--- description: Scopri le funzionalità di CM.com Communications Platform, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CM.com Communications Platform - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Piattaforme per SMS marketing](/directory/30842/sms-marketing/software) > [CM.com Communications Platform](/software/196877/cm-com) # CM.com Communications Platform Canonical: https://www.capterra.it/software/196877/cm-com Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/196877/cm-com?page=2) > Raggiungi i tuoi clienti sui canali di messaggistica più popolari, con SMS e chiamate usando la piattaforma di comunicazione di CM.com. > > Conclusione: valutazione di **4.9/5** stelle assegnate da 7 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza CM.com Communications Platform? Aziende di qualunque dimensione e verticale che desiderano comunicare con i propri clienti sui loro canali preferiti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.9/5** | 7 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 5.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: CM.com - **Area geografica**: Los Angeles, Paesi Bassi - **Anno di fondazione**: 1998 ## Contesto commerciale - **Prezzo di partenza**: 0,01 € - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: cinese, cinese tradizionale, francese, giapponese, inglese, italiano, olandese, portoghese brasiliano, spagnolo, tedesco, turco - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 208 ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Analisi dati della campagna - Chat/Messaggistica - Collaborazione multi-utente - Comunicazione multi-canale - Creazione di report/analisi - Distribuzione di potenziali clienti - Gestione contatti - Gestione della campagna - Gestione di call center - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Invio di SMS di massa - Lead Qualification - Messaggistica bidirezionale - Messaggistica programmata - Messaggistica via SMS - Monitoraggio del coinvolgimento - Monitoraggio delle chiamate - Monitoraggio delle chiamate - Notifiche push - Passaggio di consegne da chatbot ad agente - Personalizzazione - Personalizzazione dei messaggi - Pianificazione della campagna - Profili dei clienti - Programmazione della campagna - Registrazione delle chiamate - Rendicontazione e analisi statistiche - Risposte automatizzate - SMS Marketing - Segmentazione del pubblico di riferimento - Segmentazione della clientela - Smistamento automatico delle chiamate - Third-Party Integrations - Tracciamento delle interazioni - Trasferimento delle chiamate - Trunking SIP - VoIP ## Integrazioni (17 in totale) - APIANT - Adobe Campaign - Adobe Commerce - Coosto - Drupal Commerce - Giosg - Mendix - Mysolution - OpenCart - OutSystems - Salesforce Platform - Selligent - Shopify - Watermelon - WooCommerce ... e altre 2 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Piattaforme per SMS marketing](https://www.capterra.it/directory/30842/sms-marketing/software) ## Categorie correlate - [Piattaforme per SMS marketing](https://www.capterra.it/directory/30842/sms-marketing/software) - [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software) - [Software per comunicazione unificata](https://www.capterra.it/directory/31035/unified-communications/software) - [Software per gestire la comunicazione in cloud](https://www.capterra.it/directory/31362/cloud-communication-platform/software) - [Software per marketing conversazionale](https://www.capterra.it/directory/31562/conversational-marketing-platform/software) ## Alternative 1. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (991 reviews) 2. [JustCall](https://www.capterra.it/software/157853/justcall) — 4.1/5 (224 reviews) 3. [Sinch Engage](https://www.capterra.it/software/187336/sinch-engage) — 4.4/5 (44 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1783 reviews) 5. [Squaretalk](https://www.capterra.it/software/219046/squaretalk-matrix) — 4.9/5 (102 reviews) ## Recensioni ### "M\&A Firm Reviews e-Signature and SMS Products" — 5.0/5 > **Mac** | *8 aprile 2020* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Intuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately. From start to finish, it took me less than 30 mins to use. The process of using the apps were highly enjoyable and I can see value and ROI in using this versus our current process already. > > **Inconvenienti**: The only challenge I encountered was the ability to edit the e-signature documents within the CM.com Sign interface. This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase. Otherwise, this is a highly efficient product. Additionally, it wasn't 100% straightforward that I had to add the addressbook app in order to upload a list of my contacts that I wanted to send my campaign to. It would make more sense if the addressbook was linked somewhere in the initial intro guide so that users knew how to send bulk messages without manually entering individual contact information. > > Signing up and getting started with CM.com platform was super easy. I was recommended it by a work friend so I decided to try it out. It was super easy to create an account and add both the sign and campaign apps to my portfolio. I started with the sign app as this could have the most functionality with what I do. It was intuitive and easy to figure out how to upload a document and send that document with fields. It had everything I would look for - e-signatures, ability to cc', add text and dates, etc.. ----- ### "Sicuramente utile a livello di marketing aziendale" — 4.0/5 > **Francesco** | *10 gennaio 2024* | Dispositivi medici | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Il fatto che si integrassero i piu' importanti social di messaggistica > > **Inconvenienti**: Il prezzo e' alto in rapporto alla qualita' del servizio offerto. > > Buona esperienza che sicuramente continuero' dopo il periodo di provo ----- ### "Prime Meridian Direct Photos made simple" — 5.0/5 > **David** | *23 aprile 2020* | Assicurazioni | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: It was a very smooth integration that allowed us to get our WhatsApp message directly into our system. This allowed us to make use of many of the other developments we had done on our side. It was extremely simple but effective. This change had a huge impact on our turnaround times going from days to minutes. It also made a massive contribution to improving our overall client's experience. > > **Inconvenienti**: I don't think there are cons at this stage. I would just say that there is a lot more that we can explore and improve on. The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business. > > Overall it has been a great experience. CM.com and \[SENSITIVE CONTENT HIDDEN\], in particular, helped give us all the information we needed to make an informed decision. I would say \[SENSITIVE CONTENT HIDDEN\] support is what swayed us to join CM.com opposed to Clickatell. We look forward to a long and mutually beneficial relationship in the future. ----- ### "CM.com makes it possible to maintain effective customer engagement" — 5.0/5 > **Michelle** | *18 maggio 2022* | Salute, benessere e fitness | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: CM.com has various features that make it quite easy to increase the efficiency of our engagement with our cutomer base. > > **Inconvenienti**: CM.com needs to extend their country coverage with supporting marketing to other destinations. ----- ### "One Step Closer to Valued Client Engagements" — 5.0/5 > **Marsalin** | *29 aprile 2020* | Assicurazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The software is extremely user friendly, which is critical for new users and for the context of these applications. We were most intrigued by the reporting capability and the function of drilling down. The entire integration process was seamless even without the world-class support given by the team > > **Inconvenienti**: One of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software. > > Our experience with the CM team was impeccable. We worked together more after-hours than during business hours in an effort to accommodate us and our requirements. They are super professional and yet so easy to connect and communicate with. They made themselves available to us, kept us appraised, and did a stellar job with everything they touched. They have provided a reliable service and enabled us to get our solution implemented. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/196877/cm-com?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/196877/cm-com) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | tr | | ----- ## Dati strutturati