Da 18 anni aiutiamo le aziende
a scegliere i migliori software
HaloITSM
Cos'è HaloITSM?
HaloITSM ti permette di identificare e registrare gli incidenti e i problemi che riguardano risorse specifiche, aiutandoti a individuare i guasti sistemici prima che causino incidenti gravi.
Automatizza l'identificazione delle risorse nella tua azienda con HaloITSM. Semplifica il processo di manutenzione delle risorse automatizzandone la raccolta con la funzionalità di individuazione automatica delle risorse di HaloITSM.
Chi utilizza HaloITSM?
Ideale per aziende di tutte le dimensioni e di qualsiasi settore alla ricerca di una soluzione di service desk intuitiva e allineata a ITIL.
Hai dubbi su HaloITSM?
Confrontalo con un'alternativa popolare
HaloITSM
Altre alternative interessanti a HaloITSM
Recensioni su HaloITSM
Alternative considerate:
Feature Rich and a Great User experience
Commenti: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Aspetti positivi:
It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.
Aspetti negativi:
With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.
A simple tool to mange tickets and changes
Commenti: Very well pleased with using Halo day in and day out.
Aspetti positivi:
- Ease of use. - Check users and agent details in the same page - Real time notifications - Asset management - Integrated KB - Launch chat or email with the user.
Aspetti negativi:
Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator.
Would Recommend
Commenti: It works great for what we need it for and it makes getting back to employees/ internal customer service so effective and efficient.
Aspetti positivi:
User friendly, easy to navigate, straight forward
Aspetti negativi:
You kind of have to know where to click to see the newest tickets.
Multi Function
Commenti: We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.
BA Review - HaloITSM
Aspetti positivi:
Easy to use and manage IT tickets. UI is okay, not too fancy and not too dull.
Aspetti negativi:
Sometimes the software takes time to load and function properly.
