---
description: Scopri le funzionalità di Endear, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: Endear - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per retail management](/directory/20053/retail-management-systems/software) > [Endear](/software/187844/endear-outbound-retailing)

# Endear

Canonical: https://www.capterra.it/software/187844/endear-outbound-retailing

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> Endear è una piattaforma CRM e di clienteling creata per aiutare i marchi di vendita al dettaglio omnicanale ad aumentare le vendite e la fidelizzazione.
> 
> Conclusione: valutazione di **4.5/5** stelle assegnate da 44 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

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## Panoramica

### Chi utilizza Endear?

Rivenditori omnicanale che desiderano modernizzare le proprie operazioni di vendita al dettaglio e nel frattempo aumentare le vendite e la fidelizzazione.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.5/5** | 44 Recensioni |
| Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.2/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: Endear
- **Area geografica**: New York, USA
- **Anno di fondazione**: 2016

## Contesto commerciale

- **Prezzo di partenza**: 350,00 USD
- **Modello tariffario**:  (Versione di prova gratuita (free trial))
- **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Lingue supportate**: francese, inglese, spagnolo
- **Paesi disponibili**: Argentina, Australia, Canada, Cile, Colombia, Francia, Messico, Nicaragua, Nuova Zelanda, Perù, Regno Unito, Spagna, Stati Uniti, Svezia

## Funzionalità

- Accesso da dispositivi mobili
- Archiviazione di documenti
- Avvisi/Notifiche
- CRM
- Commenti/Note
- Creazione di report/analisi
- Dashboard
- Email Marketing
- Gestione contatti
- Gestione della posta elettronica
- Gestione delle attività
- Gestione delle prestazioni
- Gestione di potenziali clienti
- Importazione/Esportazione di dati
- Integrazione di mercati
- Marketing multi-canale
- Modelli personalizzabili
- Monitoraggio del coinvolgimento
- Quadro della attività
- Report personalizzabili
- Segmentazione
- Strumenti collaborativi
- Third-Party Integrations
- Tracciamento delle interazioni
- Visualizzazione di dati

## Integrazioni (14 in totale)

- Gorgias
- Heartland Retail
- Klaviyo
- Kustomer
- Lightspeed
- Microsoft 365
- Newstore
- Shopify
- Shopify POS
- Shopify Plus
- Square Payments
- Teamwork Commerce
- WhatsApp
- Zapier

## Opzioni di supporto

- Email/Help desk
- FAQ/Forum
- Knowledge Base
- Assistenza telefonica
- Assistenza diretta 24 ore su 24
- Chat

## Categoria

- [Software per retail management](https://www.capterra.it/directory/20053/retail-management-systems/software)

## Categorie correlate

- [Software per retail management](https://www.capterra.it/directory/20053/retail-management-systems/software)
- [Software di monitoraggio delle vendite](https://www.capterra.it/directory/32744/sales-tracking/software)
- [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software)
- [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software)
- [Software e-commerce multicanale](https://www.capterra.it/directory/31281/multi-channel-ecommerce/software)

## Alternative

1. [Zoho CRM](https://www.capterra.it/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Typeform](https://www.capterra.it/software/137289/typeform) — 4.7/5 (945 reviews)
4. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3408 reviews)

## Recensioni

### "Awesome Tool" — 5.0/5

> **Thomas** | *22 maggio 2020* | Produzione di alimenti | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: I liked the ease of use and the statistical analysis
> 
> **Inconvenienti**: Make it easier to message 500 people at once.
> 
> Customer service was amazing\!

-----

### "JANTAMINIAU REVIEW" — 5.0/5

> **PALOMA** | *13 febbraio 2025* | Prodotti tessili | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement.
> 
> **Inconvenienti**: While the platform is feature-rich, adding more customization options for reports would be a great enhancement.
> 
> My experience with Endear has been excellent. It has significantly improved our client interactions and helped streamline communication with our customers. The automation tools and analytics have provided valuable insights that enhanced our sales strategy. Highly recommend it for businesses looking to strengthen their customer relationships\!

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### "Needs work" — 3.0/5

> **Katia** | *13 luglio 2020* | Vendita al dettaglio | Tasso di raccomandazione: 3.0/10
> 
> **Vantaggi**: The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach
> 
> **Inconvenienti**: The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible
> 
> Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful

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### "Clientele magic" — 4.0/5

> **Sara** | *2 novembre 2025* | Vendita al dettaglio | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: I love that I can take personal notes for each client\! When I write a note in my own words, I can remember my clients better, and the connection I make with them would be even more genuine and personal\!
> 
> **Inconvenienti**: When I’m sending a general email regarding an upcoming promotion, my understanding is that I can send to a group of 10 only at a time. It would have been easier if I could send the email to more clients at once\!
> 
> My overall experience with Ebdear is great\! I love the fact that I can have all of my clients in one place\!

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### "Endear Review" — 4.0/5

> **Hailey** | *12 febbraio 2025* | Vendita al dettaglio | Tasso di raccomandazione: 7.0/10
> 
> **Vantaggi**: I rally enjoy how user friendly the site is to navigate. The templates are easy to find and include in messaging, and moving from one client to the next feels seemless\!
> 
> **Inconvenienti**: I think the metrics on reports and dashboard could be refined a little more/ the verbage for filters could be changed to be more clear.
> 
> I use endear every day to keep in touch with clients, from adding them to my client book to updating profiles, using their information to complete new orders, and reaching out to clients who may have questions\!

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## Link

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