---
description: Scopri le funzionalità di Avaya Cloud Office, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: Avaya Cloud Office - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per comunicazione unificata](/directory/31035/unified-communications/software) > [Avaya Cloud Office](/software/212483/avaya-ip-office)

# Avaya Cloud Office

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> Soluzione di comunicazione e collaborazione che aiuta le aziende a gestire assistenti automatici, composizione di chiamate, conferenze e altro ancora.
> 
> Conclusione: valutazione di **4.2/5** stelle assegnate da 45 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

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## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.2/5** | 45 Recensioni |
| Facilità d'uso | 3.9/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.0/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 3.6/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.0/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: Avaya

## Contesto commerciale

- **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Windows (locale), Linux (locale)
- **Lingue supportate**: inglese
- **Paesi disponibili**: Stati Uniti

## Funzionalità

- Chat/Messaggistica
- Collaborazione multi-utente
- Comunicazione multi-canale
- Condivisione dello schermo
- Creazione di report/analisi
- Employee Coaching Tools
- Gestione dell'esperienza del cliente
- Gestione della qualità
- Gestione di call center
- Streaming della presentazione
- Videoconferenze

## Categoria

- [Software per comunicazione unificata](https://www.capterra.it/directory/31035/unified-communications/software)

## Categorie correlate

- [Software per comunicazione unificata](https://www.capterra.it/directory/31035/unified-communications/software)
- [Software di produttività](https://www.capterra.it/directory/30968/productivity/software)
- [Software per il controllo di qualità dei call center](https://www.capterra.it/directory/33415/contact-center-quality-assurance/software)
- [Software Voip](https://www.capterra.it/directory/30940/voip/software)
- [Software per audioconferenze](https://www.capterra.it/directory/32919/audio-conferencing/software)

## Alternative

1. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (914 reviews)
2. [Microsoft Teams](https://www.capterra.it/software/168668/microsoft-teams) — 4.5/5 (10940 reviews)
3. [Zoom Workplace](https://www.capterra.it/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews)
4. [Wildix](https://www.capterra.it/software/218251/wildix) — 4.7/5 (209 reviews)
5. [GoTo Meeting](https://www.capterra.it/software/163332/gotomeeting) — 4.4/5 (11525 reviews)

## Recensioni

### "AVAYA Rocks\!" — 5.0/5

> **Kenidra** | *21 febbraio 2025* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: The phone/computer system was very clear to operate and talk.
> 
> **Inconvenienti**: Sometimes I had difficulty logging into the Ayveda.
> 
> Most of the time, it worked while talking inbound calls for AT\&T Customers.

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### "Great softphone system to integrate with Teams" — 4.0/5

> **Erin** | *9 aprile 2025* | Servizi finanziari | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: Integrates well with MS Teams. The softphone feature of Avaya workplace through this is great. I like having everything hosted on the cloud so I can switch devices with relative ease.
> 
> **Inconvenienti**: Integrating Avaya to record audio during video calls can be a bit clunky at first. once you figure it out, it is manageable but training new employees to manage two pieces of software can be a drag.
> 
> We use Avaya because it offers a great softphone service that pairs nicely with teams and salesforce. I love the CRM Connector feature that turns our client info live. No more typing in numbers we just have to click in salesforce and it dials them in avaya. It also works well with our recording software that is needed for QA. We have been using versions of Avaya for years and the most recent update is solid. I primarily train new employees to use the software and once you get the hang of it everything is fairly intuitive.

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### "It serves as a basic productivity tool for call management" — 3.0/5

> **Moe** | *24 aprile 2025* | Telecomunicazioni | Tasso di raccomandazione: 6.0/10
> 
> **Vantaggi**: I like that it is very user friendly and supports call routing.
> 
> **Inconvenienti**: What I like least is that it provides limited customer context and does pull in customer interaction history.
> 
> My experience using Avaya Cloud Office was not bad as it simple to use but switching in between to get customer's details and interaction history was a bit stressful.

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### "Avaya Cloud Office" — 4.0/5

> **Charles** | *25 ottobre 2024* | E-learning | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: We can easily make calls from the office number without needing a physical phone. All that is required is a headpiece with a mic.
> 
> **Inconvenienti**: Sometimes the call drop can be annoying. Probably, from our network service provider. However, it affects our calls sometimes.
> 
> Not a bad one, its a good way to make official calls easily.

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### "Overall a good experience" — 4.0/5

> **Zhuowei** | *29 marzo 2025* | Servizi finanziari | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: It is for the most part very reliable, has good record tracking, and integrates well into Salesforce and other apps.
> 
> **Inconvenienti**: Sometimes the application can time out and throw error messages that are inconsistent with the actual problem. Fortunately, logging in and out usually fixes it.
> 
> I regularly use it for work to make calls and host meetings

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## Link

- [Visualizza su Capterra](https://www.capterra.it/software/212483/avaya-ip-office)

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