--- description: Scopri le funzionalità di Froged, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Froged - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [Froged](/software/196490/froged) # Froged Canonical: https://www.capterra.it/software/196490/froged Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/196490/froged?page=2) > Migliora il successo dei clienti e l'assistenza clienti e sostienili per l'intero ciclo di vita su un'unica piattaforma. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 56 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Froged? FROGED è un modo semplice per migliorare i processi di onboarding, fidelizzazione e supporto. Progettato per coinvolgere gli utenti in una piattaforma di facile utilizzo per il successo dei clienti, il marketing e i reparti prodotti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 56 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Froged Technologies - **Anno di fondazione**: 2019 ## Contesto commerciale - **Prezzo di partenza**: 39,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000 - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Chromebook (desktop), Android (mobile) - **Lingue supportate**: basco, inglese, portoghese europeo, spagnolo - **Paesi disponibili**: Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize, Benin e altri 206 ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Assistenza clienti - Automazione dei processi e dei flussi di lavoro - Autoresponders - Branding personalizzabile - CRM - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Coinvolgimento dei clienti - Creazione di report/analisi - Cronologia clienti - Database clienti - Gestione conti - Gestione dei contenuti - Gestione dei feedback - Gestione dei modelli - Gestione dei sondaggi - Gestione del flusso di lavoro - Gestione dell'esperienza del cliente - Gestione della knowledge base - Gestione della posta elettronica - Gestione delle code - Gestione delle comunicazioni - Gestione delle conoscenze - Gestione di feedback negativi - Inserimento aziendale - Instradamento automatico - Live Chat - Macro/Modelli di risposte - Modelli personalizzabili - Moduli personalizzabili - Modulo offline - Monitoraggio del coinvolgimento - Monitoraggio delle attività - Monitoraggio lamentele - Monitoraggio/analisi dell'uso - Portale self-service - Quadro della attività - Raccolta dati multi-canale - Rendicontazione e analisi statistiche - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Struttura sondaggio NPS - Third-Party Integrations - Tracciamento delle interazioni - Trasferimento/Instradamento ... e altre 6 funzionalità ## Integrazioni (6 in totale) - Google Chrome - Google Meet - Slack - Twilio - WhatsApp - Zapier ## Opzioni di supporto - Email/Help desk - Knowledge Base - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software per il successo del cliente](https://www.capterra.it/directory/30961/customer-success/software) - [Software per chatbot](https://www.capterra.it/directory/32448/chatbot/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [Intercom](https://www.capterra.it/software/134347/intercom) — 4.5/5 (1132 reviews) 3. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Zoho Desk](https://www.capterra.it/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Recensioni ### "Great for tracking and understanding users, leads and website visitors" — 5.0/5 > **Roberto** | *15 marzo 2020* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want. > > **Inconvenienti**: Native mobile app is not yet where it needs to be, but they are working on a new version. > > I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful. ----- ### "Like Intercom, but better" — 5.0/5 > **Ismael** | *15 marzo 2021* | Articoli sportivi | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers. > > **Inconvenienti**: It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces. ----- ### "Excellent Customer Service to cover a not so mature product" — 3.0/5 > **Ignacio** | *20 febbraio 2023* | Internet | Tasso di raccomandazione: 4.0/10 > > **Vantaggi**: The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too\! > > **Inconvenienti**: The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users. > > I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool. ----- ### "Software to support my clients thats I can’t do without" — 5.0/5 > **Roger** | *9 marzo 2021* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up. > > **Inconvenienti**: I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to. > > Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this. ----- ### "Froged is a great tool for user conversion and upsells" — 4.0/5 > **Max** | *15 maggio 2020* | Design | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user. > > **Inconvenienti**: There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point. > > Great support. Company in Europe\! Dedicated team and most important AWESOME and easy-to-use product. ----- Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/196490/froged?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/196490/froged) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati