--- description: Scopri le funzionalità di Superchat, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Superchat - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Superchat](/software/210968/superchat) # Superchat Canonical: https://www.capterra.it/software/210968/superchat Pagina: 1/13\ Avanti: [Pagina successiva](https://www.capterra.it/software/210968/superchat?page=2) > Superchat offre alle aziende un modo semplice per comunicare con i clienti e creare loro esperienze uniche. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 282 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Superchat? Superchat può essere utilizzato da qualsiasi azienda, indipendentemente dal settore in cui opera. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 282 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: SuperX ## Contesto commerciale - **Prezzo di partenza**: 79,00 € - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile) - **Lingue supportate**: francese, inglese, spagnolo, tedesco - **Paesi disponibili**: Albania, Andorra, Austria, Belgio, Bielorussia, Bosnia ed Erzegovina, Bulgaria, Cechia, Cipro, Città del Vaticano, Croazia, Danimarca, Estonia, Finlandia, Francia, Germania, Gibilterra, Grecia, Groenlandia, Guernsey e altri 33 ## Funzionalità - CRM - Chatbot - Commenti/Note - Comunicazione multi-canale - Creazione di report/analisi - Cronologia clienti - Dashboard - Database clienti - Gestione dei contenuti - Gestione dei modelli - Gestione del flusso di lavoro - Gestione della campagna - Gestione della knowledge base - Gestione della posta in arrivo - Gestione della qualità - Gestione di feedback negativi - Monitoraggio delle revisioni - Notifica di revisione - Personalizzazione - Rendicontazione e analisi statistiche - Ricerca/Filtro - Richiesta di revisione - Strumenti collaborativi - Third-Party Integrations - Tracciamento delle interazioni ## Integrazioni (11 in totale) - Gmail - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Instagram - Microsoft Outlook - Nelly - WhatsApp - Zapier - apomap ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software) - [Software per contact center](https://www.capterra.it/directory/32035/contact-center/software) - [Software per la gestione della reputazione online](https://www.capterra.it/directory/30750/reputation-management/software) - [Piattaforme per recensioni](https://www.capterra.it/directory/31024/review-management/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4077 reviews) 2. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1760 reviews) 3. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18773 reviews) 5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1719 reviews) ## Recensioni ### "Eine Berreicherung für unseren Kundenservice" — 5.0/5 > **Pasquale** | *22 agosto 2024* | Sport | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Funktionalität und support. Schnellerer Service für unsere Kunden > > **Inconvenienti**: Eigentlich nichts. Es funktioniert wie es soll. ----- ### "Revolutionizing Communication with Secure and Efficient Features" — 5.0/5 > **Thomas** | *31 ottobre 2024* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I appreciate how Superchat seamlessly integrates note-taking within the chat, keeping everything organized. Its GDPR compliance ensures our data's privacy and security, which is crucial for us. > > **Inconvenienti**: While Superchat offers a robust set of features, having additional customization options for the interface would be a welcome enhancement to better suit individual preferences. > > Superchat has greatly enhanced our communication process. The integration of note-taking right within the chat is a game-changer, ensuring we stay organized and efficient. ----- ### "Great product and service" — 5.0/5 > **Nicole** | *4 luglio 2024* | Gestione formativa | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The possibility of sending campaigns to a very large amount of leads > > **Inconvenienti**: It should be integrated with the functionalities of Pipedrive. Whenever you add a tag in superchat or in pipedrive, it should also be modified on the other platform > > The overall experience is amazing, we love superchat and it has made our work much easier and faster\! ----- ### "Overall, a very disappointing experience." — 1.0/5 > **Ben** | *4 febbraio 2026* | Proprietà immobiliari | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Helpful initially, \[sensitive content hidden\] was very good. Some good training initially with the system and to be fair did not pressure us. We were quite confident it was going to work for our business. > > **Inconvenienti**: System was completely down for 8 days during our trial period Issues repeatedly blamed on Meta rather than taking ownership Incorrect claim that downtime was caused by a non-payment, which was untrue Poor communication and lack of reassurance when problems arose No clear explanation provided for the outage Risk to businesses relying on WhatsApp for inbound leads Continuous card payment authority makes cancellation difficult Required to pay a full 12-month contract despite service failure and non-use > > We found Superchat initially quite helpful during installation, however the experience quickly deteriorated once we began trialling the system internally. During the trial period, the service went down completely due to an issue with WhatsApp and remained offline for 8 days. Superchat repeatedly blamed this on an alleged non-payment of a Meta bill, which was simply not true. The payment was pending and due to be taken at the end of the billing cycle, as per standard Meta billing. This explanation was incorrect and deeply frustrating. What concerned us most was the lack of accountability. Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a clear explanation and reassurance that this would not happen again, neither were ever provided. Customer service during this period was extremely poor. Thankfully, we were only trialling the system on one number. Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds. To make matters worse, the contract operates on a continuous card payment authority, meaning cancellation is not straightforward. Despite the service failure and lack of support, we are now being required to pay the full 12-month contract, even though the system has not been used. Overall, a very disappointing experience. The product may look promising on the surface, but the reliability, customer service, and contract structure raise serious concerns. ----- ### "You've got to check out Superchat\!" — 5.0/5 > **Simon** | *14 ottobre 2024* | Proprietà immobiliari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The onboarding was amazing, the system is so intuitive anyway though. It really has supercharged our chat\! > > **Inconvenienti**: There's not really anything I dislike about it, other than only offering 2 automations for free on the basic plan. > > I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself. Superchat blew me away with it's functionality, simplicity and potential. I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live. ----- Pagina: 1/13\ Avanti: [Pagina successiva](https://www.capterra.it/software/210968/superchat?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/210968/superchat) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | pt | | | pt-PT | | ----- ## Dati strutturati