Soluno

Soluno has revolutionized our firm management and accounting

Commenti: Everything in our experience has been top-notch and a dramatic difference from Thomson Reuters, a massively larger company than Devlos. From our first interaction with their sales force, to onboarding and importation of data, to making feature requests that are actually acted upon, the experience has been 100% positive.

Aspetti positivi:

Soluno has the best of both worlds – the law firm business intelligence of a mature product like PCLaw with the freedom and convenience of a browser-based solution. I love everything about it. Here are the top reasons you should switch to Soluno too: 1) it has a well-designed user interface that is intuitive but powerful; 2) it is a sophisticated platform with billing and accounting made for attorneys, not something generic like QuickBooks that is a poor fit for lawyers; 3) incredible, fine-grained reporting on every metric you could imagine for timekeepers, firm performance and accounting; 4) surprisingly snappy performance that will convince you the server is in your office; 5) wonderful, attentive customer service, including listening to feature requests and acting on them quickly; and 6) free (depending on firm size) importation of data from our previous system. In our previous system (Firm Central + QuickBooks Online), posting a payment required five manual steps in two systems. In Soluno, it’s one step that’s lightning quick and will save us considerable time and hassle.

Aspetti negativi:

The only thing I’ve noticed is that there isn’t much of an online help utility, but there is a customer support widget in the corner for live chat support that is quite responsive.

soluno for law firms

Aspetti positivi:

it is an easy and accurate way to keep track of your time and hte reports it generates are very helpful

Aspetti negativi:

the tracking of expenses is not as easy or intuitive as the time management program.

Still getting used to it

Commenti: The transition to soluno has been a struggle

Aspetti positivi:

I enjoy using the feature of selecting multiple invoices or dockets individually or all at once. Huge time saver in that regard.

Aspetti negativi:

I still do not understand an easy way to see a client's payment history

Easy Implementation and Great Support Team

Aspetti positivi:

The conversion and implementation was easy and faster than expected. Overall the software works great and our lawyers find it simple to use, including when working remotely. We had a smooth transition from our old system to Soluno without missing a beat, all of our files and their settings and history carried over so there was only a short "downtime" during the conversion. But most of all, the support team have been amazing both for the initial setup and in providing continuing support, answering questions, and finding custom solutions to meet our unique needs.

Aspetti negativi:

There is some online documentation for the bigger features but there are also a lot of settings that are not covered in the how-to documents. It would be better if more documentation were available. Also, it might just be my computer but some features (payables, reports) don't work quite right in Firefox although they work fine in the Edge browser. Reports generate their totals/summaries at the bottom, so often you have to scroll a long way down to get to the totals you want to see - it's missing a "totals only" setting to prevent that.

Soluno-the best accounting system for lawyers

Commenti: fantastic support from Kathy Bell, my greatest support person who is extremely knowledgable in such a relaxed manner.

Aspetti positivi:

user friendly and extreme support as i was learning.

Aspetti negativi:

There are still hidden features I am discovering.

Customer service

Commenti: Customer service is Exceptional. I have had couple of clients using this Accounting software and it is very easy to use. I am more used to Oracle software which has a more complex mechanism. I like Soluno and will recommend to any legal firm looking for Accounting software.

Aspetti positivi:

Soluno is very simple to use, I am an Accountant and find it very user-friendly. I will say that the platform is well organized and allows users to do Accounting without too much knowledge. When transitioning one of my clients, I had the opportunity to interact with many customer service representatives. I want to make sure you recognize the Exceptional customer service of [sensitive content hidden] . [sensitive content hidden] went beyond her duties and helped me find solutions to the issues we were having when doing our 1st bank reconciliation. Please let [sensitive content hidden] know that she is very good at customer service. She is friendly and listens to the needs of our company. :)

Aspetti negativi:

I wish financial statement will have more drilling capabilities. This will allow analysis of expenses more practical.

Soluno mostly good, but some issues

Commenti: Overall, I find Soluno to be intuitive and user-freindly for basic features such as time entry. However, I have not tried the other features since I do not have the need to and do not have access to many of the features. For basic time entry, though, it works well.

Aspetti positivi:

The system is very intuitive when submitting time entries, which saves me a lot of time when putting my entries in at the end of the day. I also like that the entries can be edited (for the most part) even after they have been saved .

Aspetti negativi:

One of the problems I found is editing the date if/when I inadvertently save time entries to the wrong date. By going to the heat-map, I can easily edit the date in the entries themselves, but I have not figured out how to change the date. In addition, I would like to keep Soluno running so that I can input my time as I go through my day, but it times out way too quickly, forcing me to log in again--I cannot figure out how to keep it from timing out so quickly. The "Help" feature is not every helpful in finding answers to these issues.

Solunos' customer support is excellent

Aspetti positivi:

How quickly and effectively they answer questions

Aspetti negativi:

No complaints really. But, to be candid, this is my first experience running my own accounting software.

Great Program

Aspetti positivi:

The accessibility, organization, convenience.

Aspetti negativi:

I have not encountered any issues therefore nothing to not like.

Very user friendly

Aspetti positivi:

I find this software extremely user friendly. Easy to make changes and the billing procedure works smoothly

Aspetti negativi:

Only problems I have had in in regards to closing files errors and the time summary not lining up on the final invoices

Love Soluno!

Aspetti positivi:

It is amazingly easy to use. Especially compared to other law firm products commonly used. Whenever I have a question or need help, the support team is absolutely fantastic; their customer service is is definitely above and beyond.

Aspetti negativi:

I would like more direct features rather than 3rd party features (email management, document management, BF/Reminder system).

Soluno Review

Commenti: Our main focus in using the system is basic accounting and basic time entry. We also use the system for financial reporting, but only at the basic level since we export reporting and run higher metrics in excel.
Currently we use the system also for conflict checking, but in the future this will likely be separated and done through our document management systems.

Aspetti positivi:

Soluno works very well in daily management of a 20-25 attorney law firm. The accounting data entry side of the system is fluid and works well to cover all possibly scenarios that happen in daily law firm management.

Aspetti negativi:

The reporting tools could use to be more robust and management friendly. Ultimately you can get the answer needed, but more customization on reporting that can be setup and run quickly would be very helpful. From a time entry standpoint it covers all bases, but a calendar view and individual time management from a reporting level would be very helpful.

New to Soluno

Aspetti positivi:

The billing features are great that you can bill and email all of your client's at once.

Aspetti negativi:

Unable to close files, the billing template does not allow for more than one person to be listed on an account as multiple clients can only be copied on an invoice and as mentioned not included on the front page. Unable to set up a contingency agreement arrangement in Soluno. Also reports are difficult to locate in Soluno.

Glad we made the switch

Aspetti positivi:

A big factor of me wanting to switch was the clearer format for docketing my time and the fees/expenses related to files. Soluno definitely has made that process super clean and organized.

Aspetti negativi:

When opening new files, requesting cheques etc. I would prefer if it would default to today's date rather than the last date used.

Easy to use

Commenti: Overall, I am glad our firm made the switch. Change can sometimes be difficult but once you get used to using Soluno you realize it was the best idea and everything then comes easy.

Aspetti positivi:

What I like most about Soluno is the ease of use. The program is very user friendly. It makes keep track of your time and dockets very seamless and quick. I also really appreciate the fact that there is an automatic spell check on all your entries.I also like how easy it is to access all client information including trust balances, in just one click.

Aspetti negativi:

There isn't too much that I dislike about the program. If I had to pick something it would be in regards to billing. Sometimes the program takes a while to produce PDF statements. I wish that if you looked at your draft statement as a PDF you could just make the corrections/changes directly on the PDF. Also when reviewing statements, It is quite inconvenient when you make a correction but it goes back to the top of the list so you have to search for where you left off.

User friendly

Commenti: Very good

Aspetti positivi:

Easy to use. Not a significant learning curve after switching from PCLaw

Aspetti negativi:

Lacking feature calculating interests on outstanding invoices. Does not allow customizing billing per matter but has to set up groups.

Experience with Soluno

Commenti: It is a user friendly software.

Aspetti positivi:

Dockets cannot be lost. It is user friendly. Multiple dockets can be input at the same time.

Aspetti negativi:

Date cannot be changed in calendar feature.

Review of Soluno

Aspetti positivi:

The search feature works the best for me. Trying to figure out what other matters clients have, is super easy to use.

Aspetti negativi:

The time it takes to generate a report. Sometimes the PDF generated takes a long time to appear on my screen.

Hard to navigate

Aspetti positivi:

I did not like anything about this software.

Aspetti negativi:

I don't like the layout. It makes it hard to find things on my own, without seeking help.

Has pros and cons

Aspetti positivi:

The product is easy to load and learn. Its on the cloud.

Aspetti negativi:

Some of the information and ledgers from previous software are not available

Soluno Review

Aspetti positivi:

Fast, efficient and easy to use. Everyday tasks are easy to complete and the transition to this program was very smooth.

Aspetti negativi:

Once you get the hang of the program is it a great program.

Good billing software

Commenti: Overall, my experience with soluno is very good and the transition has been simple.

Aspetti positivi:

We used to use PC Law which was slow and outdated but this software is much better. I like how easy it is to bill files and search for clients.

Aspetti negativi:

The online login and having to log in daily

Refreshing Canadian Based Accounting Software

Aspetti positivi:

This software is very user friendly. A quick tutorial will have you ready to go in no time. The payable feature provides the ability to upload a copy of the invoice being paid which can be extremely helpful. The development team is always working to improve the software and user experience. Overall, a positive experience with this software over the last 1.5 years.

Aspetti negativi:

Integration from PCLaw to Soluno was a pretty smooth process. As they are a growing company it can be hard to keep up with demand for new features, like specific tailored billing templates, however, they do take your input on what is needed for future updates.

Easy to use

Aspetti positivi:

Soluno is very user-friendly, it is easy to maneuver through the different modes and reports and it provides all of the detail and functionality that you would expect from a more complicated program.

Aspetti negativi:

could stand to have more ability for customization.

Small Firm comments

Commenti: It is a much more up to date product than the previous version but still a little clunky

Aspetti positivi:

It is a modern tool, and the support is almost always immediate and very helpful

Aspetti negativi:

It is counter-intuitive without the accompanying manual. It is geared to US law firms so most of the pre-programmed codes are irrelevant. Most annoying are (i) the inability to change change out rates across a file instead of manually changing each time entry and (ii) inability to charge for a fixed period of time eg ignore time for April, raise a bill for May: cannot be done.