Caterease

Enhance your Inhouse System by using Caterease

Commenti: Software has enabled me to double my business without adding extra support staff. It forces me to answer questions about my events ahead of time so when the event date arrives, I am fully prepared.

Aspetti positivi:

Well thought out! Software can be customized to do just about anything. It is easy to use - learning curve is approximately 6 weeks to become very comfortable with it. A myriad of reports to choose from and customize. Absolutely the best customer service of any software I've purchased. Very quick and clear response time, Questions are answered within a day. Phone and email support unrivaled. Developer is willing to work with End user.

Aspetti negativi:

1. Mouse scroll! I use this program at least 6 hours/day; finding those hiding scroll bars and scrolling is continually frustrating and annoying, especially when the detail grids are expanded. The program looks like Outlook and acts like Outlook with the exception of this feature. 2. Recommendation for data entry: In some places 'tab' gets you to the next column, and in some places it's 'down/up' arrow. Often frustrating to remember which to use. It's a waste of time to use your mouse when the 'tab' would do. I would recommend that this feature be streamlined so it's always either 'tab' or 'arrow' key (mouse still available, of course).

The name says it all! Caterease has put the Ease into our Catering Operations

Commenti: One of the biggest benefits to Caterease is all there integrations. From credit card processing with Vantiv to event staff scheduling and communication with Nowsta to EASY, STRESS FREE online ordering setup through Zuppler, Caterease has centralized multiple outside operations of our catering company into one place. This alone has cut our time it takes to prepare, schedule and collect payment for every event we create in half, if not more. Caterease has boosted our business operations and continues to help in our growth on a daily basis.

Aspetti positivi:

The customization of EVERY ASPECT of Caterease is one of the reasons why we love it so much. Everything can be made to suit your individual businesses needs. You can use their basic templates for prints such as contracts, receipts, billing statements and more or create your own with whatever information you would like. Every single bit of information can be displayed or removed from prints. Anything!! You can even customize your screen views. We have 6 different users linked to our Caterease and each users desktop/window views are customized down to the theme color. We have 2 divisions to our catering company, one is rather simple and the other is very complex. We have one user set up for the simple division and have cut out 80% of the features Caterease offers from that users display because we do not use them with that division so now, those features that we use for the complex catering side don't clutter up or confuse our simple home meal delivery user. The reports and query features are amazing. You can pull a report or query for literally any piece of information the you want. Want a query of all events that had more than 20 peoples worth of rice pilaf in the month of June 2 years ago, its one click away with Caterease. I've been in the catering business for 10+ years and Caterease is hands down the best Catering Software out there if you want to make things your own and customized to your business. I could go on for days about why I love Caterease!

Aspetti negativi:

Because it is so big and customizable, it does take a while to set up. You can come into it new and work off templates and be just fine but if you want to really take advantage of all the great features Caterease has, be ready to spend some time setting it up. Although it may take some time to setup, once you do, you are all set! With the endless video tutorials and help center articles, you have everything you will need to set things up your way.

To use Caterease or not to use Caterease

Commenti: My hotel used Caterease for many years and were very content with the final product

Aspetti positivi:

It was very user friendly and easy to navigate

Aspetti negativi:

The Inability to make changes to a Banquet Event Order

Cheap for the program but you get what you pay for

Commenti: Worst customer service experience I have worked with in regard to fixing the issues we had. As a customer service company who handles clients everyday this program was to be utilized to help that process. In turn it didnt do much of that at all and was an antiquated system that required a connection server that made issues arise everyday. It impeded days of business where i couldn't retrieve my BEOs because the citrix system was down or inoperable. When i would call or email I would generally get sent to more than one individual to try and solve the problem. Functions of the program that where said to integrate, did not and when asked when they would be live again they told me "we're working on it" and it still hasn't been resolved to my knowledge. Even for the money the program is basically a days worth of formula tracking away from being an excel spreadsheet

Aspetti positivi:

The ease of understanding of the windows based screens and exec function of the program

Aspetti negativi:

Customer service, the third party integrations, the antequated system boot

Very Powerful, can do a lot, but too much for my needs

Commenti: Caterease kept all of my work schedule running smoothly, it was a bit of a pain for inventory tracking but it can be done.

Aspetti positivi:

Caterease has a ton of options and easy to get information out of it as long as you are a subscriber. The Subscription is pretty steep but if you are doing 6 and 7 figures in sales it is worth it. I am a small shop it was too much for what i needed.

Aspetti negativi:

The Price is too steep for my shop. I have found other software providers but there are some short comings i have to deal with.

Caterease is powerful and there's a lot to it.

Aspetti positivi:

The sheer amount of features with Caterease is astounding. There is so much it can do from scheduling and pricing events to inputting menu items, and much more! The integrated tutorials are helpful.

Aspetti negativi:

The interface isn't as intuitive as I would like. It seems like it's in need of a facelift. I feel like we maybe use 20% of all the features we're able to use.

Caterease is customizable and easy to use on the go!

Aspetti positivi:

How customizable it is! We were really able to take the software and use it how it best suited and helped our company. And each of our Sales Team can customize their screens and views to how it best suits their day-to-day needs. The Caterease team constantly provides updates and strives to better fit everyone's needs. We recently switched to the web-based server and it makes a huge difference for our Sales Team.

Aspetti negativi:

As with any software, there are bugs/glitches, etc. but the support teams works quick to fix them and update the software with changes.

We have used this software since 2000 and LOVE the ease of use and customer support

Commenti: Happy Customers!!!

Aspetti positivi:

Ease of use, professional quality documents for our customers, Customer service is always very helpful

Aspetti negativi:

I can't think of a thing we don't like about the software we use it daily and have never had any issues - this is truly the easiest and most complete software to manager our catering business

Caterease in Event Planning

Commenti: Overall, Caterease is a blessing in the event planning industry. From detailed client reports, to custom event prints, it truly covers all the bases and helps things to run more smoothly!

Aspetti positivi:

I like the fact that you can practically customize your Caterease; meaning you can easily add, subtract, and adjust drop-down menu options, event prints, and filters. It helps in making it more user-friendly according to my specific restaurant. Caterease also keeps me organized and helps me to avoid making costly mistakes such as double-booking or forgetting a menu item. I also enjoy it being directly linked to my email, to promptly send clients necessary documents.

Aspetti negativi:

I feel that the Caterease program tends to be a lot to look at and can get overwhelming if you do not know how to use it to its fullest potential. There are many tips and tricks you might not know about without reading through the large user's manual or getting proper training.

The Caterease software is easy to use and perfect for our needs at Indian Ridge Country Club.

Commenti: The ability to clearly communicate while standardizing information that is distributed to a number of departments within our country club.

Aspetti positivi:

Ease of use. I also appreciated the responsiveness of the sales team when our Club requested to update from outdated version to current version 18.

Aspetti negativi:

I am pleased with the software, which I use daily. If I could make one change, I wish all the fields allowed us to change font style and size.

Not User Friendly

Commenti: It helps to create a proposal to send to the client for the bagged lunches we sell and to create a kitchen detail that gives them the quantities and information they need to make the food.

Aspetti positivi:

There is not really that I like much about this software. I think that there are some benefits for our catering sales team (some kind of link between staffing/labor and the software or other features for ease of use) but they generally do not apply to the way I use the software. I normally use it at least once a month but I am not as familiar as them with the ins and outs. It does make a decent looking proposal to send to the client and creating it on my end is simple.

Aspetti negativi:

It is not intuitive at all. The buttons are in weird place and very small with tiny little icons. It opens so many windows at a time just to complete a simple task and in general with everything you do there are so many steps involved. Within the windows there are more windows with little scroll bars everywhere and everything is cut off unless you enlarge the window and it just gets confusing and messy. You have to save everything you do along the way so if you accidentally close out one of your 5 windows you loose your work. Even starting the program takes about 6 different steps. Every screen just looks really outdated and isn't user friendly. It is not easy to search for events. You can't put in the actual date. You just have to click next week or next month so if your company has lots of events you will be scrolling for awhile. Creating your event details menu lines is also annoying. If you don't put them in exactly the order you want the first time dragging and moving them later is much harder than you would think.

Caterease

Aspetti positivi:

The email capabilities and the customer service.

Aspetti negativi:

That you do not have access to the historical date after you discontinue service.

Caterease is easy to use and set up. For our daily use it provides most of the needed functions.

Aspetti positivi:

Online login function and can be used anywhere. Easy to copy multiple events, but pricing doesn't always copy. Query funtions for reports, finance and daily events.

Aspetti negativi:

When updates are made it takes too long to work out the kinks and get our individual set ups back to our settings. Would like better ways to compare year to year financials.

We use Caterease for our Hotel Conference Center booking and catering.

Commenti: Time savings and a great way for staff to stay up-to-date on scheduled events. Prevents double booking and overbooking for staff available.

Aspetti positivi:

Makes scheduling easy & can customize to fit our needs. Mobile app makes checking on schedule while out of the office a breeze! Awesome customer service and great training available. Video tips are always accessible to learn a new feature or to review how to do something.

Aspetti negativi:

So many components to learn the function of and some features are added cost. Would like more "side by side" function of having multiple managers (ie: scheduler & event manager) on screen at once.

Caterease has quite a bit of experience with catering software. Unfortunately, it can be challenging

Commenti: If everything is working perfectly, bids are much easier to write.

Aspetti positivi:

We like that Caterease is can be almost endlessly customized. This becomes overwhelming at times. It seems like it works best for hotel and banquet facilities.

Aspetti negativi:

The customer service is often rough. There seems to be an attitude that everything is always user error. It might be, but we would like to hear a little more concern when we call in.

Incredibly amazing software!

Commenti: Its an incredibly effective product,makes creating and managing events and processes so easy!!!

Aspetti positivi:

I love how it's easy to check and track payments also it's great for using even with a number of users at the same time!!

Aspetti negativi:

Not much to dislike,only wish it could be possible to also including payments in the software instead of using a different platform.

Great User Interface

Aspetti positivi:

It was easy to use but was customizable to our needs

Aspetti negativi:

Some features weren't super intuitive and took many steps to get what we needed

HR's perspective

Commenti: Caterers is the hub of the business. All staff have access to the platform and use it to improve communication. Can't do business without Caterease!

Aspetti positivi:

I use Catereasr daily to add and archive staff, verify schedules and presence, pulling reports and communicating with all team members at the same time. Caterers is easy to use, intuitive and customer service is superior!

Aspetti negativi:

More customized views, staff information options

Not user friendly for everyone

Aspetti positivi:

Purchased this product because it had such good reviews and felt that it made my job easier as a small catering business we someone usually books an event with us while attending someone else event and having a moblie app handy was really nice.

Aspetti negativi:

My co-owner did not find this product useful. We were not able to interface our Quickbooks online with this software which caused me to double work.

Caterease is indispensable

Commenti: Having been in the business for over 30 years and having worked on three continents. I have seen and worked with many event management systems. In 2013 I started my own business and was challenged by looking for event software that would be scalable and grow with me, Caterease hit all the notes for my business. Now 2 years in, I have been able to add the modules to match the demands of my flourishing business. Best satisfaction is when you get a cold call from a guest and inside of a10 minute conversation I'm able to send off a professional proposal along with a detailed email covering all my business can offer to a client.' Time and time again, clients state''You won the contract chef because you're not only talented in the kitchen but your speed to send all documentation shows how much you care about your guests'

Whether you are just starting out in Hospitality or have decided to start up your own business after working for others. Caterease is indispensable and will make your business purr with a professional edge!

I love this program!

Aspetti positivi:

My favorite thing about this program is that it looks just like my Office programs - so everything is so easy to use. I also love the cool browser-based dashboard and mobile app. I can't believe how much time this is already saving me - wish I bought it sooner!

Aspetti negativi:

Nothing yet! This program does everything I need and more.

So flexible!

Commenti: I started using Caterease 7 years ago when I started my "backyard" catering operation. Gradually my business grew to full fledge off site only operation. Since then I added a fine dining restaurant to the mix. Caterease has always been at my fingertips, taking me from simple contracts and proposals to fully detailed and intricate functions. I love the fact that I never have to type something twice. I am also using Qbooks and the interface is very practical. The reports that come with the program are great too. This morning I was looking at 4 years worth revenue, cleary identified, all in one and all at the click of one button. But the power really shows when you run a query. Caterease is a superb tool and also it is intuitive, fun to use and cool to look at!

The most user friendly software we have ever used

Commenti: We have a large and complex catering business, offering on-premise, off-premise, and delivery events. We spent 3 years researching catering software, meeting with all of the vendors, testing different options and finally decided Caterease was the only real solution. 6 years later I am very happy to say switching to Caterease was the best decision we ever made for our business. The program is continually updated with new features. One of the biggest reasons we picked Catrease was because the program is very easy to use. The interface looks very similar to regular Microsoft Office applications. If you can use Outlook, you can use Caterease.

Doubled our business

Commenti: After shopping around for software, we ended up choosing a different one and sadly, after months and months of trying to get all the kinks worked out (and lots of wasted money) we ended up walking away from it and going with Caterease and wow... Wish we had just started with them. From the sales process to getting started, we were booking events the SAME DAY we got the program. At the end of the day it's all about your business and we have to give a lot of credit to this software for helping grow our business that way it has.

Caterease is Wonderful!

Commenti: As an Administrative Assistant of a Hotel with Rooms & lots of Catering space I couldn't be happier with the ease of Cater"ease". From setting up our new system, to training in Naples, each and every step of the transition from our old system to Caterease has been wonderful. Each person that we have worked with, talked to or asked questions of has been awesome. Caterease is so nice to use with the menus and reports, that it makes it easy for each of our departments and our clients at the same time.