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Cos'è ProProfs Chat?

ProProfs Chat è un software per live chat online che consente alle imprese di offrire supporto istantaneo ai propri clienti e interagire con i visitatori del proprio sito web. Grazie alla chat di ProProfs, il team di supporto può risolvere i problemi rapidamente, fornire risposte rapide alle domande sui prodotti e servizi e assicurare la propria presenza ai clienti ogni volta che ne hanno bisogno. ProProfs Chat aiuterà i team di supporto a ridurre i ticket, migliorare i tempi di risposta e la soddisfazione dei clienti e, in ultima analisi, aumentare le vendite e il ROI.

Chi utilizza ProProfs Chat?

ProProfs è un'ottima soluzione di assistenza clienti perfetta, che può essere utilizzata dai team di marketing, vendite e supporto di tutti i settori. Li aiuterà a raggiungere il pubblico di riferimento e ad aumentare il coinvolgimento.

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ProProfs Chat Software - 5

Hai dubbi su ProProfs Chat? Confrontalo con un'alternativa popolare

ProProfs Chat

ProProfs Chat

4,8 (53)
15,00 USD
mese
Versione gratuita
Prova gratuita
28
20
4,7 (53)
4,6 (53)
4,8 (53)
VS.
Prezzo di partenza
Prezzi
Caratteristiche
Integrazioni
Facilità d'uso
Rapporto qualità-prezzo
Servizio clienti
13,00 €
mese
Versione gratuita
Prova gratuita
189
132
4,6 (1.668)
4,7 (1.668)
4,7 (1.668)
Le barre di valutazione verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su ProProfs Chat

Punteggio medio

Nel complesso
4,8
Facilità d'uso
4,7
Servizio clienti
4,8
Caratteristiche
4,5
Rapporto qualità-prezzo
4,6

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
79%
4
19%
3
2%
Deepanshu
Deepanshu
Marketing Manager (India)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Quick to Notify Us on Customers

5,0 3 anni fa

Commenti: Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays.

Aspetti positivi:

We like how it doesn’t let us miss out on incoming customer queries. We’re able to take all of them when our agents are online. It’s quite quick as well and agents don’t feel a lag either.

Aspetti negativi:

We would like to see more customization options for the chat button. We feel that there are fewer options to make them look more engaging for visitors to click them right away.

Tami
Vice President of Operations (USA)
Coaching e formazione professionale, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

ProProfs Chat is Perfect for Our Company

5,0 2 anni fa

Commenti: We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers.

Aspetti positivi:

Ease of use and affordability. We have been very happy with ProProfs Chat.

Aspetti negativi:

No spell check on the chats and just recommend canned responses. Should have chat as we do not do many canned responses.

Monica
Marketing Manager (India)
Internet, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best live chat tool I've worked on!

3,0 8 anni fa

Commenti: Awesome features.
I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!

Aspetti positivi:

As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business! Simple, easy to use and no complications!

Preethi
Preethi
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: GetApp

Affordable and highly valued Service

5,0 10 anni fa

Commenti: It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

Aspetti positivi:

The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Aspetti negativi:

The extended functionality provided need extensive time frame to explore

Risposta di ProProfs

5 anni fa

Thank you for sharing your review.

Sugandh
Sugandh
Sr. Marketing Executive (India)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Proactive Support Made Possible

5,0 4 anni fa

Commenti: I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all.

Aspetti positivi:

ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers.

Aspetti negativi:

The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets.

Anji
Anji
Software Developer (India)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Helps You Market Better on Website

5,0 5 anni fa

Commenti: The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.

Aspetti positivi:

I like there is this Announcement feature available. It helps us strategize how we should market our latest sales or product updates to customers visiting our website.

Aspetti negativi:

Haven’t found one so far in our use of the software for the past 11 months.

Toma
Toma
CEO (Romania)
Utente LinkedIn Verificato
Proprietà immobiliari, Lavoratore autonomo
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Helps us Predict Customer Response

5,0 4 anni fa

Commenti: Satisfied with the overall experience with this product as it helps us every day to reach out to our site visitors everyday. Would recommend brands to give it a try.

Aspetti positivi:

I’m sure that predicting customer response may be common in a lot of live chat solutions today. But this tool helps us understand the customer mindset faster and enables my agents to come up with a solution faster.

Aspetti negativi:

I’m not sure if there is something I can point out as what I least like about this software. So far the experience has been really good.

Risposta di ProProfs

4 anni fa

Thanks for sharing your review on ProProfs Chat.

Saumya
Saumya
Business Development (India)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Boosts Customer Engagement

5,0 4 anni fa

Commenti: So far so good. We’ve seen a significant growth in our website engagement with the help of this live chat software and would highly recommend others to give it a try.

Aspetti positivi:

The fact that we can improve our customer engagement on the website and at the same time educate customers about what’s coming in for them makes proprofs chat special for us.

Aspetti negativi:

I’m not sure what to complain about the product. It has flawlessly helped us overcome our biggest concern which was to improve website engagement.

Saurabh
Saurabh
SEO Expert (India)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Overall a Supportive Tool

4,0 3 anni fa

Commenti: We’re liking our experience with the software so far and so far we’ve never encountered major issues with their services or subscription.

Aspetti positivi:

We like how ProProfs completes our support suite. With its integration abilities, we are able to integrate it with our existing tools and manage incoming support and sales requests.

Aspetti negativi:

We should get more widget themes and designs to help us switch from one template to another.

Michael
Michael
Growth Engineer (Germania)
Utente LinkedIn Verificato
Produzione di media, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

All in One Complete Support Suite

5,0 4 anni fa

Commenti: Great so far. The product is offering us a seamless experience for free.

Aspetti positivi:

We started using ProProfs live chat as a free tool where we had the option of creating a support bundle with its other native tools like a knowledge base and help desk. The fact that they offer a support bundle even in a free package makes it the best support tool in the market.

Aspetti negativi:

They should have more features added that are basic in the free package to make it more accessible for people who are looking for a full-fledged package for free.

Utente Verificato
Utente LinkedIn Verificato
Gestione formativa, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Making Product Announcements is a Breeze

5,0 3 anni fa

Commenti: We have had a good experience with ProProfs Chat, and their team has helped us every step of the way. The software is easy to use and great for businesses of all sizes. We highly recommend ProProfs Chat to anyone who needs a strong tool for customer service.

Aspetti positivi:

Our team has been using this software for quite some time. ProProfs Chat has many features, but the part we liked the most was the announcements. We could communicate marketing material and offers to potential customers instantly.

Aspetti negativi:

We hope to see more templates for chatbots as it helps design conversations in line with our brand.

Utente Verificato
Utente LinkedIn Verificato
Settore automobilistico, 10.000+ dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great solution with loaded support.

5,0 4 anni fa

Commenti: My overall experience is, Magnificent components. I'm utilizing this device since 2 years at my association and I am very happy with it. I don't think I have anything as of since I can partake in con segment. It functions admirably for me!

Aspetti positivi:

I have utilized such countless administrations yet nothing comes identical to Live2Support. However Others are likewise acceptable, Live2Support has its name as a result of vivacious programming and reliably remarkable execution.

Aspetti negativi:

While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no partner on the site of project lead in our show rooms.

Another world
Another world
Spagna
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: GetApp
5,0 8 anni fa

Risposta di ProProfs

5 anni fa

Thank you for sharing your review.

Utente Verificato
Utente LinkedIn Verificato
Internet, 2-10 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Advanced chat tool, rather for small companies

4,0 5 anni fa

Aspetti positivi:

They provide a purchase history of the client we are chatting with – this helps in personalized conversation with him/her. You can see the activity of your customer while he/she is exploring your website – thanks to this feature you can initiate a conversation with your potential customer and help him/her in the purchasing process. You get all analytics you need to see how operators of your chats are performing. I like the feature that allows me to take over a chat conversation if it is necessary – sometimes the customer's case can be complicated and the novice operator may not have enough knowledge to solve it.

Aspetti negativi:

I didn't find anything that I didn't like.

Mike
Event Planner (India)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I can monitor people on my site!!

4,0 8 anni fa

Commenti: Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints! ;)

Aspetti positivi:

I am a blogger and I needed a medium to connect with my readers on WordPress website. When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!

Risposta di ProProfs

5 anni fa

Thank you for sharing your review.

Joya
Utente LinkedIn Verificato
Forniture e materiali
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Simple and customizable

5,0 10 anni fa

Commenti: With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.

Aspetti positivi:

It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us “powered by” logo removed, making sure our customers get a seamless customized experience from start to finish.

Aspetti negativi:

Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment.

Risposta di ProProfs

5 anni fa

Thank you for sharing your review.

kenley
Utente LinkedIn Verificato
Servizi bancari
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Affordable and highly valued Service

5,0 9 anni fa

Commenti: It is one of the most cost effective solution available in market for interacting with website visitor. Besides as a mean of sales and support for the website visitor it is also a mean to create your brand value for organization

Aspetti positivi:

We can manage multiple website using single live chat account. The responses are faster and quicker due to canned responses. Logo can be placed on chat window creating higher brand value. Co-browsing is also possible while chat on visitor end. Function of call back is really helpful to create a alternative option of interaction

Aspetti negativi:

comprehensive functionality need a lot of time to evaluate. online help documents need revamp may be to technical as far as I think may be its too technical for me only

Risposta di ProProfs

5 anni fa

Thank you for sharing your review.

zara
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Cost Effective Value Loaded solution

5,0 10 anni fa

Commenti: It is no doubt one of the best solution available in live chat services. We can say that it is value for money as the feature that this service provides are available at a higher cost from other service providers.

Aspetti positivi:

It provides the full opportunity for branding in visitor chat window besides that it also have comprehensive visitor information tracking which helps us a lot to create a targeted response to the website visitor.

Aspetti negativi:

The online helps need rationalization. It is not that it does not have the contents but there organization need little rationalization however I think it has nothing to do with the service itself

Risposta di ProProfs

5 anni fa

Thank you for sharing your review.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Made some customers smile thanks to ProProfs!

5,0 4 anni fa

Commenti: Very delightful. Glad I switched to ProProfs Chat plugin for my WordPress website.

Aspetti positivi:

Simplicity is the key to make your customers smile and while using this product, we feel as if it resonates with our values and that of our customers. It is so easy to use this tool and makes our support process a seamless experience for visitors. My team also likes how they can track their own input and get access to previous transcripts to improve the experience further.

Aspetti negativi:

I think the tool is really useful and for now my team and I have not come across any technical difficulties for sure.

Nicole
Owner & IT Head (USA)
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Excellent service for an even greater product!

5,0 8 anni fa

Aspetti positivi:

ProProfs has made helping my online customers so much easier than ever before. I have noticed that with this product, my sales have gone up twenty percent over the past month. (Versus the previous two months) ProProfs lets me see what any visitor is looking at in real time and allows me to live chat with them if they are in need of assistance. It has allowed my company to perform Customer Service to its fullest potential which makes my vistors and returning customers happier. Before I purchased this amazing little chat system, I couldn't pair my customers up with the products they need - and now I can!!

Risposta di ProProfs

5 anni fa

Thank you for sharing your review.

Svein
Head of support services (Norvegia)
Trasporto aereo/Aviazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great service for our customers

5,0 6 anni fa

Commenti: Good value and affordable prices.

Aspetti positivi:

Easy set up and this Product reduce our incoming phone calls

Aspetti negativi:

Nothing I can mention as I remeber now!!!

Risposta di ProProfs

5 anni fa

Thank you for sharing your review.

Richard
Specialist Sales (Paesi Bassi)
Utente LinkedIn Verificato
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Good software for lead generation for us

5,0 7 anni fa

Commenti: Great exploration for our business, getting quality leads, easy to communicate and many more

Aspetti positivi:

Automatic live chat that pops up at every page has helped us to generate and convert more leads. Even when the customer has a query regarding one product, we can let him know about the other products that we offer. And this ways sometimes the visitors have been converted into customers. The software is easy to use and runs on any web browser. The software does not require knowledge of any computer language.

Aspetti negativi:

It would be really nice if you work towards changing the notification sound. It is a bit creepy. ...

Risposta di ProProfs

5 anni fa

Thank you for sharing your review.

Mukesh
Senior Team Lead (India)
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Best tool connect with other customer support tools

5,0 8 anni fa

Aspetti positivi:

I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on. ProProfs Chat offers numerous integration with all these tools!

Utente Verificato
Utente LinkedIn Verificato
Servizi alla persona e alla famiglia
Ha utilizzato il software per: Non specificato
Fonte della recensione
Fonte: GetApp

Winning my customers through Live2support chat software

5,0 11 anni fa

Commenti: With an experience of two years I have come to the conclusion that live2support is trustworthy live chat software. With a huge variety of features and benefits which seems to have come true, this software helped me to win customer’s believe who came to my site as a visitor by solving there queries instantly.

Aspetti positivi:

Easy to integrate and use, no need of lots of technical information to install it on site.

Aspetti negativi:

NA

Adams
Manager
Ha utilizzato il software per: Non specificato
Fonte della recensione

Awesome Live Chat Software

5,0 14 anni fa

Commenti: I would like to recommend Live2Support for live chat software Version 3.1. Service is completely hosted by their servers, and web-based, so it is not mandatory to download or install. There is an online demo of 15 days free trial. Notable features include Proactive Chat Requests, Chat Histories, Operator Chat, and Foot Prints, Language Customization etc. It is quite competitive with other services Etc.

Aspetti positivi:

1. Monitor Website Traffic in Real-time. 2. Fast and Easy Navigation. 3. Block IP Address. 4. Send a pop-up window of special offer or change visitor current page with some special page. 5. Auto/Pro-active Chat Invitations. 6. Friendly Invitation. 7. Extensive Visitor Information System. (Geo location, search engine, time spent etc.) 8. Chat History of every visitor comes to your website. 9. Foot Prints (How many page visited and time spent by visitor on each page.) 10. Call Back & Call Back History

Aspetti negativi:

Video Chat

Risposta di ProProfs

5 anni fa

Thank you for sharing your review.