--- description: Scopri le funzionalità di Volie, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Volie - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [Volie](/software/204826/volie) # Volie Canonical: https://www.capterra.it/software/204826/volie Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/204826/volie?page=2) > Consente di automatizzare il call center con un'unica applicazione, grazie a solide campagne di creazione di report e marketing omni-canale. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 6 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Volie? Progettato per coloro che desiderano aumentare le proprie attività di call center o marketing attraverso una piattaforma omni-canale versatile che include SMS, telefono, e-mail, campagne e-mail e creazione di report sui dati. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 6 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 5.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 5.0/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 100% | (10/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Volie - **Anno di fondazione**: 2017 ## Contesto commerciale - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - Alerts/Escalation - CRM - Composizione automatica dei numeri di telefono - Creazione di report/analisi - Definizione degli script di chiamata - Gestione contatti - Gestione della forza lavoro - Gestione della qualità - Gestione delle code - Gestione di call center - IVR - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Interfaccia agente - Monitoraggio delle chiamate - Registrazione delle chiamate - Registrazione delle chiamate - Rendicontazione e analisi statistiche - Task Automation ## Opzioni di supporto - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per contact center](https://www.capterra.it/directory/32035/contact-center/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4083 reviews) 3. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (325 reviews) 5. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (919 reviews) ## Recensioni ### "Volie Gets My Vote" — 5.0/5 > **Tiana** | *20 maggio 2026* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Volie has improved efficiency and ease of our BDC operations. The platform is highly customizable, has a variety of reports, displays various metrics, and makes building outbound call campaigns simple. Agent performance is highly visible, making it a breeze to identify strengths and growth opportunities. Volie also offers a management certification course that gives important insights into how to use the system effectively and improve team management skills. > > **Inconvenienti**: There are occasional formatting or functional options our team would like that are not available, but those options are typically preference-based or have an acceptable workaround. Volie frequently updates its functionality based on client feedback, so that has been very reassuring. > > Overall, I think Volie is a fantastic platform that has shaped our BDC management and workflow for the better. ----- ### "A worthy investment" — 5.0/5 > **Mike** | *2 giugno 2026* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It keeps my team busy, focused and we are crushing our BDC call goals. Every month is a new record for a new metric. > > **Inconvenienti**: Nothing really. It is very customizable so can take some time to learn all the ins and outs of the software, but once you do it is great\! > > Well worth the investment. We have seen increases in appointment totals, hitting numbers never seen before. Call totals are through the roof now that we have focused and targeted outbound. ----- ### "Two years in with Volie and loving it\!" — 4.0/5 > **Greg** | *10 agosto 2020* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The people at Volie are wonderful to work with. The software itself is very reliable and its easy to see the Volie team keeps improving Volie's features/ > > **Inconvenienti**: Setting up a campaign from start to finish is a lot of work. To be fair though, it is in other platforms we've used as well. > > It's been great. We are able to be both effective and efficient. Agent utilization is higher than it's ever been and we are able to give our clients detailed reporting they have never had before. ----- ### "Director of Strategic Communications" — 5.0/5 > **Joua** | *2 giugno 2026* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Volie has become a critical part of our Service BDC operation and is one of the most user-friendly platforms we use. The reporting, call tracking, outbound campaign management, and productivity monitoring tools provide excellent visibility into our team's performance. The platform is flexible, reliable, and allows us to build processes around our business needs rather than forcing us into a rigid workflow. Their support team has also been responsive and collaborative whenever we've needed assistance. > > **Inconvenienti**: Like any platform, there is always room for improvement. ROI reporting tied directly to DMS activity is still evolving and can require manual analysis to fully understand campaign effectiveness. Some reports require exporting and reformatting data to get the level of detail we would like. We would also welcome continued enhancements around integrations and advanced reporting capabilities as our operation continues to grow. > > Overall, our experience with Volie has been extremely positive. We utilize the platform across multiple rooftops and it serves as the backbone of our Service BDC operation. The system has helped us improve accountability, productivity, communication, and reporting while giving leadership meaningful insight into performance. Just as importantly, the Volie team has been a true partner, willing to listen to feedback, collaborate on solutions, and adapt alongside our business. We view Volie as a valuable long-term partner and would confidently recommend the platform to other dealership groups looking to improve customer communication and BDC performance. ----- ### "Volie BDC Software" — 5.0/5 > **shane** | *3 settembre 2025* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: data driven insights , optimized workflows for team, 20 groups for service bdc managers and support teams. > > **Inconvenienti**: i wish i had the software years ago . Once onboarded every bdc manager should personally call the President thank him. > > Working with volie has been game - changer for every bdc department i've managed . Every staff member from President to Customer Success Rep has "Hometown Feel ". ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/204826/volie?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/204826/volie) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | it | | ----- ## Dati strutturati