--- description: Scopri le funzionalità di HaloITSM, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HaloITSM - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione degli asset IT](/directory/30077/it-asset-management/software) > [HaloITSM](/software/200140/haloitsm) # HaloITSM Canonical: https://www.capterra.it/software/200140/haloitsm Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/200140/haloitsm?page=2) > HaloITSM riunisce tutto il necessario per il supporto IT in un'unica soluzione centralizzata. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 43 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza HaloITSM? Ideale per aziende di tutte le dimensioni e di qualsiasi settore alla ricerca di una soluzione di service desk intuitiva e allineata a ITIL. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 43 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Halo Service Solutions - **Anno di fondazione**: 1994 ## Contesto commerciale - **Prezzo di partenza**: 45,00 £ - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Chromebook (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, cinese tradizionale, danese, estone, francese, inglese, italiano, olandese, polacco, portoghese, spagnolo, tedesco - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 208 ## Funzionalità - API - Alerts/Escalation - Analisi dati - Asset Lifecycle Management - Assistenza clienti - Avvisi/Notifiche - Barcode/Ticket Scanning - Comunicazione multi-canale - Creazione di report/analisi - Database clienti - Database per la gestione della configurazione (CMDB) - Gestione degli audit - Gestione dei biglietti - Gestione dei fornitori - Gestione dei problemi - Gestione del flusso di lavoro - Gestione del rilascio - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'inventario - Gestione della configurazione - Gestione della conformità - Gestione della knowledge base - Gestione delle attività - Gestione delle comunicazioni - Gestione delle conoscenze - Gestione delle indagini - Gestione delle licenze - Gestione delle modifiche - Gestione delle risorse IT - Gestione di contratti/licenze - Gestione di incidenti - Instradamento automatico - Macro/Modelli di risposte - Misure correttive e preventive (CAPA) - Monitoraggio dei cespiti - Monitoraggio dei costi - Monitoraggio della conformità - Monitoraggio delle risorse IT - Monitoraggio dello stato - Pianificazione di contratti a chiamata - Portale self-service - Quadro della attività - Rapporti sugli incidenti - Real-Time Monitoring - Rilevamento automatico di dispositivi - Sondaggi e feedback - Strumenti collaborativi - Third-Party Integrations - Tracciato di controllo - Visualizzazione di dati ... e altre 6 funzionalità ## Integrazioni (42 in totale) - 3CX - AlertOps - AnyDesk - BeyondTrust Remote Support - ChatGPT - Cisco Jabber - ConnectWise Cybersecurity Management - Device42 - Dynamics 365 - Google Calendar - Google Workspace - Help Desk Migration - Jira - Kaseya BMS - Klips ... e altre 27 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) ## Categorie correlate - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) - [Software per la gestione dei servizi IT](https://www.capterra.it/directory/30672/it-service/software) - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) - [Software di service desk](https://www.capterra.it/directory/31027/service-desk/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews) ## Recensioni ### "Feature Rich and a Great User experience" — 5.0/5 > **Owen** | *12 dicembre 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent. > > **Inconvenienti**: With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting. > > Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. ----- ### "A Great ITSM" — 5.0/5 > **Ash** | *25 giugno 2025* | Salute, benessere e fitness | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: The best thing about HaloITSM is how flexible and customisable it is. It doesn't feel like you're being forced to work a certain way. Instead, you can build it around your team’s needs. The workflow automation is particularly strong. You can create really detailed processes that handle everything from ticket escalations and change approvals to custom email notifications. This has saved us loads of time and reduced manual errors. The interface is clean and easy to use, and almost every part of it can be adapted. Whether it’s custom fields, ticket types, dashboards, or email templates, you’ve got full control. We’ve used it to build out processes for things like new starter onboarding, change management, and even hardware stock tracking. Integrations have also been straightforward. We’ve hooked it into Power Automate and Teams with no major issues. It feels like a modern, well-thought-out platform designed for real-world IT teams. > > **Inconvenienti**: My biggest frustration with HaloITSM is the support documentation and training videos. While the platform itself is incredibly powerful and customisable, the official resources don’t always keep up. The documentation often lacks depth or real-world examples, and in some cases, it's either outdated or too vague to be useful for more complex setups. The video tutorials are quite basic and don’t cover the advanced functionality that a lot of admins are likely to use. I’ve found myself relying more on trial and error, community posts, or reaching out to support for clarification. For a platform with so much capability, better learning materials would really help new admins and speed up adoption across teams. > > Overall, I’m really happy with HaloITSM. It’s become a core part of how our IT team operates and has allowed us to build workflows and processes that actually reflect how we want to work. From managing tickets and automating approvals to handling changes and projects, it’s given us the flexibility to centralise everything in one place. The UI is intuitive, and once you've got the hang of it, the admin tools are powerful enough to manage everything without needing external dev support. We’ve already expanded it to other departments and will continue to roll it out further across the business. It’s also forming part of our wider IT strategy moving forward, with plans to use it for asset and procurement tracking. Despite a few niggles with documentation, it’s a platform I’d absolutely recommend to other IT teams looking for something modern, capable, and scalable. ----- ### "Halo ITSM review" — 4.0/5 > **Dom** | *13 maggio 2025* | Servizi di informazione | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Stable, robust and intuitive. Has a full range of features and a manageable learning curve to operate it. > > **Inconvenienti**: Billing feature doesn't do everything we need it to for things like pro-rata billing. > > Overall, my experience with HaloITSM is a positive one. ----- ### "An incredibly versatile platform to manage most workflows" — 5.0/5 > **Patrick** | *23 agosto 2025* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The customer support team is incredible and extremely helpful. The platform is very versatile and has provided lots of customizations we are needing. Tickets are easy to find and hand between teams. The platform is very stable without any strange interface issues found in our old ticketing system. > > **Inconvenienti**: The implementation is very complicated and since we hit a few snags things were delayed causing some features to not be implemented in time. > > This platform is much more versatile than we imagined. Their platform has so many options, settings, and possibilities that I wish we had gone through more training before the implementation. ----- ### "A simple tool to mange tickets and changes" — 5.0/5 > **Sandeep** | *26 aprile 2024* | Vendita al dettaglio | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: - Ease of use. - Check users and agent details in the same page - Real time notifications - Asset management - Integrated KB - Launch chat or email with the user. > > **Inconvenienti**: Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator. > > Very well pleased with using Halo day in and day out. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/200140/haloitsm?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/200140/haloitsm) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati