--- description: Scopri le funzionalità di Genesys Cloud CX, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.it/software/21409/genesys-cloud Pagina: 1/12\ Avanti: [Pagina successiva](https://www.capterra.it/software/21409/genesys-cloud?page=2) > PureCloud facilita le relazioni con i tuoi clienti. Potrai metterti in contatto tramite telefono, e-mail e chat mediante un singolo strumento, per un maggiore coinvolgimento dei clienti. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 264 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Genesys Cloud CX? PureCloud è per tutti\! Reparti IT e contact center con operazioni avanzate che preferiscono una soluzione di contact center all-in-one e su cloud che garantisce un trasferimento rapido delle comunicazioni. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 264 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.1/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Genesys - **Area geografica**: Daly City, USA - **Anno di fondazione**: 1990 ## Contesto commerciale - **Prezzo di partenza**: 75,00 USD - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, cinese tradizionale, coreano, francese, giapponese, inglese, italiano, norvegese, olandese, polacco, portoghese, spagnolo, svedese, tedesco, thailandese, turco - **Paesi disponibili**: Argentina, Australia, Belgio, Bolivia, Brasile, Cambogia, Canada, Cechia, Cile, Colombia, Corea del Sud, Costa Rica, Cuba, Danimarca, Ecuador, El Salvador, Emirati Arabi Uniti, Filippine, Finlandia, Francia e altri 36 ## Funzionalità - @menzioni - Accesso da dispositivi mobili - Analisi della produttività - Analisi visiva - Chat in tempo reale per i consumatori - Chat/Messaggistica - Chatbot - Commenti/Note - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Cronologia clienti - Employee Coaching Tools - Gestione degli elenchi - Gestione dei contenuti - Gestione dei feedback - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione della knowledge base - Gestione della posta in arrivo - Gestione delle comunicazioni - Instradamento automatico - Instradamento delle chiamate - Intelligenza delle conversazioni - Interfaccia agente - Live Chat - Messaggio vocale - Messaggistica via SMS - Moduli personalizzabili - Monitoraggio delle chiamate - Per i call center - Pianificazione del personale - Previsione del personale - Raccolta dati multi-canale - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Relazione delle chiamate - Ricerca del testo completo - Riconoscimento vocale - Selezione predittiva dei numeri di telefono - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Struttura sondaggio CES - Struttura sondaggio CSAT - Struttura sondaggio NPS - Task Automation - Trascrizione delle chiamate - Workflow Automation ... e altre 75 funzionalità ## Integrazioni (17 in totale) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... e altre 2 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software IVR](https://www.capterra.it/directory/30231/ivr/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4083 reviews) 3. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (325 reviews) 5. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (919 reviews) ## Recensioni ### "Genesys Cloud provides agility and continuously improves." — 5.0/5 > **Glen** | *6 agosto 2024* | Industria lattiero-casearia | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Genesys Cloud provides a live platform where we can take immediate action in a fast-paced environment, which is something we haven't had the ability to do in the previous telephony system we had. And the insights that it provides is invaluable. > > **Inconvenienti**: Some metrics can be hard to find, however this space is constantly improving. Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording. > > We love Genesys Cloud and it's constantly improving. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24 aprile 2025* | Telecomunicazioni | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Inconvenienti**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- ### "Powerful but dated, great engine under a clunky bonnet" — 3.0/5 > **ciara** | *22 maggio 2026* | Software informatici | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: What I have always appreciated is the depth of features and how well it supports a structured sales and support environment at scale. Running a team of SDRs, the routing, reporting, and visibility are genuinely strong and give me what I need to manage performance properly. It does a good job of syncing across devices which suits how I work between desktop and mobile throughout the day. From a value for money perspective, you can justify the cost if you are actually using the full capability of the platform. Customer support has been reliable over the years, especially when dealing with more complex issues that need proper attention. Once you get past the initial setup, it becomes part of your daily workflow and does its job consistently. It is not trying to be everything, so things like image editing or video editing are not relevant here, but for what it is built to do, it delivers. > > **Inconvenienti**: If I am being honest, it feels quite clunky and not particularly modern in terms of its out of the box experience. The UI could do with a proper refresh because some areas feel dated and harder to navigate than they should be. Ease of use is not its strongest point, especially for new starters who need time and support to get up to speed. There is also a heavy reliance on internet access, and the lack of meaningful offline capability can be frustrating when you are on the go. For a platform at this price point, I would expect more intuitive setup and less dependency on workarounds or additional configuration. While support is good when you reach them, self serve resources are not always the easiest to navigate quickly. It works, but it does not always feel efficient. > > I have been using it for about six years now, so this is coming from long term, day to day experience rather than a short trial. It is a solid platform that has supported my career well, particularly in leadership where visibility and control matter. That said, it has not evolved as quickly as I would have liked, and you do start to notice the gaps when you compare it to more modern tools. It requires a bit of patience and a willingness to work around some of its limitations, which may not suit everyone. From a commercial lens, it delivers value if you lean into its strengths and have the right setup behind it. It is dependable, but not particularly exciting to use, and that probably sums it up best. If you want something robust and proven, it is a safe choice, but if ease and modern UX are priorities, there are areas that could definitely be improved. ----- ### "Expensive but worth it" — 5.0/5 > **Sherry** | *12 marzo 2026* | Tempo libero, viaggi e turismo | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). It makes helping our customers so much faster. The built in AI is always a plus\! > > **Inconvenienti**: The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. It has taken some time to learn it. Other than that, it is one of the more expensive programs or platforms. > > Overall using Genesys Cloud CX is very efficient, although not easy to learn. It takes some time to learn how to use it, but it is worth it. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21 gennaio 2025* | Computer e sicurezza della rete | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Inconvenienti**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- Pagina: 1/12\ Avanti: [Pagina successiva](https://www.capterra.it/software/21409/genesys-cloud?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/21409/genesys-cloud) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati