ion Platform

Excellent Customer Service

Commenti: I build pages for different partners very frequently. ION is a very easy to use tool which helps in creating pages within minutes. Recently we built a Landing Page request form which all our partners use to send request for new page. It's very convenient to manage all the pages & create exports.
Customer service is always well informed, and has always been able to resolve my concerns or provide the needed answers in a very timely manner.

A+ platform with A+ customer service

Commenti: I work in ion everyday and love everything it has to offer. It's great to work in a platform that is constantly updating to stay ahead of the current trends and customer needs. Customer service is the best i've ever seen with quick responses and extremely knowledgeable suggestions.

Aspetti positivi:

-always updating. the monthly releases keep getting better and better! -customer service gets a 10/10 (shoutout to Dave K.!) -100% responsive platform -data collection works great for every client

Aspetti negativi:

I wish there was a content upload feature, i know that's a crazy "wish", but we are seeing more of this request from clients.

Getting there

Commenti: Our company used Liveball as a means to support internal stakeholders on "special" projects that we couldn't fit into our company's primary web platform. The hope was that these stakeholders would be able to create and manage their pages minimal hand-holding and maintenance from our dev/creative resources.

Aspetti positivi:

- initial setup was well done, though at a cost. - the product is updated often and stays current with our needs in terms of features - users will html/css skills can get good results - support was always responsive

Aspetti negativi:

- the interface can be tough to grasp for those without previous cms experience, several levels and some buttons that don't convey obvious meanings - creating and managing forms is fairly convoluted - many tabs to navigate - without css/html skills it can be difficult to achieve pixel precision

Daily use

Commenti: I use ION daily to build landing pages for all my sites for subscription offers. I have found ION to be very easy to use. Being able to copy templates is a huge plus and saves time.

Aspetti positivi:

I love how you can preview your work in ION before making it live.

Aspetti negativi:

I do not like how there is no "undo" button. If you make an error then you have to re-do the project.

Interesting tool for fast collaboration in Marketing

Commenti: We used ION for more than 6 months now and we defined templates for marketing programs managers to create their own landing pages based on them. That allowed them to make changes to text and other elements fairly quickly without having to get in touch with the operations or design team. Once the template was defined it was easy for managers to make the changes they wanted.

Aspetti positivi:

Very interesting way of building landing pages that make it quick for siloed companies.

Aspetti negativi:

When it came to editing the template, it was a little hidden to find things. but nothing that an html, css expert couldn't do. Overall an interesting concept for agile marketing teams that need versatility and speed.