--- description: Scopri le funzionalità di Voiso, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Voiso - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per il monitoraggio delle chiamate](/directory/30901/call-tracking/software) > [Voiso](/software/203121/voiso) # Voiso Canonical: https://www.capterra.it/software/203121/voiso Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/203121/voiso?page=2) > Soluzione di call center multifunzione progettata per ottenere il meglio da ogni interazione con i clienti. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 30 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Voiso? Il servizio offerto da Voiso ha lo scopo di rendere ottimale il call center e contact center. Gli agenti si servono di dashboard intuitive. I supervisori usufruiscono di una visione delle prestazioni attraverso oltre 50 metriche. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 30 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Voiso - **Anno di fondazione**: 2016 ## Contesto commerciale - **Prezzo di partenza**: 24,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000 - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Albania, Algeria, Andorra, Arabia Saudita, Argentina, Armenia, Australia, Austria, Azerbaigian, Bangladesh, Belgio, Bolivia, Bosnia ed Erzegovina, Brasile, Brunei, Bulgaria, Canada, Cechia, Cile, Cipro e altri 83 ## Funzionalità - Automated Attendant - Chatbot - Collaborazione multi-utente - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Connessione telefonica automatica - Controllo accessi/Autorizzazioni - Conversione testo-parola - Creazione di report/analisi - Dashboard - Database clienti - Definizione degli script di chiamata - Gestione contatti - Gestione degli elenchi - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della campagna - Gestione della knowledge base - Gestione della posta elettronica - Gestione della qualità - Gestione delle code - Gestione di call center - ID chiamante - IVR - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Interfaccia agente - Live Chat - Messaggio vocale - Messaggistica via SMS - Monitoraggio delle chiamate - Monitoraggio delle parole chiave - PBX - Registrazione delle chiamate - Registrazione delle chiamate - Relazione delle chiamate - Rendicontazione e analisi statistiche - Selezione predittiva dei numeri di telefono - Smistamento automatico delle chiamate - Softphone - Trasferimento delle chiamate - VoIP ## Integrazioni (8 in totale) - Bitrix24 - Freshdesk - HubSpot CRM - Make - Pipedrive - Zapier - Zendesk AI - Zoho CRM ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per il monitoraggio delle chiamate](https://www.capterra.it/directory/30901/call-tracking/software) ## Categorie correlate - [Software per il monitoraggio delle chiamate](https://www.capterra.it/directory/30901/call-tracking/software) - [Software per comunicazione unificata](https://www.capterra.it/directory/31035/unified-communications/software) - [Software IVR](https://www.capterra.it/directory/30231/ivr/software) - [Software per la gestione delle telefonate](https://www.capterra.it/directory/31101/business-phone-systems/software) - [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (324 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1783 reviews) 5. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (916 reviews) ## Recensioni ### "Its Great That We Can Make Our Own IVR Menus" — 5.0/5 > **Hidayat** | *30 luglio 2025* | Servizi di informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It’s great that we can use the no-code Flow Builder to make our own IVR menus, even without technical knowledge. Thanks to \[sensitive content hidden\] from support, we were able to integrate Voiso with Salesforce and now our workflows are more efficient. The insights from AI speech analytics show us how our customers feel, which allows us to improve our methods. Click-to-call saves time, and the platform’s international network makes sure that our agents can hear each other clearly no matter where they are. It is simple to check how the business is performing and make fast changes with the real-time dashboards. > > **Inconvenienti**: At first, setting up the chatbot was not easy, and having more pre-built templates would make it simpler. > > Having several platforms made it difficult to give our customers a consistent and timely service. With Voiso, all customer interactions are connected, which simplifies the process of handling questions. Thanks to the predictive dialer and local caller ID, our outbound campaigns have connected us with more people. Real-time dashboards make it possible for us to monitor data and improve how we work as we go. The secure environment guarantees that we comply with the necessary regulations, so we feel confident handling confidential information. ----- ### "Great call quality and Service" — 5.0/5 > **Phidias** | *5 ottobre 2020* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: User-friendly. Was easy to set up and swap from our current calling system we were using. > > **Inconvenienti**: Comparing to other calling systems he hardly found any issues with the administration of the system > > PReviously having many issues and complaints about calling and interuptions. With Voiso the complaints and call issues are to the minimum. ----- ### ""Best Call Management Solution We've Used — Highly Recommend\!"" — 5.0/5 > **Hardik** | *3 aprile 2026* | Salute, benessere e fitness | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Voiso has completely transformed how our team handles calls. The interface is intuitive, call quality is crystal clear, and the call management features are top-notch. Setting it up was surprisingly easy and the customer support team was responsive and helpful throughout. > > **Inconvenienti**: Honestly, there's very little to complain about. The initial learning curve for some advanced customization features took a little time, but once you get the hang of it, it's seamless. > > Our overall experience with Voiso has been outstanding. It has streamlined our call center operations significantly, improved team productivity, and the reporting tools give us great visibility into performance. It's reliable, feature-rich, and offers excellent value for money. We would highly recommend it to any business looking to upgrade their call management system. ----- ### "Lacking in Both Customer and Sales Support" — 1.0/5 > **Sean** | *25 febbraio 2025* | Commercio all'ingrosso | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: On its Voiso looks exactly like the solution you need. Everything seems like its just there. Their sales reps are great at telling you exactly what you want to hear. > > **Inconvenienti**: Voiso has an overly cumbersome sales process. For people that know what they want there is no way to just sign up and start. They require you to speak to a salesperson that you are required to book the call with. The sales person is likely to have very limited product knowledge and a limited ability to move things forward. Upon completion of the sales presentation the salesperson then informs you that they will need to now propose this to the commercial team. Two, or so, days later the sales person will send you a cookie cutter proposal. > > It all started with a Facebook advertisement. I should have known better. The advertisement just kept popping up. Finally, I relented, and scheduled a meeting with \[sensitive content hidden\], whose name ironically means much in German but from whom I got little. There was initially some confusion, 100% my fault, on time zones etc getting the meeting right. Finally had the meeting, and the solution looked literally perfect. From what \[sensitive content hidden\] said the product sounded great. She then informed me she had to get our agreement approved by the commercial team. Finally, I got the proposal and as it turns out, the features I was most excited about were no longer offered by Voiso. ----- ### "Best And Effective Solution For Voice Process" — 5.0/5 > **Anuraj** | *27 gennaio 2026* | Biotecnologie | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The services of Voiso is reliable and cost effective, They have many feature and also have AI integration like AI speech analytics that gives more suitable work experience and we having a very satisfactory work experience with Voiso. > > **Inconvenienti**: No, I am using their services from last 2 year and yet not have any single issue to mention here as in dislike section. > > The requirement we have is very brutal and here Voiso help a lot to give solution is cost effective range and provide best customer support and integrate many feature in our custom requirement as we discussed with their team. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/203121/voiso?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/203121/voiso) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati