--- description: Scopri le funzionalità di Squaretalk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per il controllo di qualità dei call center](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.it/software/219046/squaretalk-matrix Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/219046/squaretalk-matrix?page=2) > Il dialer predittivo Matrix di Squaretalk automatizza le comunicazioni in uscita e aumenta il tempo di conversazione degli agenti fino al 400%. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 128 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Squaretalk? Perfetto per i centri di comunicazione BPO e i grandi marchi con team di vendita e fidelizzazione proattivi, commercianti, telemarketer, ricercatori di mercato, agenti assicurativi, consulenti finanziari e altro ancora. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 128 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Squaretalk - **Anno di fondazione**: 2008 ## Contesto commerciale - **Prezzo di partenza**: 25,00 USD - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: arabo, ebraico, francese, inglese, italiano, spagnolo, tedesco - **Paesi disponibili**: Albania, Algeria, Andorra, Arabia Saudita, Armenia, Australia, Austria, Azerbaigian, Bahrein, Bangladesh, Belgio, Bhutan, Bielorussia, Bosnia ed Erzegovina, Brasile, Bulgaria, Cambogia, Canada, Cechia, Cina e altri 79 ## Funzionalità - Automated Attendant - Automazione dei processi aziendali - Chat/Messaggistica - Coinvolgimento di potenziali clienti - Collaborazione multi-utente - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Conferenze - Connessione telefonica automatica - Creazione di report/analisi - Definizione degli script di chiamata - Elaborazione del linguaggio naturale - Estensioni virtuali - Gestione contatti - Gestione degli elenchi - Gestione dei contenuti - Gestione della campagna - Gestione della pipeline di vendita - Gestione della qualità - Gestione delle prestazioni - Gestione di call center - IA/Machine learning - ID chiamante - IVR - Instradamento automatico - Instradamento delle chiamate - Interfaccia agente - Invio di SMS di massa - Messaggio vocale - Messaggistica bidirezionale - Messaggistica programmata - Messaggistica via SMS - Monitoraggio dei KPI - Monitoraggio delle chiamate - PBX - Parametri prestazionali - Personalizzazione - Pianificazione della campagna - Programmazione della campagna - Quadro della attività - Registrazione - Registrazione delle chiamate - Relazione delle chiamate - Risposte automatizzate - Selezione predittiva dei numeri di telefono - Smistamento automatico delle chiamate - Trascrizione delle chiamate - Trasferimento/Instradamento - VoIP - Workflow Automation ... e altre 26 funzionalità ## Integrazioni (7 in totale) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per il controllo di qualità dei call center](https://www.capterra.it/directory/33415/contact-center-quality-assurance/software) ## Categorie correlate - [Software per il controllo di qualità dei call center](https://www.capterra.it/directory/33415/contact-center-quality-assurance/software) - [Assistenti virtuali](https://www.capterra.it/directory/33535/virtual-assistant/software) - [Software per la selezione predittiva dei numeri di telefono](https://www.capterra.it/directory/30597/predictive-dialer/software) - [Software per chiamate automatiche](https://www.capterra.it/directory/30999/auto-dialer/software) - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Alternative 1. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (335 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [CallHippo](https://www.capterra.it/software/159578/callhippo) — 4.4/5 (694 reviews) ## Recensioni ### "A decent tool for remote teams" — 5.0/5 > **Daniel** | *8 agosto 2026* | Materiali da costruzione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Squaretalk's real-time transcription feature works well enough for our team's remote meetings. We've been using it for about two years now, and it's pretty solid. It's also pretty easy to use, even for our less tech-savvy team members. > > **Inconvenienti**: One minor complaint is the occasional lag in syncing our recordings with the transcription. It's not a huge deal, but it can be kind of annoying when you're trying to review a meeting. > > I've had a mostly positive experience with Squaretalk, finding it to be a reliable tool for my team's communication needs. While it's not without its occasional hiccups, I appreciate the ease of use and the ability to integrate it with other tools we already use, making it a valuable addition to our workflow. ----- ### "A solid communication platform once you get used to it" — 4.0/5 > **Furkan** | *8 settembre 2026* | Design | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: What I like most about Squaretalk is that it brings most of the communication workflow into one place. Call management is strong, and features like routing, call monitoring and contact management make it much easier to handle both incoming and outgoing conversations as a team. I also like having email and messaging options closer to the calling workflow instead of constantly switching between different tools. Once the basic setup is complete, the interface is fairly easy to use and the overall value for money is good for the amount of functionality included. > > **Inconvenienti**: There is a learning curve when you first start using the more advanced call and administration features. Basic daily tasks are straightforward, but some settings take time to understand if you have not worked with a cloud contact center before. I have also come across a few small performance or navigation annoyances that could be smoother. They have not seriously affected my work, but the admin experience could still be more polished. > > Overall, my experience with Squaretalk has been positive. It gives the team a more structured way to manage calls and customer communication, and the real-time visibility into activity is especially useful when several people are handling conversations at the same time. Phone support and onboarding are also valuable when dealing with more technical settings, because the platform has more depth than it first appears. I like the combination of call management, email and messaging features, and I think the pricing is reasonable compared with heavier enterprise contact center solutions. It is not completely effortless to learn, but once you understand the workflow it becomes a reliable tool for day-to-day communication. ----- ### "Reliable calling platform with great support" — 5.0/5 > **Tarun** | *29 settembre 2026* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The combination of calling features and management tools is probably what I like most. We can manage calls, monitor activity, and keep track of team performance without having to jump between several different systems. The support team is another strong point. Getting help when something needs to be configured or when we have a question has generally been quick and straightforward. > > **Inconvenienti**: The platform has quite a few features, so there is a bit of a learning curve when you first start using the more advanced settings. Some parts of the interface could also be made a little simpler and more intuitive. These aren't major issues once the team gets familiar with the system, but improving the initial experience would make onboarding even easier. > > Overall, my experience with Squaretalk has been very positive. The platform is reliable for day-to-day calling and makes it easier to manage and monitor communication from one place. The setup was fairly straightforward, and once we got familiar with the different features, it became easy for the team to use. I also appreciate the quality of customer support. Whenever we’ve had a question or needed help with configuration, the support team has been responsive and helpful. There is a little bit of a learning curve with some of the more advanced features, but overall Squaretalk has been a dependable solution and has made our calling operations more organized and efficient. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 maggio 2019* | Logistica e catena di approvvigionamento | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Inconvenienti**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Simple and reliable for student course pitching & support calls" — 5.0/5 > **Shivam** | *22 settembre 2026* | E-learning | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I mainly used Squaretalk for cold calling students to pitch our courses and also for reaching out when students needed any kind of support. What I liked the most was the availability and the quality of calls. Calls were clear most of the time and the system felt reliable for regular daily use. The interface is also very simple and easy to understand, so I didn’t have to struggle to figure things out > > **Inconvenienti**: I didn’t face any major issues during my use. There is always some scope for improvement in any platform, but nothing stood out as a real problem for me > > My overall experience with Squaretalk has been really good. I’ve been using it for cold calling students about our courses and for support related conversations. call quality and availability have been solid, which is the most important thing for this kind of work. The interface is clean and simple, so the learning curve is short \& anyone can start using it quickly , i mostly used the calling features, and call management felt straightforward. i haven’t heavily used email or SMS yet, and I didn’t face any noticeable bugs so far. for value for money and ease of use, it feels good for regular calling needs. ----- Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/219046/squaretalk-matrix?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/219046/squaretalk-matrix) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati