myUnity Home Care & Hospice

Most Convenient Software

Commenti: It is great and best to be used in a company that deals with lot of private information.

Aspetti positivi:

This softare accomodates everything that is needed when you work in a health care field. HIPPA is assured and everything you wanted to sort out is there to make your work efficient and organized.

Aspetti negativi:

Sometimes the software runs slow but with their customer service, it is a quick fix.

To The Rescue

Aspetti positivi:

It is pretty user friendly. Can be accessed from any electronic device which makes it very convenient

Aspetti negativi:

Not a lot of needed reports available Paying for customization of required forms

Sofware Administrator's Perspective

Aspetti positivi:

The clinician's transition to deVero charting is made easier by the note format and architecture. The electronic note is very similar to the paper notes that they were accustomed to using. User adoption is critical to a successful deployment. Accessing the software via a web application makes it very portable and opens up the types of tablets/computers that can be used. DeVero access has been very consistent and I cannot remember a time that the system was down that was unscheduled. The IT Support team is responsive to questions and issues. I particularly appreciate the support and communication from my direct contact, Mike Murray. He is a great listener, understands the software and works hard to leverage the software to solve our business problems.

Aspetti negativi:

We have not been able to easily access our data outside of the reports that allow for Excel exports. The software does not support nursing scheduling which is core to our business. I would like to have more logic functionality (logic and required fields) that assists with ensuring complete documentation. The software for the back office does not allow for easy tracking of tasks or the management of productivity. I would prefer for the billing module to reside within deVero versus through a third party partner (not very helpful or responsive).

Tender Care Pediatric Services

Commenti: We are are medium-sized pediatric home care agency that has experienced rapid growth over the past year. We decided to transition from paper documentation to an EMR several months ago. We began discussions with DeVero last summer (2016) and decided to move ahead with them in August. We went live in the third week of Sept and piloted three homes first before moving all of our clients to EMR about a month later. We have just now, mid February 2017, phased out of working with our project implementation manager. We have requested to be a beta site when DeVero rolls out pediatric therapy visit documentation and off-line capabilities.
The best part about working with DeVero is their Customer Service. 100% of the people we spoke with from Marketing to Implementation were courteous, helpful, and professional. During the implementation phase, our project manager was available to help us think through form functionality and problem-solve through our unique issues. One of those issues, and probably the biggest hurdle we had to overcome, was the Medication Administration Record. The MAR that is available on DeVero was not conducive to our processes; so we had to devise a custom form. In fact, we had all clients on EMR, except that we continued to use paper MARs until we were able to come up with a customized solution (which took, including a couple of times through DeVero's development team, a couple of months).
We had a team of five very invested people on our end working on implementation of DeVero, and it took all of us to train our staff and customize DeVero to meet our needs. DeVero's training was not entirely applicable to us because we had to customize so many forms.
One area of growth for DeVero is that it is currently mostly set up for home-care/hospice patients, not pediatrics. Although we were able to customize our forms, we were not able to do all of them, due to time contraints. It takes a while to figure out just what you want, while at the same time, know how it will fit and function within the DeVero structure. Now, we are used to it and are satisfied with the features and functionality. There are lots of customized reports that we have created that will prove to be very helpful for tracking our quality measures.
We enjoy our relationship with DeVero, and would like to continue to work with them, especially as they development more pediatric products. Thank you

Best Customer Support

Commenti: I've used a number of different software for the home health and hospice field. I've worked on the administrative side as well as the field side and I can honestly say, overall DeVero is a great software. Unfortunately, there are limits to being able to customize forms, however, I believe this is improving. The design is a very important aspect of any software and DeVero is constantly improving their design, they take into consideration their client's input and it is evident in the software updates. Ease of use is another crucial aspect of having a great software, especially when computer-illiterate people (like much of the older generation in the medical field) are using it. DeVero has great training videos and printouts and all of our staff who have used it thus far have not had any trouble. The most notable thing about DeVero has to be their customer support, team. I've complimented them many times because I truly feel they deserve praise. DeVero support team is always available and always willing to listen and help with any issue, big or small. They are very knowledgeable and always do their best to resolve your issue. I believe this makes DeVero one of the best software companies I've ever used.

Aspetti positivi:

Their customer support team.

Aspetti negativi:

Lack of customization options for forms.

A Great Experience!

Commenti: For the most part, this system is very easy to use. I've used this for over 2 years and still find something new! There are a couple of tweaks that would be nice to see; like being able to move items from category to category (helpful for when you upload to the wrong category!) but other than that, it works very well. The new updates were a little challenging at first but now, we are finding them so easy to use. I really like the way the upload feature now works. So easy! The reporting segment is easy to use and highly adaptable making it easy to gather specific information quickly. I'm very impressed with the support staff. Whenever I have an issue, I call and it's taken care of immediately! I also love how the issue is not only resolved, but explained! WOW! Liana is awesome and has always been such a big help. Thank you to our rep! Would I recommend this product? Yes!

Aspetti positivi:

The ease of use and the layout. It's nice to know that mistakes can be fairly easily fixed. I also like the support staff which is just as important!

Aspetti negativi:

I don't know if it's the software or the internet itself, but at times, it's really slow. That can be frustrating.

Devero Software

Commenti: Overall this is a very user-friendly software with minimal complications.

Aspetti positivi:

I enjoy the easy navigation and select an action drop down menu.The select an action drop down menu is excellent way to to track which phase the document is currently in.The view online activity is also an excellent tool to check the status of every document in the system.The integration log is also a great tool to check if any export was a success or failure and the reason for the failure.The custom reports, patient dashboard and library is also very informative tool.Also all documents can be uploaded with ease so we can operate in a totally paperless environment.

Aspetti negativi:

I am disappointed on seeing the PT and OT Eval in the non-category section rather than being in the PT and OT section. This is very confusing.Also sometimes the oasis export fails which can be frustrating.

Reliable, Supportive, Responsive Service

Commenti: Getting answers to my questions in a pleasant, professional and timely manner is very important. DeVero support staff is always friendly and knowledgeable. If I have to leave a message on the support line, they always get back to me with solutions and guidance that I can rely on.
I highly recommend DeVero and their wonderful support staff.

Aspetti positivi:

Easy to learn. VERY supportive staff Pleasure to work with.

Aspetti negativi:

Hospice Admission and Recert forms can be confusing, which forms populate info to other forms, sometimes its hard to find where the info is coming from, how to update it. Also limitations on Med-pass forms vs Hospice CoPs

DeVero is a wonderful software for HHC billing

Commenti: DeVero makes processing error proof payroll and Billing very simple

Aspetti positivi:

DeVero makes Billing all Insurance companies simple and error free.

Aspetti negativi:

After the program updates and releases new versions, it create small issues, but they usually are resolved quickly. Also, having an integrated system , causes delay with data transferring from DeVero into HAS, i have to go back and forth , between systems to get all the data to come into HAS.

DeVero software

Aspetti positivi:

I found it easy to use and to find information.

Aspetti negativi:

This software freezes a lot! Also for Interoffice Communication notes, I feel like it should be designed to only be able to open 1 note per chart. There was an option to open multiple notes, which made it difficult to be able to see EVERYTHING in the chart, you would have to open each note up individually. There also seemed to be a lot of glitches (not showing every chart made, etc)

Have been using deVero for 6 years now and love it - easy to use, very clinician oriented

Commenti: ease of use for clinicians and for back office

Aspetti positivi:

This is very clinician oriented - backed by people who know the COP's and they gear their forms right with the COP's. It is also very user friendly - does not require hours of training to train someone new to it.

Aspetti negativi:

every time you add something, you (as the user) have to tell them what report to add it to - it should automatically be added Every little thing you change, you get charged for - if person doing the set-up had known what they were doing, this mapping and changing could have happened in the set-up

Fair

Commenti: I feel that the system needs to have more kinks worked out for a hospice organization because it was created more so for a home health agency.

Aspetti positivi:

What I liked most about this product is that you have a symbol to let you know if your profile has crossed over for billing.

Aspetti negativi:

What I liked least about this product is that it was so many minor things you had to keep in mind when entering in information to ensure it all crosses over to the billing side.

This is the easiest software I ever used

Aspetti positivi:

I like the ease of use and very little training time our nurses need to start using it. If you can use Google, you will be able to use this software in about 20-30 min.

Aspetti negativi:

The reports that the system provides are not always accurate. If you run the same report twice you might get different data.

DEVERO ELECTRONIC MEDICAL RECORD CHARTING AND DOCUMENTATION

Commenti: TECHNICAL SUPPORT IS VERY GOOD, VERY SUPPORTIVE AND PROVIDES SOLUTIONS WITHIN A VERY REASONABLE TIME.

Aspetti positivi:

EASE OF USE, TECHNICAL SUPPORT IS GREAT.

Aspetti negativi:

EPISODE DATES ARE NOT ON ALL FORMS, I THINK IT WOULD REALLY HELP IF THEY ARE

Appreciate DeVero support!

Commenti: Devero's customer support team members are very knowledgeable and extremely helpful. There are some days I will call or email, more than once a day and they are always quick to help and resolve my concern, even when it's a simple issue I could have probably figured out on my own. I always feel like a valued customer and know I can count on their friendly expertise.

Devero Review

Commenti: Correcting forms, and trying to get the flow a little smoother

Aspetti positivi:

What I like most with the software, is that we were able to use our paper forms to make an easier transition.

Aspetti negativi:

Things don't flow very well between documents.

Great for therapy

Commenti: As a physical therapist, I find DeVero very easy to use, they have good customer service, and I'd definitely recommend, especially for therapy.

Aspetti positivi:

I've found it to flexible enough to document on the needs of individual patients, which is what I want in a software solution.

Aspetti negativi:

Nothing to add here

Certified Occupational Therapy Asst

Commenti: Love using Devero! So much easier to use than any other medical software! I have other companies using different software and I have referred them to you

Aspetti positivi:

Easy to place documentation

Aspetti negativi:

Except for having to do paperwork altogether there is nothing I don't like about this software

DeVero User

Aspetti positivi:

It is user friendly, even those clinicians who are technically challenged can use it with no issues

Aspetti negativi:

Customer service, it takes a while to get our issues resolved

Good

Commenti: Able to view documents in real time

Aspetti positivi:

Easy of use. User friendly. Seeing things in real time

Aspetti negativi:

Would like better customer service and ease of reports

DeVero

Commenti: We have had a few issues with trying to get a hold of customer service, such as trying to create and develop forms to work for us. But, overall we have been pleased with DeVero.

Transitional Care Coordinator

Aspetti positivi:

This software it pretty easy to use for the most part.

Aspetti negativi:

This software seems to run slow at times.

Functional

Aspetti positivi:

The ability to see all forms for the particular patient on one screen is an excellent feature that saves time.

Aspetti negativi:

Not having the ability to do medication reconciliation within the app is a huge drawback. It causes much unneeded grief.

Confusing with navigation

Aspetti positivi:

It is very thorough and the calendar is easy to read. Laid out with each discipline and how many visits are completed and pending.

Aspetti negativi:

Navigating in and out of charts, or into the schedules from the charts, is not very intuitive and there is a lot of back and forth to the homepage. It can be pretty frustrating trying to locate information.

Great Customer Support

Commenti: Call in for a problem regarding not able to open a Resumption of care, he explain to me very detailed the reason the nurse was not able to open it. It was a great help
thank you

Aspetti positivi:

easy to use

Aspetti negativi:

sometimes is slow