INControl

Jacobs Transport's Road to Digitization

Commenti: Overall the experience with Incontrol was very positive, working with individuals that always try to create value and efficiencies. Change can be very difficult and stressful in a Company, in our case we went from no digitization to doing everything on Incontrol in a very short space of time. No real implementation crisis, fairly smooth transmission - this was a major benefit feature.

Aspetti positivi:

Towards the latter part of 2016 we decided to introduce ISO 9001:2015 QMS into the business. Growth trajectory indicated a requirement to manage our process flows better to guarantee future growth by standardizing service delivery. Not long after introducing ISO we realised further digitization would increase our efficiency and growth. Incontrol became a choice candidate to partner with as their system is versatile enough to cater for our particular requirements. Incontrol allows for process management across all departements. There is a willingness to develop a workflow engine that sits like a glove on our ISO process flows. We create accountability and easily measure KPIs - the office environment is more relaxed and productive. Our business is very niche in the transport sector, covering Project Logistics, Rigging, Abnormal Loads and Crane Trucks; Incontrol easily developed systems that could cater to our needs. Following highlights: - Process Management across all Departments - Flexibility to add digital documents, fields, etc. for different uses - Digitizing of paper documents (Proof of Delivery signing on Glass) - Tablet App for our Drivers and Riggers, with tasking and Proof of Delivery uploads - Internal and client e-mail and SMS notifications - SLA tracking and escalations - Authorization options - Custom reports and dashboards - Audit logtrails on all activities in the system - Fully mobile - works on PC, Tablet and Phone - Uptime, security & backup

Aspetti negativi:

The biggest issue with Incontrol was communicating our particular needs correctly for them to develop the workflow accordingly. In a sense the advantage of working with software that doesn't solely focus on your industry, which means it gives you an empty canvas, gives you flexibility to create software focused on your own needs; also has the disadvantage of trying to communicate needs that might not be fully understood straight away.

Take control!

Aspetti positivi:

For the cost, of the system the functionality is easy and super effective. Reporting is tops.

Aspetti negativi:

You must experience it to understand the power of the system.

Good

Commenti: My overall expirience is good.

Aspetti positivi:

Product features are easy to understand and use.

Aspetti negativi:

The speed is sometimes slow. Capturing leads delays the users time and you need to wait a little bit longer for the next page to load.

Pleasure of working with INControl

Commenti: Wow. World -class system for a fraction of the cost. Little to no development to become digital.

Aspetti positivi:

1.INControl does not force a work environment onto employees, rather it digitizes their current environment. This drastically improves take-up time and eliminates lengthy training sessions. 2. Its flexibility is unmatched 3. Ease of implementation 4. Stays relevant and adapts to ever changing needs 5. One system across departments 6. Top security 7. New era of digital systems

Aspetti negativi:

There really aren't anything negative to be attributed to the product.

best title

Commenti: its nice but needs more improvement

Aspetti positivi:

i like sufficient system, easy to work with and précised

Aspetti negativi:

the time management and employee management

Complete Transparency

Commenti: InControl assisted Siemens to improve on our Service delivery to customers. With automated notifications, customers are aware of what is happening with their request. The Call Centre could provide instant feedback as the different statuses are available to view.

Aspetti positivi:

It's customization to the user needs. You have complete transparency of your business and process. You have a customer database and you have access to plan your stock as you have access to what equipment was used.

Aspetti negativi:

That there is no auto refresh of the statuses

Air Products CRM

Commenti: Simple to navigate. After sales service great.

Aspetti positivi:

Reporting pipeline age analysis in excel sometimes tricky and time consuming. But works well Business integration simple.

Aspetti negativi:

There is nothing that we like least. System refined over years to meet requirement well.

Satisfied customer

Commenti: easy to use and stable

Aspetti positivi:

Easy to use and the team have adopted it quickly, features can be added to a point local support

Aspetti negativi:

customization can only be taken to a certain point

INControl review by Civils INControl

Commenti: Great software and improved productivity and tracking of the paper trail.

Aspetti positivi:

The functionality and workflow optimization are easy and quick to set up.

Aspetti negativi:

No major constraints on the software and really good to handle or operate.

Air Products CRM

Commenti: Easy to use, and the after care support is great.

Aspetti positivi:

Reports are easy to use but pipeline age analysis in excel can be tricky and time consuming but it works.

Aspetti negativi:

There is nothing I like the least about this product. all good.