Singola fonte di verità per i propri contatti con live chat, help desk, knowledge base, automazione dell'e-mail marketing e altro.
Chi utilizza Gist?
SaaS, agenzie di marketing, servizi alle imprese, servizi per la casa, blogger ed editori, e-commerce
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Recensioni su Gist
Great customer support tool with live chat & bots
Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Finally, Gist’s own support team is spot on!
We would like to see more integrations, especially with BuddyBoss, Frill, SureMembers and SureCart.
Streamlining Customer Communication and Marketing Efforts with Gist
Commenti: Overall experience is good. The platform is feature rich and is hardly down
Gist plays a crucial role in our organization as a communication hub that allows us to effectively engage with leads both on our website and through email. By using Gist's chat and email features, we are able to quickly respond to inquiries and questions from potential customers and provide them with the information they need to move further down the sales funnel.In addition to its communication features, we use Gist as a CRM to manage customer relationships. With Gist's contact management features, we can easily track customer interactions on our website and record important details such as their interest and preferences. This helps us better understand our customers and provide personalized service.Gist's email marketing platform is also a key tool for us. We use it to send out newsletters and other marketing materials to our customers and prospects. With its customizable templates and easy-to-use interface, we can create engaging and effective email campaigns that drive engagement and conversions.
The integration plugin on the website can slow down the website speed, as shown on Google PageSpeed Insights and GTMetrix. A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website.
Poor customer support that don't really give you any support
Commenti: Have not really been able to get it working and I have a free lifetime plan. But, that is normally how things go. If it is cheap then it normally is not worth you time.
The most useful part about Gist is that I don't need to use it since there are many other systems out there that offers what they do.
It is not easy to get started and their support leaves a lot to wish for.
Gist is a powerhouse in the making
The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.
Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.
Gist is one of the best Live Chat software, almost comparable to Intercom
Commenti: Love the software after checking out the alternatives like Tawkto, Crips, MyAlice. Gist came out tops
Their seamless live chat function that works flawlessly, and their mobile app, which is a huge must have for me
No white labelling for my level of subscription