believe you updated this. It would also be nice if the campaigns would do a text blast instead of just email.

Dr. Lear

Commenti: Very friendly. Easy to use.

Aspetti positivi:

The potential of reminders & confirmations are great

Aspetti negativi:

For the price, should already be automatic. I still have to do the work unless you pay more for automation.

Online reviews are so important

Commenti: Our experience has been great. They call and check in a couple times a year to make sure everything is going well. They have other products that we don't use because our in house software does them, but they still check to see if we want to try any of them. The few times we have had questions they have been quick to help us. I have already recommended them to several other practices.

Aspetti positivi:

Doctible is easy. Easy to set up, use and maintain. We already had a great reputation after being here for 40 years, but people don't always go and add their own review without being asked. Doctible worked with our software to ask our patients, via text or email, for feedback and to review our practice after their visit. People started leaving reviews and we now have over 1000 between google and Facebook. Most reviews were great, a couple weren't, but either way it gave us a chance to engage with the patients and try to improve when needed. As the world goes more and more digital it is vital to have reviews to give potential new patients the information they need to decide if we would be a good fit for them. I rarely have to make changes to doctible, but on the rare occasion someone asks to be taken off the review list, it is easy to do.

Aspetti negativi:

Hmm. Hard to think of one. I wish it were free? Or less expensive? It is still well worth it.

Ease of Use

Aspetti positivi:

Doctible is very user friendly. The patients love that they can text, the appointment reminders are great. The ease of also using the campaign to send out messages to more than one patient at a time is nice.

Aspetti negativi:

The fact the campaigns can only be emailed and not able to text if over 500 people

Horrible customer service once your sign up

Commenti: Horrible and still bad, but you signed and they don't care that they don't have all the features, that they have .

Aspetti positivi:

1st month trial, worked after that down hill

Aspetti negativi:

Once they get you signed up, you are persona non grata to them, off to the next victim. Don't sign contract until you know that they are not fully integrated with Dentrix.

Doctible

Commenti: It's great, our patients love the appt reminders and being able to communicate with the office via text message.

Aspetti positivi:

How easy the program is to use, the reminders our patients get are wonderful and customizable

Aspetti negativi:

I don't have any dislikes for the program

Everything you need located in one convenient online portal

Aspetti positivi:

The convenience of review management, patient communications, and marketing all in one easily navigable online portal. The support team is also super helpful and easily contactable.

Aspetti negativi:

The only downside of Doctible is it currently does not write directly into our practice management software so we are missing out on some of its features but nonetheless the features we can utilize are extremely helpful.

Great Medical Practice Software

Commenti: Doctible has been so easy to learn and manage that it has been a great experience to our office. The customer care and follow up is wonderful. I would tell anyone that the customer service and level of professionalism with Doctible is top tier. Doctible is always there to help when you need them.

Aspetti positivi:

Doctible has been a tremendous help to our office staff, doctors and our patients. Everything from office to patient communication, appointment reminders and notifications to forms and patient information is streamlined in the software making our jobs much easier and patient compliance greater.

Aspetti negativi:

I do not think there is anything that I can list that I dislike.

Great Communication platform

Aspetti positivi:

Extremely easy to use, love the templates

Aspetti negativi:

That the messages do not show read/completed once a staff member has texted with the patient, still shows as a new message to other users.

Perfect Software for us

Commenti: other than the minor hiccups my experience is going well

Aspetti positivi:

What i kike the most about Doctible is that my confirmation are alway done and out of the way we like that the inform our patients bout there upcoming visits and what and when it is needed.

Aspetti negativi:

what i like least about doctible is that there is no Spanish txt and also the appointments that are being scheduled from our website from doctible they are not being but in as an appointment in our dentrix system after our apovle

Dcotible

Commenti: Pretty good. The daily review used to require less clicks. An update changed it for the worst.

Aspetti positivi:

Helps generate reviews! The software is effective.

Aspetti negativi:

Price increases without notification. I went and reviewed and there had been multiple price hikes. We were going to cancel until the fixed our costs.

Doctible Review

Commenti: Great!

Aspetti positivi:

I like that it gives patients the option to go on to Google or Facebook and leave a review right from the doctible text message.

Aspetti negativi:

Patients used to be able to leave a star rating directly on Doctible and that feature was taken away. Now to leave a star rating they HAVE to go on to google or facebook.

Doctible for Dental Practices

Commenti: Doctible is a wonderful program for what our office needs and our patients like it as well.

Aspetti positivi:

Doctible is user friendly and easy to learn. Navigation is key and the customizable templates allow us to effectively communicate with our patients quickly and effectively.

Aspetti negativi:

If it were able to be intergrated with Dentrix, that would be great because Dentrix's communication function isn't as user friendly or effective as Doctible.

Easy to use & good customer support

Commenti: Overall positive experience.

Aspetti positivi:

Uses our office number, patients can reply to our texts, & it's very user friendly.

Aspetti negativi:

The group text feature has been having issues for a while.

Good overall

Commenti: Good, however didn't hear from doctible very much

Aspetti positivi:

Extremely user friendly, templates are nice

Aspetti negativi:

Looks cheap and some of the tabs arent being used

doctible

Aspetti positivi:

Doctible review management is user friendly and very beneficial.

Aspetti negativi:

I dont have any suggestions, works well for our office.

Review

Commenti: Very simple and easy to use. We only use it for the review system and has helped our office get true genuine reviews

Aspetti positivi:

Very easy to use and is user friendly...

Aspetti negativi:

Nothing to complain about at the moment

Medical Office MUST-HAVE

Commenti: Online reviews have become highly influential in customer acquisition. Traditionally a business would spend a lot of money of marketing and advertising to get people into the door. However in the past decade or two people have come to be swayed by what other customers have said about an establishment over colorful signage and a catchy slogan from the company.

Aspetti positivi:

The ease of being able to send off review requests with a click of a button has been great for easily being able to collect feedback from our patients. The majority of our new patients say that our online reviews is why they wanted to come to us.

Aspetti negativi:

I don't have anything negative to say about this service because it does exactly what we need it to.

Excellent and effective tool

Aspetti positivi:

It's great that the office staff can text the patients in real-time. We can communicate like a "regular" person with the patient and seem more connected (but still professional) that way. And it's great that Doctible is easy to use, due to the way that it's website is creatively layed out.

Aspetti negativi:

The integration is seamless...all these years, don't remember having an issue where Doctible disconnected from Dentrix. And it's easy to use and communicate with patients.. I honestly like Doctible.

Amazing investment!!!!!!

Commenti: We are able to send treatment contracts to each of our patients safely and securely. We have officially gone paperless and are saving more trees.

Aspetti positivi:

Doctible is so easy to use and keeps things financially organized.

Aspetti negativi:

Since we started using doctible, we have gone paperless. Therefore there are no cons.

Best review service to use

Commenti: What can I say but, GREAT!!!!!

Aspetti positivi:

It is so easy to use. Just ask the patient if they can be sent a message to their smartphone, asking for a review and the rest is simple for the patient to post a review of your practice.

Aspetti negativi:

Love it all, nothing not to love. It is so easy to use.

Consistent reputation managment

Commenti: Increasing the Google reviews has allowed us to reduce our marketing budget in other areas

Aspetti positivi:

The appointment reminders are great, but there are many companies that offer similar reminders. Doctible has consistently increased our Google reviews with excellent results, better than the three other reputation management companies we used before them.

Aspetti negativi:

I would like the option of a text notification when someone responds to an appointment reminder

Great Service! Yes, please!

Commenti: Doctible has been a great resource to receive patient feedback and reviews. We couldn't be happier!

Aspetti positivi:

Doctible sends out review requests. It is nice that the patient can determine what platform they would like to review us on: Google, Facebook, or Internal are the platforms we chose. It is great to hear people's feedback on the automatic email we receive after every review. The system is pretty much just set it and forget it as everything is taken care of!

Aspetti negativi:

Our office does not have any complaints regarding Doctible.

reviews

Commenti: Our experience has been very good

Aspetti positivi:

We really like the review generator so we receive feed back from our patients

Aspetti negativi:

Nothing in particular all works as we need it