--- description: Scopri le funzionalità di Custify, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software di customer satisfaction](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.it/software/190125/custify Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/190125/custify?page=2) > Custify è progettato per le aziende SaaS B2B e consente loro di ridurre il tasso di abbandono e aumentare il valore del ciclo di vita dei clienti. > > Conclusione: valutazione di **4.9/5** stelle assegnate da 135 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Custify? Aziende SaaS B2B ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.9/5** | 135 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 5.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.9/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Custify - **Area geografica**: Bucurest, Romania - **Anno di fondazione**: 2017 ## Contesto commerciale - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - Analisi delle sensazioni - Analisi delle tendenze - Analisi visiva - Coinvolgimento dei clienti - Comunicazione multi-canale - Creazione di report/analisi - Gestione conti - Gestione dei dati dei clienti - Gestione dei feedback - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della posta elettronica - Gestione delle attività - Gestione delle entrate - Gestione delle perdite di clienti - Inserimento aziendale - Mappatura del percorso del cliente - Modelli personalizzabili - Moduli personalizzabili - Monitoraggio del coinvolgimento - Monitoraggio delle attività - Monitoraggio/analisi dell'uso - NPS dei clienti - Notifiche account - Parametri prestazionali - Quadro della attività - Segmentazione della clientela - Strumenti collaborativi - Struttura sondaggio CSAT - Struttura sondaggio NPS - Valutazione delle condizioni di salute - Workflow Automation ## Integrazioni (22 in totale) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... e altre 7 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) ## Categorie correlate - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software per il successo del cliente](https://www.capterra.it/directory/30961/customer-success/software) - [Software per customer retention](https://www.capterra.it/directory/34255/customer-retention/software) ## Alternative 1. [Customerscore.io](https://www.capterra.it/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Skalin](https://www.capterra.it/software/1018511/skalin) — 4.9/5 (55 reviews) 5. [monday CRM](https://www.capterra.it/software/1024614/monday-crm) — 4.7/5 (466 reviews) ## Recensioni ### "Clean, quick to deploy, good value for a mid-sized CS team" — 5.0/5 > **Juan Manuel** | *10 agosto 2026* | Salute, benessere e fitness | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Health scoring gives us one view of every account, which replaced our spreadsheet tracking. Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. > > **Inconvenienti**: Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. > > Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. ----- ### "Great platform" — 5.0/5 > **Veronica** | *28 luglio 2026* | Industria farmaceutica | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. > > **Inconvenienti**: There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. > > Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 giugno 2023* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: NPS collection feature. Customer Support. > > **Inconvenienti**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *7 agosto 2026* | Industria farmaceutica | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **Inconvenienti**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Great tool to avoid problems in the day to day" — 5.0/5 > **Franco** | *10 agosto 2026* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It has helped us avoid problems with clients thanks to the data we could gather beforehand using Custify. > > **Inconvenienti**: Nothing really remarkable difficulty-wise. Perhaps the learning curve at first but it's really intuitive after a couple of uses. > > We were asked to use it and before we noticed it had really made a impact in how we tackled work and cases. ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/190125/custify?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/190125/custify) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati