--- description: Scopri le funzionalità di Superchat, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Superchat - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Superchat](/software/210968/superchat) # Superchat Canonical: https://www.capterra.it/software/210968/superchat Pagina: 1/14\ Avanti: [Pagina successiva](https://www.capterra.it/software/210968/superchat?page=2) > Superchat offre alle aziende un modo semplice per comunicare con i clienti e creare loro esperienze uniche. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 316 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Superchat? Superchat può essere utilizzato da qualsiasi azienda, indipendentemente dal settore in cui opera. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 316 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: SuperX ## Contesto commerciale - **Prezzo di partenza**: 79,00 € - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile) - **Lingue supportate**: francese, inglese, italiano, portoghese, spagnolo, tedesco - **Paesi disponibili**: Albania, Andorra, Austria, Belgio, Bielorussia, Bosnia ed Erzegovina, Bulgaria, Cechia, Cipro, Città del Vaticano, Croazia, Danimarca, Estonia, Finlandia, Francia, Germania, Gibilterra, Grecia, Groenlandia, Guernsey e altri 33 ## Funzionalità - CRM - Chatbot - Commenti/Note - Comunicazione multi-canale - Creazione di report/analisi - Cronologia clienti - Dashboard - Database clienti - Gestione dei contenuti - Gestione dei modelli - Gestione del flusso di lavoro - Gestione della campagna - Gestione della knowledge base - Gestione della posta in arrivo - Gestione della qualità - Gestione di feedback negativi - Monitoraggio delle revisioni - Notifica di revisione - Personalizzazione - Rendicontazione e analisi statistiche - Ricerca/Filtro - Richiesta di revisione - Strumenti collaborativi - Third-Party Integrations - Tracciamento delle interazioni ## Integrazioni (11 in totale) - Gmail - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Instagram - Microsoft Outlook - Nelly - WhatsApp - Zapier - apomap ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software) - [Software per contact center](https://www.capterra.it/directory/32035/contact-center/software) - [Software per la gestione della reputazione online](https://www.capterra.it/directory/30750/reputation-management/software) - [Piattaforme per recensioni](https://www.capterra.it/directory/31024/review-management/software) ## Alternative 1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1728 reviews) ## Recensioni ### "Prime ottime impressioni da Superchat" — 5.0/5 > **Gianni** | *16 luglio 2026* | Vino e liquori | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: La sua immediatezza di utilizzo. In pratica già dopo il primo utilizzo sono riuscito a creare un modello whatsapp, una campagna ed il successivo invio > > **Inconvenienti**: Al momento per quello che ho visto non ci sono aree di miglioramento. Non saprei davvero cosa indicare di negativo della piattaforma > > Molto molto positiva. Ho visto la piattaforma sui social dopodichè ho mandato la richiesta di contatto. Sono stato contattato velocemente e subito dopo sono riuscito a partire ----- ### "Plenty of nice features, easy to automate" — 5.0/5 > **Amin** | *22 settembre 2026* | Gestione di organizzazioni non profit | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I've been using the tool for close to a year now, and i find it easy to use, and also i notice a great emphasis is done on building new features to make the work smoother and more efficient. I like how automations can be built with no-code and i like the AI help chat. When it cannot help, try to get \[sensitive content hidden\] to help, he goes the extra mile to make things work :) > > **Inconvenienti**: i wish it would be easier sometimes to schedule a quick 10min call with customer support, as it goes a long way, rather than having to chat about it. However some issues get solved as well quickly via ----- ### "Positive but with some questions open" — 4.0/5 > **Giovanni** | *27 luglio 2026* | Reclutamento e selezione del personale | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: they are very responsive and understood our issues. The UI is well suited for our internal users, thus adoption may be smooth > > **Inconvenienti**: the contacts take long to load compared to WhatsApp, this is a huge barrier for our internal utilization, because we need to be fast at finding the contact to communicate. Another point that I feel should be further developed is the automation potential with the messages and integration with CRMs > > Overall positive, although these doubts that I mentioned above make us question whether this is a viable long term solution ----- ### "Barely Used the System, Major Integration Problems and Very Poor Customer Service" — 1.0/5 > **Chris** | *11 agosto 2026* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: The interface itself was fairly clean and the basic messaging concept looked promising. Their staff were generally polite during calls and they did extend our cancellation period when technical problems prevented us from properly testing the system. Unfortunately, those positives were completely outweighed by the implementation problems, integration complexity and the way our refund request was handled. > > **Inconvenienti**: The biggest issue was that a key integration we discussed before purchase was presented as achievable, but in reality required substantial custom API work, webhooks, third-party automation through Make, logic for patients versus leads, handling full conversation histories, images and ongoing technical maintenance. We also had WhatsApp connection problems that required support and engineering involvement. Despite barely using the system, Superchat refused to refund us. > > Extremely disappointing. We spent far more time in meetings, setup, troubleshooting, reconnecting WhatsApp and investigating how to build the required Pabau integration than actually using Superchat. The system was barely used in practice because we did not want to promote it to clients until the setup was working properly. Our core requirement was to store complete WhatsApp conversations, including images, against the correct patient or lead in Pabau. We were told this was possible, but the reality was far more complicated than we reasonably understood during the sales process and would require substantial custom technical work. Superchat can clearly see the limited usage on our account and they were aware of the technical problems we experienced, yet they still refused a refund. Their handling of the complaint was particularly poor, focusing on the fact that we technically had account access rather than acknowledging that the service had barely been used and never became properly operational for our intended workflow. Based on our experience, I would strongly recommend that businesses fully test every required integration before signing up and do not rely simply on being told that something is technically possible through an API. ----- ### "Revolutionizing Communication with Secure and Efficient Features" — 5.0/5 > **Thomas** | *31 ottobre 2024* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I appreciate how Superchat seamlessly integrates note-taking within the chat, keeping everything organized. Its GDPR compliance ensures our data's privacy and security, which is crucial for us. > > **Inconvenienti**: While Superchat offers a robust set of features, having additional customization options for the interface would be a welcome enhancement to better suit individual preferences. > > Superchat has greatly enhanced our communication process. The integration of note-taking right within the chat is a game-changer, ensuring we stay organized and efficient. ----- Pagina: 1/14\ Avanti: [Pagina successiva](https://www.capterra.it/software/210968/superchat?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/210968/superchat) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | pt | | | pt-PT | | ----- ## Dati strutturati