Enterprise Bot

Quick chat and live support chat

Commenti: It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries.

Aspetti positivi:

It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved.

Aspetti negativi:

Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information.

Very nice experience with Enterprise bot

Commenti: Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot.
We were supported all along by rigorous ans conscientious project manager.
During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning.
They also helped us to reach our KPIs to make the pilot a success.
Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future.

Aspetti positivi:

We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting

Aspetti negativi:

Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat

The best people and support

Aspetti positivi:

Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy.

Aspetti negativi:

As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends.

Chatbot - Customer services available 24/24

Commenti: We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help.

Aspetti positivi:

It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple.

Aspetti negativi:

Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp)

Smart and Innovative

Commenti: High customer focus, solution oriented and smart people. They were very quick in understand different business needs.

Aspetti positivi:

We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented.

Aspetti negativi:

The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased.

Great for customer care support

Aspetti positivi:

The click bot helped us to give real-time answers to our new clients on the website and social media (Facebook).

Aspetti negativi:

The process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team.

ERA implementation

Commenti: we let the tool read each incoming mail, decide about the intent of the customers request, create a ticket (in a standard ticket tool) and assign this ticket to the relevant resolver groupt. the recognition rate of the intents is very good

Aspetti positivi:

I highly appreciate the quality of the tool and its capability to understand the intent of a customer email

Aspetti negativi:

I have nothing to add in this area, I am fully satisfied with it

Innovatives und felxibles Unternehmen

Commenti: Dank Enterprise Bot können wir unseren Kundinnen und Kunden einen innovativen Kommunikationskanal anbieten.

Aspetti positivi:

Die Chat Bot und Live Chat Funktion welche Enterprise Bot anbietet ist ein Mehrwert für unsere Kunden.

Aspetti negativi:

Das Training des Bots ist sehr zeitaufwändig und ein stetiger Prozess.

Einsatz eines Sprachroboters

Commenti: Enterprise Bot hat den Sprachroboter in unserem Unternehmen implementiert und das Projekt intensiv begleitet. Die MitarbeiterInnen sind hochmotiviert, engagiert und handeln im Interesse des Kunden.

Aspetti positivi:

Der Roboter beantwortet selbstständig, akkurat und 7/24 diverse Fragen der Kundinnen und Kunden. Die MitarbeiterInnen werden von immer wiederkehrenden gleichen telefonischen Anfragen entlastet. Der Sprachroboter ergänzt den bereits eingesetzten ChatBot.

Aspetti negativi:

Das Statistik- und Trainingstool könnte noch benutzerfreundlicher (einfacher) gestaltet werden.

Einfache Handhabung und intuitive Bedienung

Aspetti positivi:

Flexibel; Offen für Ideen; Speditiv in der Umsetzung

Aspetti negativi:

Grosser initial Aufwand bis Inhalte drin sind