Cos'è Squaretalk?

Perfettamente integrato in qualsiasi CRM, il dialer predittivo Matrix automatizza le campagne di marketing. Tiene traccia delle prestazioni e del comportamento degli agenti su tutti i canali di comunicazione e li abbina ai lead che hanno maggiori probabilità di rispondere. Inoltre Matrix controlla la frequenza delle chiamate, ottimizzando la composizione in base alla disponibilità degli agenti. Matrix offre ai clienti una presenza locale in tutto il mondo con accesso a numeri locali, mobili e verdi in oltre 100 Paesi e 3.400 aree geografiche.

Chi utilizza Squaretalk?

Perfetto per i centri di comunicazione BPO e i grandi marchi con team di vendita e fidelizzazione proattivi, commercianti, telemarketer, ricercatori di mercato, agenti assicurativi, consulenti finanziari e altro ancora.

Dove si può implementare Squaretalk?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop)

Informazioni sul fornitore

  • Squaretalk
  • Fondata nel 2008
  • Assistenza telefonica
  • Assistenza diretta 24 ore su 24
  • Chat

Disponibilità per Paese

Arabia Saudita, Australia, Austria, Bahrein, Belgio e altri 61

Lingue

inglese

Squaretalk prezzo

Prezzo di partenza:

30,00 USD/mese
  • Sì, offre prova gratuita
  • Senza versione gratuita

Squaretalk non dispone di un piano gratuito ma offre una versione di prova gratuita. La versione a pagamento di Squaretalk è disponibile a partire da 30,00 USD/mese.

Piani tariffari richiedi una prova gratuita

Informazioni sul fornitore

  • Squaretalk
  • Fondata nel 2008
  • Assistenza telefonica
  • Assistenza diretta 24 ore su 24
  • Chat

Disponibilità per Paese

Arabia Saudita, Australia, Austria, Bahrein, Belgio e altri 61

Lingue

inglese

Video e immagini di Squaretalk

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Caratteristiche di Squaretalk

  • API
  • Analisi dati in tempo reale
  • Automazione dei processi e dei flussi di lavoro
  • Autorizzazioni basate sul ruolo
  • Avvisi/Notifiche
  • CRM
  • Chat/Messaggistica
  • Collaborazione multi-utente
  • Composizione automatica dei numeri di telefono
  • Comunicazione multi-canale
  • Comunicazioni unificate
  • Conferenze
  • Connessione VoIP
  • Connessione telefonica automatica
  • Creazione di report/analisi
  • Definizione degli script di chiamata
  • Estensioni virtuali
  • Gestione contatti
  • Gestione degli elenchi
  • Gestione della campagna
  • Gestione della forza lavoro
  • Gestione della qualità
  • Gestione delle code
  • Gestione delle comunicazioni
  • Gestione di call center
  • Gestione elenco chiamate
  • ID chiamante
  • IVR/Riconoscimento Vocale
  • Instradamento automatico
  • Instradamento delle chiamate
  • Integrazione telefonia-computer (CTI)
  • Integrazioni di terze parti
  • Interfaccia agente
  • Invio di SMS di massa
  • Live Chat
  • Marketing via SMS
  • Messaggistica programmata
  • Messaggistica via SMS
  • Monitoraggio delle chiamate
  • Monitoraggio in tempo reale
  • PBX
  • Programmazione delle richiamate
  • Quadro della attività
  • Registrazione delle chiamate
  • Registrazione su richiesta
  • Relazione delle chiamate
  • Rendicontazione e analisi statistiche
  • Rendicontazione in tempo reale
  • Report personalizzabili
  • Ripartizione delle chiamate
  • Risposte automatizzate
  • Selezione predittiva dei numeri di telefono
  • Smistamento automatico delle chiamate
  • Tracciamento delle interazioni
  • Trasferimento delle chiamate
  • Trunking SIP

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Recensioni su Squaretalk

Punteggio medio

Nel complesso
4,8 (47)
Facilità d'uso
4,8 (47)
Servizio clienti
4,8 (47)
Caratteristiche
4,8 (47)
Rapporto qualità-prezzo
4,8 (47)

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
89%
4
9%
1
2%
Russell W.
Russell W.
Director of Marketing (USA)
Utente LinkedIn Verificato
Marketing e pubblicità, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: GetApp

These guys are seriously AWESOME!!!

5,0 4 mesi fa

Commenti: After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature.

Aspetti positivi:

I spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys.

Aspetti negativi:

They really don't have any cons. I liked everything.

Risposta di Squaretalk

4 mesi fa

Thanks for the kind words! We are glad you had a pleasant experience and we will do our best to continue in the same spirit. Reach out anytime if you have any questions or need assistance.

Jay S.
Outbound DemandGen & Sales Development Director (Israele)
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Amazing Software, Amazing Support

5,0 anno scorso

Commenti: I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly).
The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn it into a super compatible and clear software.
In addition, SquareTalk's onboarding and customer success teams went out of their way to integrate the solution with the business tools that we are using (including some that it was not designed for) and made make sure that everything, to the smallest resolutions, works perfectly.
No need to mention that on the user/agent side, everything is nearly flawless. Amazing UX.
Very professional team. Amazing product. I am very satisfied with Matrix and I highly recommend it.

Aspetti positivi:

Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies.

Aspetti negativi:

UI could be improved on the admin side. The agent side is nearly perfect.

Risposta di Squaretalk

5 mesi fa

Thank you for your feedback. We are excited to hear that you are enjoying the app, and we're glad to hear that you found it easy to use. We'll continue working hard on future updates & features so that you can enjoy using Matrix even more.

Utente Verificato
Customer Service Manager (USA)
Utente LinkedIn Verificato
Internet, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great Product For My Teams

5,0 4 settimane fa Nuova

Commenti: The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly.

Aspetti positivi:

The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.

Aspetti negativi:

The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group.

Risposta di Squaretalk

4 settimane fa

Thanks for the support and constructive feedback, we're so glad to hear that Squaretalk is working out for you and your team! We're constantly adding new integrations, so stay tuned for the latest releases! Don't hesitate to contact our support team if you need assistance connecting your tools through API, they will be more than happy to help.

Alexander L.
Head of Sales (Malaysia)
Logistica e catena di approvvigionamento, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Horrible, not working, and not even refunding or replying to refund requests

1,0 3 anni fa

Aspetti positivi:

The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.

Aspetti negativi:

It never worked. The guys couldn't like this [SENSITIVE CONTENT] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.

Risposta di Squaretalk

5 mesi fa

We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you.

Shay F.
business development manager (Israele)
Marketing e pubblicità, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

the best predictive dialer yet!!!!

5,0 6 anni fa

Commenti: As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels.
fast, smart, litlle to none bugs, and the customer service???? the best in the field.
In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that. The interface is easy, intuative, with lots of functions, they thought about evrything.
The support team is firstly, very professional, and secondly, very welcoming and nice.
As for VFM...the best there is in the field, and believe me, I checked!!! The calls quality is good most of the time, better than the other providers, thats for sure. Thnak you again Innitel, for everything :-)

Aspetti positivi:

easy to use almost without bugs the best customer service there is intuative interface very good calls quality very good value for money

Aspetti negativi:

haven't found any yet