LaunchNotes

Chi utilizza LaunchNotes?

Product Marketing, Product Management, and Customer Success teams.

Cos'è LaunchNotes?

LaunchNotes delivers exceptional customer experiences by keeping your teams aligned with the product development and release pipelines and your users excited about and engaged with every product update.

Dettagli su LaunchNotes

LaunchNotes

http://www.launchnotes.io

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Prezzo di partenza

29,00 USD/mese
10,00 USD/mese
108,00 USD/anno
N/D

Versione gratuita

Versione gratuita
Versione gratuita
Versione gratuita No
Versione gratuita No

Prova gratuita

Prova gratuita
Prova gratuita
Prova gratuita
Prova gratuita

Implementazione e assistenza di LaunchNotes

Implementazione

  • Cloud, SaaS, Web

Caratteristiche di LaunchNotes

  • API
  • Analisi dati della campagna
  • Analisi dati in tempo reale
  • Analisi visiva
  • Avvisi/Notifiche
  • Azioni innescate da eventi
  • Branding personalizzabile
  • CRM
  • Campi personalizzabili
  • Chat/Messaggistica
  • Comunicazione multi-canale
  • Controllo accessi/Autorizzazioni
  • Creazione di contenuti
  • Creazione di report/analisi
  • Database clienti
  • Etichettatura
  • Gestione dei contenuti
  • Gestione dei feedback
  • Gestione dei sondaggi
  • Gestione del flusso di lavoro
  • Gestione dell'esperienza del cliente
  • Gestione della campagna
  • Gestione della posta elettronica
  • Gestione delle community
  • Gestione delle comunicazioni
  • Gestione delle perdite di clienti
  • Informazioni in tempo reale
  • Integrazione di social media
  • Integrazioni di terze parti
  • Live Chat
  • Ludicizzazione
  • Marketing multi-canale
  • Modelli personalizzabili
  • Monitoraggio
  • Monitoraggio del coinvolgimento
  • Monitoraggio del comportamento
  • Monitoraggio delle attività
  • Monitoraggio in tempo reale
  • Notifiche in tempo reale
  • Quadro della attività
  • Rendicontazione e analisi statistiche
  • Rendicontazione in tempo reale
  • Report personalizzabili
  • Segmentazione della clientela
  • Sistema plurilingue
  • Sondaggi e feedback
  • Supporto video
  • Test A/B
  • Trascinamento della selezione (Drag & Drop)
  • Widget

Visualizza l'elenco completo di Software CRM per la gestione dell'engagement del cliente

  • API
  • Analisi dati della campagna
  • Analisi dati in tempo reale
  • Analisi dati sito web
  • Analisi visiva
  • Avvisi/Notifiche
  • Branding personalizzabile
  • Calendario editoriale
  • Campagne multi-canale
  • Categorizzazione / Raggruppamento
  • Contenuti interattivi
  • Email Marketing
  • Etichettatura
  • Filtri
  • Gestione SEO
  • Gestione dei calendari
  • Gestione dei contenuti
  • Gestione dei modelli
  • Gestione dei social media
  • Gestione dei video
  • Gestione del flusso di lavoro
  • Gestione del marchio
  • Gestione della campagna
  • Gestione della distribuzione
  • Importazione/Esportazione di dati
  • Informazioni in tempo reale
  • Integrazione di social media
  • Integrazioni di terze parti
  • Libreria di contenuti
  • Marketing multi-canale
  • Modelli personalizzabili
  • Monitoraggio
  • Monitoraggio dei social media
  • Monitoraggio del coinvolgimento
  • Monitoraggio delle attività
  • Monitoraggio delle conversioni
  • Ottimizzazione del tasso di conversione
  • Pianificazione della campagna
  • Programmazione della campagna
  • Programmazione delle pubblicazioni
  • Promozione sui social
  • Pubblicità sui social
  • Quadro della attività
  • Rendicontazione e analisi statistiche
  • Rendicontazione in tempo reale
  • Report personalizzabili
  • Segmentazione del pubblico di riferimento
  • Test A/B
  • Trascinamento della selezione (Drag & Drop)
  • Visualizzazione di dati

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  • API
  • Analisi dati in tempo reale
  • Avvisi/Notifiche
  • Branding personalizzabile
  • Campi personalizzabili
  • Commenti/Note
  • Controllo del processo di valutazione
  • Creazione di dashboard
  • Flusso di lavoro basato su regole
  • Flusso di lavoro configurabile
  • Flusso di lavoro per le valutazioni
  • Gestione degli audit
  • Gestione dei calendari
  • Gestione dei moduli
  • Gestione dei problemi
  • Gestione dei ticket di assistenza
  • Gestione del flusso di lavoro
  • Gestione del rilascio
  • Gestione dell'accordo sul livello di servizio (SLA)
  • Gestione della configurazione
  • Gestione della conformità
  • Gestione della formazione
  • Gestione della formazione
  • Gestione della knowledge base
  • Gestione delle attività
  • Gestione delle modifiche
  • Gestione di documenti
  • Gestione di incidenti
  • Integrazione di Active Directory
  • Integrazioni di terze parti
  • Moduli personalizzabili
  • Monitoraggio dei progressi delle attività
  • Monitoraggio dei ticket di assistenza
  • Monitoraggio delle attività
  • Notifiche in tempo reale
  • Pianificazione delle modifiche
  • Portale self-service
  • Prioritizzazione
  • Proiezioni
  • Quadro della attività
  • Rendicontazione e analisi statistiche
  • Rendicontazione in tempo reale
  • Report personalizzabili
  • Sicurezza SSL
  • Single Sign On
  • Sistema plurilingue
  • Sondaggi e feedback
  • Strumenti collaborativi
  • Tracciato di controllo
  • Tracking delle modifiche

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Le migliori alternative a LaunchNotes

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Recensioni su LaunchNotes

Leggi tutte le recensioni

Valutazione complessiva

4,9/5

Punteggio medio

Facilità d'uso 4,9
Servizio clienti 5
Caratteristiche 4,7
Rapporto qualità-prezzo 4,8

Valuta il software

Condividi la tua esperienza con altri acquirenti.

Scrivi una recensione!
Dan C.
Director of Product, Healthcare Analytics
Consulenza manageriale, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 30/10/2020

"A dream tool for Product Marketing and Product Management"

Commenti: I've been in Product Management and Product Marketing for two decades and honestly this is the exact tool I've been searching for the entire time. I'm actually shocked that no one built something like LaunchNotes sooner. It's just incredibly powerful for PMs and PMMs (and even Customer Success Managers) to have a direct channel to reach users about upcoming changes - both before AND on the day those changes land. The segmentation makes it super simple to ensure you're only reaching the people you want with each and every communication. Our Email and Analytics teams also love it because it means we don't have to bother them every time we want to send an update or launch announcement to our user base. Oh, and the customer support has also just been stellar. Can't say enough good things about this team and their tool. Love it!

Vantaggi: The biggest pro is that it's given our entire organization a single place (and channel) to communicate directly with customers – and specifically the customers we need to reach – so we're no longer hitting huge swaths of people with irrelevant emails and seeing high unsubscribe rates. Prior to LaunchNotes, my teams had documentation, product change info, and launch comms hosted in 10 different places. Release notes were buried somewhere in Zendesk, a bunch of teams had their own changelogs hosted in GitHub and some legacy homegrown tool, the PMM team published blogs about new features and updates on our company blog where no one saw them (and of course they only had the bandwidth to cover the largest feature releases, as it's a really small team), the PM team sent a monthly product roadmap email that very few people ever read, and all the while the Customer Success folks were trying to keep users ahead of changes using in-app banners and pop-ups (and of course the segmentation on those never worked properly). It was an absolute mess until we rolled out LaunchNotes. Now each of the things I've mentioned above is all taken care of in a single place and through a single tool. Engagement with LaunchNotes notifications is through the roof and it gives us (and our Email team!) great peace of mind knowing we're not spamming anyone. As an added benefit, the PM team has now begun using it to announce beta features and enroll users in private beta programs, which has been super cool.

Inconvenienti: The only con we've run up against is the lack of email customization. Ideally we'd love to have the emails that LaunchNotes sends out on our behalf to be custom branded. However, I reached out to the LaunchNotes team and they told me it's on the roadmap and should be available soon. Other than that, no cons to report!

  • Fonte della recensione 
  • Data della recensione: 30/10/2020
Amir K.
Head of Marketing
Internet, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 2/11/2020

"Way more feature engagement, way less unsubscribes"

Commenti: The only thing I'd add here that I didn't say above is that the team that built this product is awesome. I've been in direct contact with several of them to ask questions, share feature requests, and just to talk shop about release comms strategies. Just a really nice team that provides phenomenal customer service. I have no idea how quickly LaunchNotes is growing, but I think this product is going to blow up!

Vantaggi: When someone first recommended LaunchNotes, and told me it came out-of-the-box with a communication platform that would allow me (a PMM) to communicate directly with different segments of my user base, it was seemingly too good to be true. But since we rolled out the product a few months ago I can not only confirm that this is exactly how the product works, but moreover that we've seen significantly higher engagement on new features as a result of using it. Additionally, we're also seeing way fewer unsubscribes from our email lists as well. And both of these things are a direct result of the awesome segmentation engine in LaunchNotes. Being able to cut through the noise with some serious signal is making an enormous difference, both for our teams, as well as our users.

Inconvenienti: I think it would be fantastic if they could begin to tie some of these engagement metrics we're seeing on our side back into a single dashboard, just so I could have a macro-level view of how successful each launch/release is. However, I reached out and suggested they build this and they said they're already working on it. So not sure I would really call it a con :)

  • Fonte della recensione 
  • Data della recensione: 2/11/2020
Rosalia M.
Freelancer
Scrittura e attività redazionali, Lavoratore autonomo
Ha utilizzato il software per: Prova gratuita
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    Nessuna recensione
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 27/7/2021

"A blog for your product or service"

Commenti: My experience is extremely positive, I really think that it is one of the best products available online.

Vantaggi: Basically, LaunchNotes allows you to have a blog for your products or services. I think that the best feature of this product is that it creates a group of members that care about what you are doing. You can communicate with people really interested in your work. With LaunchPad you can share what you are offering: you can describe your product or service, add roadmaps to show people how your work proceeds, you can do this even with the idea of a product you're about to release. You can invite people or allow them to subscribe to your LaunchNotes page: all this is made extremely easy because you can share links and embed widgets if you are already using other channels like a website. Moreover, you can fully customize the design of the page and your link. The most impressive thing is that tools like API, widgets and the opportunity to customize your page and links are included also in the basic plan. Moreover, LaunchNotes has a 14-day free trial, no credit card required.

Inconvenienti: There is nothing I don't like about LaunchNotes. It is something that everyone who has a product or service to offer should use.

  • Fonte della recensione 
  • Data della recensione: 27/7/2021
Patrick T.
CEO
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    8/10
  • Fonte della recensione 
  • Data della recensione: 23/10/2020

"Changelog made easy"

Commenti: It's saved us a ton of time every week keeping our customers in the loop on what's going on. It's pretty customizable and flexible. We can update something once in LaunchNotes and the right message reaches the right audience at the right time. Simple.

Vantaggi: LaunchNotes streamlined how we communicate product updates by providing one place to communicate changes to our customers. We had it up and running in no time, it's a breeze to use, and our users love it.

Inconvenienti: Nothing at the moment. A Zapier integration would be cool.

  • Fonte della recensione 
  • Data della recensione: 23/10/2020
Jeff C.
Co-founder + Chief Product Officer
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 3/11/2020

"The glue that holds our PM and PMM teams together"

Commenti: LaunchNotes is a super slick tool with a ton of potential. And I feel like I'm just scratching the surface of what's possible with it. For example, here are two added benefits that I've recently discovered and am loving as a PM: 1) the ability to tease new features we're working on a week or two before they land to get users excited about them and 2) the ability to get power users enrolled in alpha and beta programs. Prior to LaunchNotes the process of finding and enrolling users in EAP programs was super manual and time consuming. Now I can do it in a few clicks. Loving it.

Vantaggi: This product has a lot of pros, but my favorite is the Slack integration. Prior to LaunchNotes all our internal product updates were shared in a single Slack channel. The same Slack channel that received updates from Jira, our CI/CD tools, GitHub, and a bunch of other dev tools. For some teams this detailed level of info is helpful, but for our Product Marketing team it was way too much and quickly became a stream of technical jargon. So PMM just unsubscribed. With LaunchNotes, my Product Managers and I have a direct channel to keep Product Marketing aligned with what projects we're working on, how far along those projects are, and when they're going to be finished. LaunchNotes' Slack integration not only allows us to communicate these updates directly to the relevant Product Marketing counterparts so that no one is ever out of sync, but it does so at the fidelity that my PMMs need to effectively do their job. It's exactly what our PM and PMM teams needed, especially as we became a distributed team over the past year.

Inconvenienti: For my PMs it would be a time saver to be able to write and publish their bi-weekly updates directly from Slack. Right now the Slack integration does an amazing job of getting the right information to the right person at the right time, but it would just be amazing if we could generate these updates without having to leave Slack. Fwiw I've reached out and requested this enhancement and the LaunchNotes team said they're working with Slack on a way to make it happen. So hopefully it won't be a con for long.

  • Fonte della recensione 
  • Data della recensione: 3/11/2020