SoGoSurvey Enterprise

da SoGoSurvey Enterprise

Chi utilizza SoGoSurvey Enterprise?

Le soluzioni SoGoSurvey di livello enterprise alimentano la crescita dell'azienda, fornendo informazioni dettagliate e fruibili in tempo reale per una vasta gamma di organizzazioni in diversi settori, tra cui molte aziende Fortune 500.

Cos'è SoGoSurvey Enterprise?

La piattaforma di gestione del feedback SoGoSurvey automatizza perfettamente la raccolta e l'analisi di dati per le organizzazioni. Dalla progettazione e distribuzione di un questionario ad analisi e raccomandazioni, la piattaforma fa tutto con facilità e con un livello di sofisticazione raro nel settore.

SoGoSurvey si distingue dalla concorrenza per le sue valutazioni costantemente elevate degli utenti, un motore di creazione di report secondo a nessuno, la sicurezza dei dati leader del settore e la migliore assistenza clienti 24 ore su 24, 7 giorni su 7.

Dettagli su SoGoSurvey Enterprise

SoGoSurvey Enterprise

https://www.sogosurvey.com/

Fondata nel 2013

Panoramica dei prezzi di SoGoSurvey Enterprise

SoGoSurvey Enterprise non dispone di un piano gratuito ma offre una versione di prova gratuita.

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SoGoSurvey Enterprise video
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Versione gratuita

No

Prova gratuita

Implementazione

Cloud, SaaS, Web

Formazione

Di persona

Live Online

Webinar

Documentazione

Assistenza

Assistenza diretta 24 ore su 24

Orario lavorativo

Online

Caratteristiche di SoGoSurvey Enterprise

Software CRM per la gestione dell'engagement del cliente
Analisi dati
Contenuti video
Diffusione dei contenuti
Gestione delle community
Gestione delle comunicazioni
Gestione delle perdite di clienti
Live Chat
Ludicizzazione
Raccolta di feedback
Analisi dati
Feedback a 360 gradi
Gestione dei sondaggi
Monitoraggio lamentele
Raccolta di feedback
Relazione delle chiamate
Benchmarking
Gestione degli obiettivi
Gestione delle prestazioni
Gestione di feedback negativi
Riconoscimento meriti dei dipendenti
Sondaggi sul coinvolgimento dei dipendenti
Analisi dati
Analisi delle sensazioni
Analisi di testo
Analisi predittiva
Dashboard
Gestione dei sondaggi
Gestione delle conoscenze
Gestione di feedback negativi
Raccolta dati multi-canale
Segmentazione della clientela

Recensioni su SoGoSurvey Enterprise

Stai visualizzando 5 di 630 recensioni

Nel complesso
4,7/5
Facilità d'uso
4,6/5
Servizio clienti
4,7/5
Caratteristiche
4,6/5
Rapporto qualità-prezzo
4,5/5
Kathryn H.
Registered Nurse
Ospedali e sistemi sanitari, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    Nessuna recensione
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 7/12/2018

"I use SoGoSurvey to create online forms and it gets the job done beautifully!"

Commenti: I work for a non-profit and I use SoGoSurvey to create online forms for volunteers to fill out and give me more information about them. I researched so many forms companies and didn't like how tedious the forms were to fill out online, or the price they were charging. (Most charge a monthly rate, and the volume of forms I will use each month didn't justify the cost.) With SoGoSurvey, filling the forms is simple and someone on a mobile device can do it as easily as someone sitting at a computer. The forms generated are clean, easy to read and allow some flexibility if you want to change up the design. I created a form using SoGoSurvey for my volunteers to give me basic info; then I created another form that volunteers can provide me with more background info and leave answers to open-ended questions. Finally, I have a reference form that I can email references. SoGoSurvey has made my job easier without sacrificing the quality/look of my forms. Best of all, it is free! If you are looking for a good forms software, give SoGoSurvey a try!

Vantaggi: This software doesn't have to be limited to creating feedback surveys. I actually use it to create online forms for my non-profit. I have a lot of volunteers who want to come and I needed a way to create easy-to-use forms for them to fill out and give me the info I need from them.
I started out using the "free" package and even under a pre-designed form, the software will allow you to go in and make changes to better reflect your needs. Just make sure you don't exceed the number of questions on the form or it will ask you to upgrade to a paid package.
Because I work for a non-profit, once I was able to prove that I am indeed non-profit and advertised for SoGoSurvey on my website, they actually allow me to use the next level paid plan for free!
I am very happy with SoGoSurvey and plan to continue using the software.
Another awesome feature is that our volunteers can be English/Spanish speaking and SoGoSurvey has the option of choosing the language for the survey at the click of a button. This is such a key feature and I love it. (you will have to be able to speak the language you create the forms in, SoGoSurvey doesn't actually translate the content for you.)

Inconvenienti: I think navigating the actual site takes some getting used to. Once you are in a form, keep in mind that you will only see the form "on top" of the pile. What this means is there is a number counter, and you must click the drop-down arrow to see the other numbers of other surveys in order to review your responses. I think this could be improved, I would especially like to see the name of the person who filled out the survey used as an indicator in the "pile" of responses, rather than just a number. Also, when I print survey results it can take up to 6 pages with a narrow column of data, rather than 3 pages where the data takes up the entire page. It would be nice if this could be adjusted.

  • Fonte della recensione 
  • Data della recensione: 7/12/2018
Cindy H.
Volunteer Coordinator
Arti dello spettacolo, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 26/12/2019

"User Friendly Software and Responsive Company"

Commenti: SoGoSurvey has exceptional customer service!!! This is the biggest reason I would choose to use SoGoSurvey. I LOVE the ease of building surveys, saving questions to use later, copying surveys to use again with minor edits, testing surveys, and looking at survey results. With the free non-profit upgrade we are able to get all the survey results we need to help our organization improve and meet the needs of our community. Downloading survey results is easy and the format of the results makes it easy to evaluate our results. Having used this survey company for a little more than a year, currently I have no reason to look for another survey company to use.

Vantaggi: Being able to save questions in a question bank, copy surveys to re-use after editing, and reviewing the survey before sending are wonderful features. I can send test surveys to others for review as well. Free upgrade for non-profit does increases our survey limit so we don't worry about losing survey results because we reached our limit. Customer service is the best with responses almost the minute you ask for help!!! This is huge for me! I hate waiting day(s) to get answers to solve problems I may encounter. I haven't had very many problems with SoGoSurvey, so I don't contact them often, but the few times I have, they have always responded promptly. We can download all the results we need, no need to print it all up in order to share with members of our organization.

Inconvenienti: Getting a QR code was not as intuitive as SurveyMonkey, but their customer service easily bypassed this problem. The benefits of SoGoSurvey heavily outweigh the few things I liked slightly better about SurveyMonkey. The first year we applied for the free upgrade we needed to provide a review of their product. Because we had not used them before this was a problem, but the company was willing to work with us on this so that we could provide an honest review.

Risposta del fornitore

da SoGoSurvey Enterprise il giorno 2/1/2020

Cindy, thank you for such a thorough review! We are so happy to support non-profits like yours.

I have passed along your accolades to our support team. I know they will be very appreciative! :)

  • Fonte della recensione 
  • Data della recensione: 26/12/2019
Craig S.
I.T. Lead
Gestione di organizzazioni non profit, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    Nessuna recensione
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 23/6/2020

"SoGoSurvey does the job for us"

Commenti: We have been using SoGoSurvey for a number of years now for our small charity and find it an invaluable tool for collating feedback from our course attendees. The range of features available within SoGoSurvey allows us to easily collect relevant information in an informative way. SoGoSurvey truly is an example of well delivered feedback and questionnaire device suitable for modern working environments. Its ease of use when creating surveys is comfortable to even novice users and for the more experienced among us, complex multi-level feedback forms are a doddle. And the end user experience is just as fluid; questions are clear – presented in a variety of available skins, themes and colour formats, question types are easy and straight forward to understand – multiple choice, multi-answer, true/false and many more! SoGoSurveys ability to deliver your questionnaire in a variety of formats is quite impressive and modern and certainly something we at BASICS are looking into utilising more. We currently provide our participants with a direct hyperlink to our various forms and questionnaires however embedding these forms is something that really excited us! All in all SoGoSurvey is a vast, fleshed out and very efficient survey system that we highly recommend to any business.

Vantaggi: Full range of questionnaire features and question types.
Multiple methods of creating and sharing reports.
How quickly support reply to requests.

Inconvenienti: When first looking at creating a survey or report it's not instantly obvious how to use things but once you dig into it all the features we need are there.

Risposta del fornitore

da SoGoSurvey Enterprise il giorno 3/7/2020

Wow -- this rave review has made our day!

Thank you for taking the time to detail so many of the SoGoSurvey platform features you have utilized. We love how knowledgeable of a customer you are, particularly around survey creation!

Thank you for your time!

  • Fonte della recensione 
  • Data della recensione: 23/6/2020
Utente Verificato
IT Professor
Servizi di informazione, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    3/5
  • Facilità d'uso
    3/5
  • Caratteristiche e funzionalità
    3/5
  • Assistenza clienti
    4/5
  • Rapporto qualità-prezzo
    1/5
  • Consigliato
    5/10
  • Fonte della recensione 
  • Data della recensione: 30/1/2019

"Online survey tool that relies on most other competitors for it's product features"

Commenti: Good for use, heavy on pockets!

Vantaggi: Customer support is the main thing that I can talk about this survey software.
There are a bunch of people who constantly reply to our queries and issues, and get them fixed at high priorities when required.
The overall user interface is decent, although, it cannot be compared to the other brands.
It provides a wide variety of functionalities and tools and thus seems really great as and overall application. (All under one roof).
However, this sometimes looks densely populated when you are looking for one specific function and you have a lot of ways to do the same thing.
Creating and distributing surveys is the most basic part, but the reporting features makes the application really stand out!

Inconvenienti: It copies a lot of other survey tools and tries to replicate their premium functionalities.
The product management team seems to be pretty ordinary with their thinking and cannot go out of the box to widen the scopes of this application.
The tools are way too expensive and no comments on how their overall performance or scalability measures are!

  • Fonte della recensione 
  • Data della recensione: 30/1/2019
Utente Verificato
Student
Istruzione superiore, Lavoratore autonomo
Ha utilizzato il software per: Prova gratuita
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    9/10
  • Fonte della recensione 
  • Data della recensione: 17/4/2020

"Friendly user"

Commenti: On my way to create a survey. I am suggested by my senior about SoGoSurvey. Great experience with SoGoSurvey and having some assists from SoGoSurvey chat. It's really friendly user. Thanks for making my life easier with SoGoSurvey 👍👍👍

Vantaggi: - Quick respond from SoGoSurvey chat
- Structured and well-organized software
- Easy to use with the guide of Tooltips and samples
- Friendly survey tools with nice graphic design

Inconvenienti: So far so good. Still on my way to explore the beauty of SoGoSurvey

Risposta del fornitore

da SoGoSurvey Enterprise il giorno 24/4/2020

We're always happy to help! Enjoy your continued exploration of the platform. :)

  • Fonte della recensione 
  • Data della recensione: 17/4/2020