The Survey System

by Creative Research Systems

4.5 / 5 16 reviews
The Survey System

Who Uses This Software?

People who conduct market research, customer satisfaction, public opinion, employee attitude and any other kinds of surveys.

Average Ratings

16 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Installed - Windows
    Mobile - Android Native
  • Training In Person
    Live Online
  • Support Business Hours

Vendor Details

  • Creative Research Systems
  • Founded 1982

About The Survey System

Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. The Survey System is the most complete software available for all types of survey research. Includes advanced logic and comprehensive reporting and analysis. The Survey System has been refined and expanded in response to client comments and requests since 1983.

The Survey System Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management
  • Data Analysis Tools
  • Email Distribution
  • Feedback Collection
  • Live Results Tracking
  • Multiple Question Types
  • Online Polling
  • Phone Polling
  • Presentation Tools
  • Q & A
  • SMS Polling
  • Skip Logic
  • Supports Audio / Images / Video
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

The Survey System Most Helpful Reviews

Ideal for professional market researchers

Translate with Google Reviewed on 8/6/2017
Craig K.
Research, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: 1. Survey package for professional marketing researchers. Goes well beyond mass-market packages like SurveyMonkey.
2. Can use for online as well as telephonic / face to face.
2. Well thought out. Subtle details others miss.
3. Value-for-money.
4. Stable, they don't make unnecessary changes on a whim leaving you in trouble in the middle of a research project.
5. Can make changes on the desktop instead of the cloud making it faster.

Pros: I've used 'The Survey System' for 7 years, and have found it one of the best value for money options for professional marketing researchers. While mass-market packages like SurveyMonkey claim to have 'professional' or 'academic' options, they are far from it.
Advantages include:
1. Well thought out; subtle details other newer companies seem to miss.
2. You setup questionnaires & analyse offline, unlike cloud-based competitors. Cloud-based apps are slower to work with, and many of your assets (e.g. web templates, grid files, response options) sit on their server.
3. They actually know what 'respondent weighting' is. It still amazes me that many software providers (SurveyMonkey amongst them) don't know what you are talking about when you ask if they have 'respondent weighting'; or worse they confuse it with value weights.
4. Perpetual licensing makes it very economical. The only ongoing cost is paying for a server from a hosting company.
5. Banner tables.
6. Advanced question types.
7. You can see 'under the hood'. Data files, question files, grid files, images, web pages etc. are all stored in your project folder and can be renamed and uploaded as needed. This offers advantages such as being able to keep a survey version, and a reporting version of a questionnaire.

Cons: 1. Graphs are a bit limited compared to Excel.
2. All the modules together are quite pricey, especially given the dollar exchange rate.
3. They prefer you purchase via intermediaries in countries outside of the US.
4. If you buy late in the life-cycle of a version, support will be terminated early, and you will either need to upgrade or pay for support.

Gets the Job Done!

Translate with Google Reviewed on 10/18/2018
Elizabeth M.
Lead Statistician & Data Systems Manager
Market Research, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are using Survey System v12.0 for online surveys and Creative Research System hosts them. It is easy to manipulate and send/retrieve data in a spreadsheet format. We use SS v10.5 and v12.0 for data entry and cross tabulation purposes. The BEST thing: Our rep at Customer Support! The entire Creative Research System team is INCREDIBLY responsive and easy to understand. He explains things very well, and will fix any small issues I might find VERY quickly with the excellent developers. This is customer support that is very hard to find these days - direct email and direct line and response within an hour.

Pros: Easy to produce cross tabs with banners, VERY fast with large data sets. Also, easy and fast to export/import to/from .xls (.csv, .txt, etc.). Data entry is easy and fast.

Cons: We do not use for regression, cluster, etc. - it is limited on higher level analyses. However, due to its speed, it is very easy to export the dataset into SPSS (STATA, R, etc.) and do the analyses then load back into Survey System to produce cross tabs from the additional variables created.

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