--- description: Scopri le funzionalità di ProProfs Knowledge Base, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Knowledge Base - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione delle conoscenze](/directory/30094/knowledge-management/software) > [ProProfs Knowledge Base](/software/200137/proprofs-knowledge-base) # ProProfs Knowledge Base Canonical: https://www.capterra.it/software/200137/proprofs-knowledge-base Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/200137/proprofs-knowledge-base?page=2) > Il software ProProfs Knowledge Base è ideale per la creazione di knowledge base, domande frequenti, siti di assistenza, documentazione, manuali per l'utente e altro ancora. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 29 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza ProProfs Knowledge Base? Il software ProProfs Knowledge Base è progettato per piccole, medie e grandi imprese che operano in diversi settori. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 29 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: ProProfs - **Anno di fondazione**: 2008 ## Contesto commerciale - **Prezzo di partenza**: 79,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Lingue supportate**: arabo, ceco, cinese, cinese tradizionale, coreano, danese, ebraico, finlandese, francese, giapponese, indonesiano, inglese, irlandese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese - **Paesi disponibili**: Australia, Brasile, Canada, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - Analisi di testo - Branding personalizzabile - Catalog Management - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Dashboard - Discussions/Forums - Editor di testo RTF - Gestione SEO - Gestione dei contenuti - Gestione dei feedback - Gestione dei sondaggi - Gestione della documentazione - Gestione della knowledge base - Gestione delle conoscenze - Gestione delle credenziali - Gestione delle risorse IT - Gestione di feedback negativi - Gestione utenti - Mappatura delle relazioni - Modelli - Modelli personalizzabili - Modifica del testo - Monitoraggio delle risorse IT - Portale self-service - Raccolta dati multi-canale - Rendicontazione e analisi statistiche - Ricerca del testo completo - Ricerca/Filtro - Sistema plurilingue - Sondaggi e feedback - Strumenti collaborativi - Struttura sondaggio NPS - Third-Party Integrations - Tracking delle modifiche - Trascinamento della selezione (Drag & Drop) - Visualizzazione di dati - Workflow Automation ## Integrazioni (14 in totale) - Disqus - Freshdesk - Google Analytics 360 - Jira - LiveChat - Lucidchart - Microsoft Azure - Olark - ProProfs Chat - Salesforce Starter - Slack - Tidio - Wufoo - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) ## Categorie correlate - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) - [Software per documentazione IT](https://www.capterra.it/directory/33755/it-documentation/software) ## Alternative 1. [Document360](https://www.capterra.it/software/177031/document360) — 4.7/5 (292 reviews) 2. [Confluence](https://www.capterra.it/software/136446/confluence) — 4.5/5 (3715 reviews) 3. [Microsoft SharePoint](https://www.capterra.it/software/1167/sharepoint) — 4.4/5 (5460 reviews) 4. [Notion](https://www.capterra.it/software/186596/notion) — 4.7/5 (2805 reviews) 5. [Connecteam](https://www.capterra.it/software/153140/connecteam) — 4.6/5 (5308 reviews) ## Recensioni ### "The AI ended up being more useful than we expected" — 5.0/5 > **Ahsanul** | *8 agosto 2026* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: When we write fresh documentation, we always use AI writer to help us with the first draft. AI search it too has us a markable impact. you trained on natural human questions and not scrolling through multiple article to find their answer … Another feature we have used a bit more is Ai guide creator. Creates a screenshot guide from a screen recording,,, which takes way less time than writing each step manually. We also appreciate the fact that the reports highlight failed searches and content voids. /// It makes the decision of what to update next rather than a guessing process. > > **Inconvenienti**: It would be nice to have more customization features available in the editor, but overall it has been easy to use. > > We acquired ProProfs because we needed a very simple knowledge base. We used it for some time and the AI soon realized to be one of our most convenient features. ----- ### "Very Flexible Knowledgebase Software for Managing Multiple Sites" — 5.0/5 > **Utente Verificato** | *9 gennaio 2020* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate > > **Inconvenienti**: Workflow approvals could use improvement. Tooltips, lightboxes \& pop-ups require involvement from our development team. ----- ### "ProProfs needs to add features to their software to keep up with Thinkific" — 2.0/5 > **Valerie** | *22 agosto 2021* | Servizi legali | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features. > > **Inconvenienti**: I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled. > > The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed. ----- ### "Accessible and Secure Knowledge Base" — 5.0/5 > **Uttam Kumar** | *23 agosto 2023* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security. > > **Inconvenienti**: I have nothing to dislike but would appreciate even simpler context-sensitive help. > > I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards. ----- ### "Ideal for Customer Support Process" — 5.0/5 > **Utente Verificato** | *11 giugno 2021* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process. > > **Inconvenienti**: Frankly, we will have to use the tool for some more time to identify any possible faults in it. > > ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/200137/proprofs-knowledge-base?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/200137/proprofs-knowledge-base) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati