--- description: Scopri le funzionalità di Social Intents, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Social Intents - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [Social Intents](/software/211547/social-intents) # Social Intents Canonical: https://www.capterra.it/software/211547/social-intents Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/211547/social-intents?page=2) > Parlare con i clienti dovrebbe essere facile. Chatta con loro direttamente da Microsoft Teams, Slack, Google Chat, Zoom e ChatGPT. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 10 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Social Intents? Live Chat per le aziende che già utilizzano Microsoft Teams, Slack, Google Chat e Zoom e ChatGPT. Live Chat con i visitatori del tuo sito web dagli strumenti di comunicazione che già usi. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 10 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Social Intents - **Anno di fondazione**: 2014 ## Contesto commerciale - **Prezzo di partenza**: 49,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Lingue supportate**: inglese - **Paesi disponibili**: Aruba, Australia, Austria, Bahamas, Belgio, Belize, Bermuda, Canada, Costa Rica, Curaçao, Danimarca, Emirati Arabi Uniti, Figi, Finlandia, Francia, Germania, Grecia, Groenlandia, Guam, India e altri 39 ## Funzionalità - AI Copilot - Accesso da dispositivi mobili - Alerts/Escalation - Assistenza clienti - Autoresponders - Bot preconfigurato - Branding personalizzabile - CRM - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Creazione di report/analisi - Elaborazione del linguaggio naturale - Gestione della posta in arrivo - Gestione delle code - Gestione di call center - IA/Machine learning - Instradamento automatico - Intelligenza delle conversazioni - Lead Qualification - Live Chat - Modulo offline - Rendicontazione e analisi statistiche - Riconoscimento della lingua - Risposte automatizzate - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Suggerimenti di query - Sviluppo senza codice - Third-Party Integrations - Trasferimento/Instradamento ## Integrazioni (21 in totale) - BigCommerce - Bubble - ChatGPT - Claude - Framer - Gemini - Google Chat - Microsoft 365 - Microsoft SharePoint - Microsoft Teams - Shopify - Slack - Squarespace - Webex Connect - Webex Suite ... e altre 6 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) - [Software per chatbot](https://www.capterra.it/directory/32448/chatbot/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1783 reviews) 2. [Freshchat](https://www.capterra.it/software/158117/freshchat) — 4.1/5 (124 reviews) 3. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Sprinklr](https://www.capterra.it/software/131274/sprinklr-platform) — 4.3/5 (91 reviews) 5. [Gladly](https://www.capterra.it/software/156723/gladly) — 4.8/5 (139 reviews) ## Recensioni ### "Social Intents powered our COVID-19 Success Story" — 5.0/5 > **Joshua** | *14 ottobre 2020* | Gestione formativa | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks. > > **Inconvenienti**: The built-in analytics are somewhat limited. > > While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support. ----- ### "Perfect solution, easy to integrate and best online support I've ever had\!" — 5.0/5 > **James** | *28 ottobre 2020* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom. > > **Inconvenienti**: We are yet to find anything missing or anything that doesn't meet our high standards. > > I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time\! ----- ### "Great support" — 5.0/5 > **Baylor** | *14 ottobre 2020* | Gestione formativa | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP\! > > **Inconvenienti**: There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it. ----- ### "My personal review for Social Intents." — 4.0/5 > **Alisha** | *12 aprile 2023* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks. > > **Inconvenienti**: Despite not having some of the more advanced features, it is still a decent platform and is satisfactory. ----- ### "The platform has functionality like live chat, chatbots, and email integrations." — 4.0/5 > **shivasish** | *9 marzo 2023* | Ricerche di mercato | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks. > > **Inconvenienti**: Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans. > > A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/211547/social-intents?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/211547/social-intents) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati