--- description: Scopri le funzionalità di QAlert, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: QAlert - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione dei lavori pubblici](/directory/10042/public-works/software) > [QAlert](/software/191313/qalert) # QAlert Canonical: https://www.capterra.it/software/191313/qalert Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/191313/qalert?page=2) > Suite di soluzioni software CRM/311 basata sul cloud, completa di app per web, app mobile, flusso di lavoro interno, knowledge base e solida funzionalità di creazione di report. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 6 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza QAlert? QAlert viene utilizzato negli uffici governativi locali e di contea e nei call center 311 per gestire, monitorare e risolvere le richieste dei cittadini non urgenti, gli ordini di lavoro e i reclami comuni. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 6 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 5.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 3.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: QScend Technologies - **Area geografica**: Waterbury, USA - **Anno di fondazione**: 1998 ## Contesto commerciale - **Prezzo di partenza**: 10.800,00 USD - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese, spagnolo - **Paesi disponibili**: Canada, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Avvisi/Notifiche - Branding personalizzabile - Dashboard - Gestione dei feedback - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della knowledge base - Gestione delle attività - Gestione delle mansioni - Gestione delle richieste di servizio - Gestione di incidenti - Portale self-service - Prioritizzazione - Rilevamento di problemi - Verifica dei problemi ## Integrazioni (4 in totale) - Citizenserve - Trimble Cityworks - VUEWorks - eFeedback Manager for Public Agencies ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Software per la gestione dei lavori pubblici](https://www.capterra.it/directory/10042/public-works/software) ## Categorie correlate - [Software per la gestione dei lavori pubblici](https://www.capterra.it/directory/10042/public-works/software) - [Software di service desk](https://www.capterra.it/directory/31027/service-desk/software) - [Software per la gestione dei reclami](https://www.capterra.it/directory/30674/complaint-management/software) - [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) ## Alternative 1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [JIRA Service Management](https://www.capterra.it/software/138769/jira-service-management) — 4.5/5 (763 reviews) ## Recensioni ### "QAlert for the City of Aspen" — 5.0/5 > **Rebecca** | *3 ottobre 2019* | Amministrazione pubblica | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email. > > **Inconvenienti**: The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time. > > We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well. ----- ### "QAlert Review" — 4.0/5 > **Tatyana** | *3 ottobre 2019* | Relazioni pubbliche e comunicazioni | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort. > > **Inconvenienti**: What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group. ----- ### "Review" — 4.0/5 > **Hannah** | *11 ottobre 2019* | Amministrazione pubblica | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Easy to make changes to request types and routes and great customer service. > > **Inconvenienti**: Reporting Features need to be more robust ----- ### "Quick Implementation" — 4.0/5 > **Wendy** | *18 ottobre 2019* | Amministrazione pubblica | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work. > > **Inconvenienti**: You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs. > > Great value\! It has allowed us to expand our services and number of responders without additional costs. ----- ### "Amazing Government CRM Software" — 5.0/5 > **Paul** | *5 ottobre 2019* | Amministrazione pubblica | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Ease of use, EXCELLENT customer support. Training Department. > > **Inconvenienti**: There is really nothing that comes to mind as a con. > > As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/191313/qalert?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/191313/qalert) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Dati strutturati