--- description: Scopri le funzionalità di Volie, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Volie - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [Volie](/software/204826/volie) # Volie Canonical: https://www.capterra.it/software/204826/volie Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/204826/volie?page=2) > Consente di automatizzare il call center con un'unica applicazione, grazie a solide campagne di creazione di report e marketing omni-canale. > > Conclusione: valutazione di **4.9/5** stelle assegnate da 9 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Volie? Progettato per coloro che desiderano aumentare le proprie attività di call center o marketing attraverso una piattaforma omni-canale versatile che include SMS, telefono, e-mail, campagne e-mail e creazione di report sui dati. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.9/5** | 9 Recensioni | | Facilità d'uso | 4.9/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 5.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 5.0/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.9/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 100% | (10/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Volie - **Anno di fondazione**: 2017 ## Contesto commerciale - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - Alerts/Escalation - CRM - Composizione automatica dei numeri di telefono - Creazione di report/analisi - Definizione degli script di chiamata - Gestione contatti - Gestione della forza lavoro - Gestione della qualità - Gestione delle code - Gestione di call center - IVR - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Interfaccia agente - Monitoraggio delle chiamate - Registrazione delle chiamate - Registrazione delle chiamate - Rendicontazione e analisi statistiche - Task Automation ## Opzioni di supporto - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per contact center](https://www.capterra.it/directory/32035/contact-center/software) ## Alternative 1. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (335 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (919 reviews) ## Recensioni ### "A Game-Changer for Our BDC" — 5.0/5 > **Zyon** | *25 settembre 2026* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: What I like most about Volie is the reporting and the level of detail you can get from each call. I can really dive into our numbers, track my team’s performance, and review individual calls, which is extremely helpful for coaching and improving our process. Since partnering with Volie, our numbers have improved significantly. I also really appreciate that Volie is constantly updating and improving their platform. When I have a suggestion for an update or a feature that could make things better for our team, I know that my feedback is actually being heard and considered. It’s nice to work with a company that continues to listen to its customers and make improvements based on their feedback. > > **Inconvenienti**: There isn’t much I dislike about Volie. Like any system, there was a little bit of a learning curve when we first started, but once our team got familiar with it, it became very easy to use. > > Our overall experience with Volie has been excellent. It has made our outbound calling process much more organized and efficient, while giving me the tools and reporting I need to properly manage and coach my team. The detailed call information and reporting have been especially valuable, and we have seen a significant improvement in our numbers since partnering with Volie. On top of the system itself, having an amazing rep like Keely makes the experience even better. She is always available, helpful, and genuinely cares about helping us succeed. ----- ### "Volie Gets My Vote" — 5.0/5 > **Tiana** | *20 maggio 2026* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Volie has improved efficiency and ease of our BDC operations. The platform is highly customizable, has a variety of reports, displays various metrics, and makes building outbound call campaigns simple. Agent performance is highly visible, making it a breeze to identify strengths and growth opportunities. Volie also offers a management certification course that gives important insights into how to use the system effectively and improve team management skills. > > **Inconvenienti**: There are occasional formatting or functional options our team would like that are not available, but those options are typically preference-based or have an acceptable workaround. Volie frequently updates its functionality based on client feedback, so that has been very reassuring. > > Overall, I think Volie is a fantastic platform that has shaped our BDC management and workflow for the better. ----- ### "Two years in with Volie and loving it\!" — 4.0/5 > **Greg** | *10 agosto 2020* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The people at Volie are wonderful to work with. The software itself is very reliable and its easy to see the Volie team keeps improving Volie's features/ > > **Inconvenienti**: Setting up a campaign from start to finish is a lot of work. To be fair though, it is in other platforms we've used as well. > > It's been great. We are able to be both effective and efficient. Agent utilization is higher than it's ever been and we are able to give our clients detailed reporting they have never had before. ----- ### "An Outstanding BDC Platform & an Incredible Account Rep\!" — 5.0/5 > **KATE** | *29 settembre 2026* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: We have been extremely impressed with Volie and the impact it has had on our BDC. From the beginning, the platform has helped us improve our processes, increase accountability, and better manage our customer communications. The visibility and organization Volie provides have made a noticeable difference in our day-to-day operations. But what truly sets Volie apart for us is the level of support we have received from our account representative, Keely. Keely is, without a doubt, the best account representative we have ever worked with. She is incredibly knowledgeable, responsive, patient, and genuinely invested in our success. She takes the time to understand our business, listens to our feedback, answers every question, and consistently goes above and beyond to help us get the most out of the platform. What we appreciate most is that Keely doesn't just sell us a product—she works with us as a partner. She has been instrumental in helping our team learn the system, implement new processes, and recognize the full value of what Volie can do for our business. After using Volie, it is easy to see how much more efficient and effective a BDC can be with the right technology and support behind it. We couldn't be happier with Volie, and we can't say enough good things about Keely\! If you're considering a BDC platform, we highly recommend taking a serious look at Volie. And if you have the opportunity to work with Keely, you're in excellent hands\! Thank you, Volie and Keely, for being such an incredible partner to our team\! > > **Inconvenienti**: That we waited so long to sign on with them\! There's really nothing I can say here, their support is unmatched. ----- ### "Director of Strategic Communications" — 5.0/5 > **Joua** | *2 giugno 2026* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Volie has become a critical part of our Service BDC operation and is one of the most user-friendly platforms we use. The reporting, call tracking, outbound campaign management, and productivity monitoring tools provide excellent visibility into our team's performance. The platform is flexible, reliable, and allows us to build processes around our business needs rather than forcing us into a rigid workflow. Their support team has also been responsive and collaborative whenever we've needed assistance. > > **Inconvenienti**: Like any platform, there is always room for improvement. ROI reporting tied directly to DMS activity is still evolving and can require manual analysis to fully understand campaign effectiveness. Some reports require exporting and reformatting data to get the level of detail we would like. We would also welcome continued enhancements around integrations and advanced reporting capabilities as our operation continues to grow. > > Overall, our experience with Volie has been extremely positive. We utilize the platform across multiple rooftops and it serves as the backbone of our Service BDC operation. The system has helped us improve accountability, productivity, communication, and reporting while giving leadership meaningful insight into performance. Just as importantly, the Volie team has been a true partner, willing to listen to feedback, collaborate on solutions, and adapt alongside our business. We view Volie as a valuable long-term partner and would confidently recommend the platform to other dealership groups looking to improve customer communication and BDC performance. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/204826/volie?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/204826/volie) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | it | | ----- ## Dati strutturati