--- description: Scopri le funzionalità di SugarCRM, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SugarCRM - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software CRM](/directory/2/customer-relationship-management/software) > [SugarCRM](/software/20344/sugarcrm) # SugarCRM Canonical: https://www.capterra.it/software/20344/sugarcrm Pagina: 1/18\ Avanti: [Pagina successiva](https://www.capterra.it/software/20344/sugarcrm?page=2) > SugarCRM è uno dei CRM leader a livello mondiale, ideale per aziende di ogni settore con un numero di dipendenti che va da 50 a 8.000. > > Conclusione: valutazione di **3.8/5** stelle assegnate da 410 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza SugarCRM? SugarCRM è un'applicazione e una piattaforma CRM orizzontale rivolta ai clienti che sono alla ricerca di soluzioni altamente intuitive e che semplifica la gestione anche dei processi end-to-end più complessi. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **3.8/5** | 410 Recensioni | | Facilità d'uso | 3.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 3.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 3.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 3.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 70% | (7/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: SugarCRM - **Area geografica**: Cupertino, USA - **Anno di fondazione**: 2004 ## Contesto commerciale - **Prezzo di partenza**: 59,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese tradizionale, francese, giapponese, inglese, italiano, spagnolo, tedesco - **Paesi disponibili**: Arabia Saudita, Australia, Austria, Belgio, Canada, Cina, Emirati Arabi Uniti, Finlandia, Francia, Germania, India, Irlanda, Isola di Man, Italia, Liechtenstein, Lussemburgo, Norvegia, Nuova Zelanda, Paesi Bassi, Qatar e altri 8 ## Funzionalità - Accesso da dispositivi mobili - Acquisizione di potenziali clienti - Analisi dati della campagna - Analisi predittiva - Archiviazione di documenti - Automazione del marketing - Campagne di drip marketing - Contatti condivisi - Dashboard - Data enrichment - Database clienti - Database contatti - Distribuzione di potenziali clienti - Email Marketing - Gestione contatti - Gestione dei calendari - Gestione dei modelli - Gestione del flusso di lavoro - Gestione della campagna - Gestione della knowledge base - Gestione della pipeline di vendita - Gestione della posta elettronica - Gestione delle attività - Gestione delle attività di vendita - Gestione delle pipeline - Gestione di potenziali clienti - IA/Machine learning - Lead Generation - Lead Nurturing - Lead Qualification - Marketing multi-canale - Monitoraggio degli utenti di siti web - Monitoraggio dei social media - Monitoraggio delle conversioni - Pagine di destinazione/Moduli web - Parametri prestazionali - Previsione di vendita - Prioritizzazione - Quadro della attività - ROI Tracking - Relazioni sulle vendite - Rendicontazione e analisi statistiche - Report personalizzabili - Ricerca/Filtro - Segmentazione - Segmentazione della clientela potenziale - Sistema di calendari e promemoria - Social Marketing - Third-Party Integrations - Tracciamento delle interazioni ... e altre 16 funzionalità ## Integrazioni (49 in totale) - 8x8 Cloud Communication Platform - Acuity Scheduling - Aircall - AmazingMail - Brevo - CData Arc - Campaign Monitor by Marigold - ChatGPT - CloudAgent - Constant Contact - DealHub - Docusign - Drift - Dropbox Business - Google Maps ... e altre 34 integrazioni ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) ## Categorie correlate - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) - [Software per la gestione dei contatti](https://www.capterra.it/directory/30016/contact-management/software) - [Software per lead management](https://www.capterra.it/directory/30017/lead-management/software) - [Software CRM online](https://www.capterra.it/directory/30072/online-crm/software) ## Alternative 1. [Zoho CRM](https://www.capterra.it/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.it/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [HubSpot CRM](https://www.capterra.it/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 5. [Dynamics 365](https://www.capterra.it/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Recensioni ### "Best crm ever" — 5.0/5 > **Chiara** | *28 aprile 2025* | Automazione industriale | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I loved the high level of customizability > > **Inconvenienti**: The way my company used it without customizing it ----- ### "A complete history of calls, emails, and customers in one location only" — 4.0/5 > **Julia Maria** | *7 luglio 2022* | Servizi di informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The software provides a robust search feature that allows you to search by name, phone number, and other data values that I need. A standard profile account view would highlight the key information in the configuration of the presentation card, which may include phone number categorizations and to whom the account is allocated, for example. Admin software provided with SugarCRM enables the setup of each screen such that The company wants, including adding personalized infinite areas, changing values on any deployable list, and arranging everything and all. Another main way in which I can use SugarCRM phones or tablets when out of the office, helps you to extract some data through searches and tables, you can quickly call a contact and when you have a call. > > **Inconvenienti**: You will choose to separate and divide the data into different categories. one way that you might do this is through searches, you will get to sort so many that you can get lost in so much dating. > > SugarCRM offers you a way to monitor all the clients and leaflet details so you can keep everyone within the business on the same page, from ads to distribution to support to everyone to work with a system to get a detailed view of what is going on for each and every customer and future buyers. This is where I can show the details that are most important for my day, whether it is my channeling of potential clients, the weekly operation and predictions from my staff, or my allocated customer service cases. The home page can be personalized for any division of Sample with exactly the right details for every user. The browser bar at the top of the screen is the preferred position, but it can be placed sideways, floating or at the bottom. ----- ### "Robust Platform to have wide customer relationship" — 4.0/5 > **sanjay** | *4 marzo 2023* | Produzione di apparecchi elettrici/elettronici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: SugarCRM's lead management capabilities can also help to streamline sales processes. By providing a platform for managing leads, assigning them to sales reps, and tracking their progress through the sales pipeline, SugarCRM enables sales teams to work more efficiently and effectively. This can help to reduce duplication of effort, improve collaboration between different teams, and ultimately drive higher revenues and profits. > > **Inconvenienti**: SugarCRM's contact management capabilities also provide powerful analytics and reporting tools that can help businesses to gain deeper insights into their customer interactions. By leveraging this data, businesses can identify trends and patterns in customer behavior, adjust their marketing and sales strategies, and ultimately achieve better results. This is a least like about my softwares where i can get the same feature in the other platform like salesforce. > > SugarCRM is a robust and feature-rich platform that can help businesses of all sizes improve their customer relationships and streamline their operations. It has a large and active user community, with regular updates and new features being added to the platform to ensure that it remains relevant and competitive in the market. ----- ### "A CRM software which fits in budget but lacks needy features" — 3.0/5 > **Dijin** | *8 agosto 2022* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 4.0/10 > > **Vantaggi**: Maintaining records helps in avoiding any misses in journey to achieve the targets. > > **Inconvenienti**: It is quite time consuming to work with this software. There needs to some kind of an optimization or additional features to help navigate things faster. > > It needs improvement, I don't want to spend a lot of time in juggling around with my list. This software is only a little better than MS excel. ----- ### "Round the clock support" — 5.0/5 > **Casey** | *1 luglio 2023* | Salute, benessere e fitness | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: First of all SugarCRM has a great set of features that outperforms many competitors. It comes with round the clock support and user forums for quick fixes and learning. Pipeline management and analysis powered by AI both thoroughly impressed me. I liked the integration with marketing.Dashlets are great organizers and lists are adjustable by filters. SugarCRM is customizable on many fronts. > > **Inconvenienti**: I don't like how much we're paying for Sugar CRM. I don't like the learning curve that comes with it, it's hard even with great support. To me it doesn't look like enough care was taken to make a user friendly interface.Permissions for the entire team proved to be one of the worst tasks next to getting contacts imported which I had to do manually. ----- Pagina: 1/18\ Avanti: [Pagina successiva](https://www.capterra.it/software/20344/sugarcrm?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/20344/sugarcrm) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati