--- description: Scopri le funzionalità di Refiner, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refiner - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la Customer Experience](/directory/30671/customer-experience/software) > [Refiner](/software/192855/refiner) # Refiner Canonical: https://www.capterra.it/software/192855/refiner Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/192855/refiner?page=2) > Refiner è uno strumento di sondaggio per i clienti creato per la crescita dei siti SaaS, e-commerce e con iscrizioni. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 8 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Refiner? Refiner è uno strumento di feedback degli utenti e di sondaggio creato appositamente per le aziende SaaS B2B basate sui dati. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 8 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 5.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Refiner - **Area geografica**: Paris, Francia - **Anno di fondazione**: 2019 ## Contesto commerciale - **Prezzo di partenza**: 99,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: francese, inglese, italiano, portoghese, spagnolo, tedesco - **Paesi disponibili**: Andorra, Argentina, Australia, Austria, Belgio, Bosnia ed Erzegovina, Brasile, Bulgaria, Canada, Cechia, Cipro, Colombia, Croazia, Danimarca, Filippine, Finlandia, Francia, Germania, Gibilterra, Grecia e altri 28 ## Funzionalità - Analisi delle tendenze - Analisi visiva - Creazione di report/analisi - Dashboard - Distribuzione multi-canale - Domande discriminanti - Domande personalizzabili - Feedback anonimi - Gestione dei feedback - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione di feedback negativi - Importazione/Esportazione di dati - Libreria di domande - Logica di esclusione - Modelli personalizzabili - Moduli personalizzabili - Monitoraggio del coinvolgimento - Monitoraggio lamentele - Personalizzazione di URL - Segmentazione - Segmentazione della clientela - Sondaggi e feedback - Sondaggio tramite cellulare - Struttura sondaggio CES - Struttura sondaggio CSAT - Struttura sondaggio NPS - Third-Party Integrations - Visualizzazione di dati ## Integrazioni (23 in totale) - ActiveCampaign - Airtable - Amplitude - Calendly - Close - Customer.io - Dovetail - Drip - Gmail - Google Sheets - Heap - HubSpot CRM - Mailchimp - Make - Mixpanel ... e altre 8 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Chat ## Categoria - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) ## Categorie correlate - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software per NPS](https://www.capterra.it/directory/32075/nps/software) ## Alternative 1. [SurveyMonkey](https://www.capterra.it/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 2. [Trustpilot](https://www.capterra.it/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [Jotform](https://www.capterra.it/software/158456/jotform-4-0) — 4.7/5 (2845 reviews) 4. [Survicate](https://www.capterra.it/software/132914/survicate) — 4.6/5 (99 reviews) 5. [Typeform](https://www.capterra.it/software/137289/typeform) — 4.7/5 (952 reviews) ## Recensioni ### "Super flexible feedback tool for a wide range of uses" — 5.0/5 > **Jonny** | *7 luglio 2020* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then. > > **Inconvenienti**: There is no option to send surveys by email yet. According to their support this will be added though in the future. > > The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers. ----- ### "Easy-to-use & right-to-the-point tool" — 5.0/5 > **Vitoldas** | *13 novembre 2022* | Ingegneria civile | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible. > > **Inconvenienti**: We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far. > > Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding. ----- ### "Could be vastly more improved by tackling little things" — 3.0/5 > **Kevin** | *18 marzo 2026* | Proprietà immobiliari | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: It's straight to the point, immediate preview, some flexibility in terms of implementation (with email, dedicated page and more). > > **Inconvenienti**: I would've wanted to just copy paste a well done questionnaire (.doc, .xls or even a Google Doc link and Refiner to leverage AI to generate a draft. Copy pasting question, explanation text, etc is cumbersome Translating one text at a time is also the worst at the moment. Generally speaking: lack: 1. flexibility in regards of matrixes 2. lacks numeric fields 3. doesn't connect to slack. Editing questionnaire could be easier:. I worked on a long one 50+ question and there's no way to search for a specific question, no question number i.e. Q1, Q2. UX wise: it's not evident that question can be dragged and dropped. Revealing one should close the other (or be a customisable setting). Accessibility in editing, preview and/or deliverable could be improve > > cumbersome as the devil is in the details as described above. I do wonder why you haven't used Refiner for this survey. ----- ### "A must-have feedback tool for indie developers" — 5.0/5 > **Yusuf** | *14 novembre 2025* | Sviluppo di programmi | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question. > > **Inconvenienti**: It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better. > > My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback. ----- ### "Amazing to use" — 5.0/5 > **Noy** | *7 agosto 2025* | Industria edilizia | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Very value for the money The most I lied about Refiner is very easy to use And the reviews feedbacks was great > > **Inconvenienti**: The least I liked about Refiner is the customer support section a little bit slow but beside that everything was great ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/192855/refiner?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/192855/refiner) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati