--- description: Scopri le funzionalità di Squaretalk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per il controllo di qualità dei call center](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.it/software/219046/squaretalk-matrix Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/219046/squaretalk-matrix?page=2) > Il dialer predittivo Matrix di Squaretalk automatizza le comunicazioni in uscita e aumenta il tempo di conversazione degli agenti fino al 400%. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 114 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Squaretalk? Perfetto per i centri di comunicazione BPO e i grandi marchi con team di vendita e fidelizzazione proattivi, commercianti, telemarketer, ricercatori di mercato, agenti assicurativi, consulenti finanziari e altro ancora. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 114 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Squaretalk - **Anno di fondazione**: 2008 ## Contesto commerciale - **Prezzo di partenza**: 25,00 USD - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: arabo, ebraico, francese, inglese, italiano, spagnolo, tedesco - **Paesi disponibili**: Albania, Algeria, Andorra, Arabia Saudita, Armenia, Australia, Austria, Azerbaigian, Bahrein, Bangladesh, Belgio, Bhutan, Bielorussia, Bosnia ed Erzegovina, Brasile, Bulgaria, Cambogia, Canada, Cechia, Cina e altri 79 ## Funzionalità - Automated Attendant - Automazione dei processi aziendali - Autorizzazioni basate sul ruolo - Avvisi/Notifiche - Chat/Messaggistica - Coinvolgimento di potenziali clienti - Collaborazione multi-utente - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Conferenze - Creazione di report/analisi - Dashboard - Definizione degli script di chiamata - Elaborazione del linguaggio naturale - Estensioni virtuali - Gestione degli elenchi - Gestione dei contenuti - Gestione della campagna - Gestione della pipeline di vendita - Gestione della qualità - Gestione delle code - Gestione di call center - Gestione di potenziali clienti - Gestione elenco chiamate - IA/Machine learning - Instradamento automatico - Instradamento delle chiamate - Interfaccia agente - Invio di SMS di massa - Messaggio vocale - Messaggistica bidirezionale - Messaggistica programmata - Messaggistica via SMS - Monitoraggio delle chiamate - PBX - Parametri prestazionali - Personalizzazione - Programmazione della campagna - Quadro della attività - Registrazione - Registrazione delle chiamate - Relazione delle chiamate - Report personalizzabili - Risposte automatizzate - Selezione predittiva dei numeri di telefono - Sistema plurilingue - Smistamento automatico delle chiamate - Third-Party Integrations - Trascrizione delle chiamate - Trunking SIP ... e altre 26 funzionalità ## Integrazioni (7 in totale) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per il controllo di qualità dei call center](https://www.capterra.it/directory/33415/contact-center-quality-assurance/software) ## Categorie correlate - [Software per il controllo di qualità dei call center](https://www.capterra.it/directory/33415/contact-center-quality-assurance/software) - [Assistenti virtuali](https://www.capterra.it/directory/33535/virtual-assistant/software) - [Software per la selezione predittiva dei numeri di telefono](https://www.capterra.it/directory/30597/predictive-dialer/software) - [Software per chiamate automatiche](https://www.capterra.it/directory/30999/auto-dialer/software) - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Alternative 1. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (330 reviews) 2. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [CallHippo](https://www.capterra.it/software/159578/callhippo) — 4.4/5 (689 reviews) ## Recensioni ### "A decent tool for remote teams" — 5.0/5 > **Daniel** | *8 agosto 2026* | Materiali da costruzione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Squaretalk's real-time transcription feature works well enough for our team's remote meetings. We've been using it for about two years now, and it's pretty solid. It's also pretty easy to use, even for our less tech-savvy team members. > > **Inconvenienti**: One minor complaint is the occasional lag in syncing our recordings with the transcription. It's not a huge deal, but it can be kind of annoying when you're trying to review a meeting. > > I've had a mostly positive experience with Squaretalk, finding it to be a reliable tool for my team's communication needs. While it's not without its occasional hiccups, I appreciate the ease of use and the ability to integrate it with other tools we already use, making it a valuable addition to our workflow. ----- ### "Reliable Calling Platform That Helped My Insurance Sales Team Stay Organized" — 4.0/5 > **Venkat** | *20 luglio 2026* | Assicurazioni | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup. I also think it offers good value for money because it combines calling, reporting, and management features in one platform. The connection quality was generally stable, so our customer conversations were rarely interrupted. > > **Inconvenienti**: The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before. Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity. > > It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions. The interface is user-friendly, the reporting tools provide useful insights, and the call management features have made daily operations much smoother. ----- ### "Squaretalk Review - A Decent Tool for Team Communication" — 5.0/5 > **Clara** | *13 agosto 2026* | Software informatici | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Squaretalk's ease of use and seamless integration with our existing workflow are a big plus. I've found it pretty solid for team communication and collaboration. We've been able to streamline our processes and improve productivity, which is a huge benefit for our team. > > **Inconvenienti**: One thing that's kind of annoying is the occasional lag when loading large files. It's not a huge deal, but it can be frustrating when you're working under tight deadlines. We've also found the customer support to be a bit slow to respond at times. > > I've had a generally positive experience with Squaretalk, using it regularly for our team's communication and collaboration. It's user-friendly and has helped streamline our workflow, although I've encountered some minor glitches and wish for a few more customization options to enhance its functionality further. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 maggio 2019* | Logistica e catena di approvvigionamento | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Inconvenienti**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 giugno 2026* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Inconvenienti**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/219046/squaretalk-matrix?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/219046/squaretalk-matrix) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati