Chi utilizza questo software?

CargoWise One is aimed at logistics companies with freight forwarding, customs, wharf cartage, container freight station, local transport, shipping, ships agency and contract warehousing requirements.

Valutazioni medie

22 recensioni
  • Nel complesso 3 / 5
  • Facilità d'uso 2.7 / 5
  • Servizio clienti 2 / 5
  • Caratteristiche 3.3 / 5
  • Rapporto qualità-prezzo 2.5 / 5

Dettagli del prodotto

  • Versione gratuita No
  • Prova gratuita
  • Implementazione Cloud, SaaS, Web
  • Formazione Documentazione
  • Assistenza Assistenza diretta 24 ore su 24
    Orario lavorativo
    Online

Dettagli del fornitore

  • WiseTech Global
  • http://www.cargowise.com
  • Fondata nel 1994

Informazioni su CargoWise One

CargoWise One is a single source, deeply integrated, and truly global platform designed to meet the diverse needs of the logistics industry.
CargoWise One enables customers to execute highly complex logistics transactions and manage their operations on one database across multiple users, functions, offices, countries, currencies and languages.
Our cloud-based software streamlines your processes, integrates your business with your customers & partners, and increases your efficiency.

Caratteristiche di CargoWise One

  • Evasione di ordini
  • Gestione dei fornitori
  • Gestione dei trasporti
  • Gestione del magazzino
  • Gestione dell'inventario
  • Gestione delle spedizioni
  • Gestione importazione/esportazione
  • Pianificazione della domanda
  • Pianificazione di vendite e operazioni
  • Trasmissione elettronica di dati (EDI)
  • CRM
  • Codici a barre/RFID
  • Cross Docking
  • Gestione 3PL
  • Gestione degli ordini
  • Gestione dei fornitori
  • Gestione dei trasporti
  • Gestione dell'inventario
  • Gestione della flotta
  • Gestione delle spedizioni
  • Avvisi/Notifiche
  • Integrazione di siti web
  • Monitoraggio dello stato
  • Per il trasporto merci
  • Per l'e-commerce
  • Tempi stimati di consegna
  • Gestione del magazzino
  • Importazione / Esportazione
  • Invio di container
  • Invio di pacchetti
  • Monitoraggio delle spedizioni
  • Polizze di carico
  • Shipment Price Calculation
  • Spedizione per via aerea
  • Spedizioni per via mare
  • Spedizioni via terra
  • Trasporti marittimi
  • 3PL
  • Bolle di accompagnamento
  • Codici a barre / RFID
  • Fatturazione e contabilizzazione
  • Gestione del carico
  • Gestione del magazzino
  • Gestione del trasporto a carico parziale
  • Gestione della clientela
  • Gestione delle importazioni e delle esportazioni
  • Gestione tariffaria
  • Monitoraggio delle spedizioni
  • Portale dei clienti
  • Spedizionieri internazionali
  • Spedizionieri nazionali

Le recensioni più dettagliate su CargoWise One

Thinking of changing your Freight Forwarding Software to Cargowise One ? Pl. consider this.

Data della recensione: 19/10/2018
Swati P.
Manager- Logistics
Logistica e catena di approvvigionamento, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
3/5
Nel complesso
2 / 5
Facilità d'uso
3 / 5
Caratteristiche e funzionalità
1 / 5
Assistenza clienti
1 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: CW1 - a story of undelivered promises...
Key reason for choosing CargoWise One as the company's ERP, was to realize substantial savings in resources time & cost. However, even after a year of implementation we've seen only costs escalating.

Vantaggi: 1. It is an end to end one stop software.
2. It has a pretty good customer facing 'Track and Trace' feature.
3. Decent accounting package.

Inconvenienti: 1. Customer Service levels at WiseTech are below expectations. There's no one you can pick up the phone and speak to except during the initial sales. After that you are left on your own. You just have some videos to refer to. If there are issues.. they've to be raised as 'incidents'. It takes a long while for them to ascertain the nature of issues. At times you are just left following up on the issues.
2. The biggest scare is their dynamic & unpredictable pricing policy. While they lure you with attractive discounts initially, they are quick to change their discount structures, the parameters of billing & add new charge heads as they please. Yes ,they give you some notice...but you pretty much have no choice, but to pay. We’ve already seen multiple pricing revisions so far. Its always been advantage Wisetech. You just cannot predict or manage your ERP/EDI usage cost even if you do not want to expand your business. At times one has to even follow up for billing errors.
3. Cumbersome workflow processes raised to Wisetech in 2017 have been taken up as developments. Neither do they stick to deadlines committed, nor do they give regular updates.
4. Their main selling point is that implementation of this end to end ERP will result in substantial saving of resources, Time & Cost. It’s over a year since we implemented …..this is far from the truth. All we see is escalating system costs. There’s no guidance on how the “savings” can be achieved.

System is great, but their support system is horrendous

Data della recensione: 5/8/2019
Mike M.
Vice President
Consegna di pacchi/merci, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
2/5
Nel complesso
4 / 5
Facilità d'uso
3 / 5
Caratteristiche e funzionalità
1 / 5
Assistenza clienti
1 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: I am really torn on this product. The system itself is great. We have seen increases in productivity, and added functionality over our last platform, but it is hard to stay satisfied when the support team is so horrible and unresponsive. I suspect if they don't implement some changes to their support infrastructure that they will begin to lose market share.

Vantaggi: The software platform itself is pretty good. It's robust, has all the features you need, and is updated pretty regularly.

Inconvenienti: Hands down the support team for this product is absolutely horrendous. When you log a ticket, despite telling them what steps you've already taken to try and overcome the issue, they refer you to a training video or generic worksheet on how a given module works. Even if you reference in the ticket that you've already watched the video and read the worksheet. I have one ticket open now for 3+ months that I request an update on weekly and have yet to receive an update. Absolutely horrible support for this product.

Wisetech's Cargowise One : Lack of support biggest issue

Data della recensione: 31/1/2017
Larry I.
Fonte della recensione 
2/5
Nel complesso
2 / 5
Facilità d'uso
2 / 5
Caratteristiche e funzionalità
1 / 5
Assistenza clienti
2 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: The product is getting better, but it takes too long to process shipments, and we need extra accounting staff and ops staff to do the same thing we did with prior software. The worst thing is customer support, or lack of. You cannot call them, you must use the incident system. You create an incident, wait 24-48 hours for a response , than get a question that may or may not be pertinent. Than you reply, and incident s go on for days. Than they close it before your finished. If you do call a support line, they cannot help you, they tell you to open an incident. They also do not know how to answer the phones. They purposely do not give out their names, you must ask. Not sure if this is an Australian thing.

Vantaggi: Compliance with U.S. customs is satisfactory.

Inconvenienti: Trying to create or change a report or document is difficult. Try to find what they call a macro for a field, is very time consuming. You cannot ask any questions about this either, as they point you to
an expensive partner .
Customer service is about the worst I have ever seen.

Risposta del fornitore

da WiseTech Global il giorno 1/2/2017

Hi Larry,
Thank you for sharing your experience here. Sorry that your concerns weren¿t sufficiently addressed
While we do have list of eLearning and self support documentation available to all CargoWise One Users, we do have several resources to augment support inquiries:
o WiseService and WiseTechnical Partners: provide customer support/implementation, and training in addition to generalized IT consulting services
o CargoWise One Community: forums where users share ideas/best practices/solve issues collaboratively (WisePartners and WTG staff review these and jump in with support info periodically)
o Relationship and Account Management team: global teams helping with incidents logged in your CargoWise One account, or to recommend WisePartner support options
If you have already worked with these resources, please share your feedback ([email protected])and I will forward to our team. Just let us know your Organization code so we can properly review

Best when provided with accurate data

Data della recensione: 11/3/2018
Ibrahim M.
Account Payable Accountant
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
4/5
Nel complesso
3 / 5
Facilità d'uso
4 / 5
Caratteristiche e funzionalità
1 / 5
Assistenza clienti
4 / 5
Rapporto qualità-prezzo

Vantaggi: Edocs. Apart from having supportings in shipment/consol level you can actually put your accounting transactions supporting in edocs. For example you just have to click the pettycash transactions to access petty cash request form and receipts. This really saves time when auditing.

Inconvenienti: I think it does not have a link to provide to your clients so that they can download invoices /statements to themselves.

Risposta del fornitore

da WiseTech Global il giorno 14/3/2018

Dear Ibrahim, Thank you for your review! You may be interested to explore the Web Tracker features and functionality further, as it does allow you to set up customers to view/download documents such as invoices and statements themselves.

To view the 1WEB001 and 1WEB010 videos on WiseLearning and get a step-by-step overview of how this is done, Log into My Account within your CargoWise One system. And if you have any trouble along the way, simply reach out to your key account manager, or submit an eRequest to reach them (hit the [F1] key from within CW1).

Again, thank you for sharing your experience with us.

Jennifer
Sydney, Australia

It is a good software but they need better videos for training

Data della recensione: 10/1/2018
Utente Verificato
Business Owner - Licensed Customs Broker
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
4 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: It offers everything a user would need to run their business for a fair price. It has different functions that you can use when needed and only get charged for the usage. It is user friendly.

Vantaggi: It has a lot of room to grow. Meaning you can make changes to it when you need to use different functions.

Inconvenienti: The accounting side needs more training videos. You have to file e-requests and contact call them to resolve and issue.

Risposta del fornitore

da WiseTech Global il giorno 12/3/2018

Hello, thank you for sharing your comments! Our WiseLearning team would like a bit more detail from you in order to identify any possible gaps with our training videos. Would you be willing to send a direct email to my attention at [email protected] (dot) com with specific area you reference? Many thanks, Jennifer.

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