--- description: Scopri le funzionalità di Provide Support, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Provide Support - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [Provide Support](/software/24848/provide-support-live-chat) # Provide Support Canonical: https://www.capterra.it/software/24848/provide-support-live-chat Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/24848/provide-support-live-chat?page=2) > Soluzione per chat di assistenza dal vivo e monitoraggio di siti web per l'assistenza clienti online. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 28 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Provide Support? Serve aziende e organizzazioni di vari settori, tra cui e-commerce, istruzione, turismo e strutture ricettive, vendita auto, noleggio auto, consulenza, assicurazioni, finanza, governo, ecc. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 28 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Provide Support - **Area geografica**: New York, USA - **Anno di fondazione**: 2003 ## Contesto commerciale - **Prezzo di partenza**: 24,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, ceco, cinese, cinese tradizionale, coreano, danese, ebraico, finlandese, francese, giapponese, indonesiano, inglese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese - **Paesi disponibili**: Australia, Brasile, Canada, Cina, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Branding personalizzabile - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Creazione di report/analisi - Modulo offline - Storico delle trascrizioni/chat - Third-Party Integrations - Trasferimento/Instradamento ## Integrazioni (14 in totale) - Adobe Commerce - BigCommerce - Google Analytics 360 - Joomla - Mailchimp - Microsoft Outlook - OpenCart - PrestaShop - Shift4Shop - Shopify - Volusion - Wix - WooCommerce - WordPress ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [WhatsApp](https://www.capterra.it/software/180345/whatsapp) — 4.7/5 (16297 reviews) 3. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24046 reviews) 4. [Text Request](https://www.capterra.it/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1715 reviews) ## Recensioni ### "Great value for product." — 4.0/5 > **Craig** | *17 gennaio 2018* | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Works consistently well. Except for a few issues mentioned below, the response time is pretty good. I'm rethinking some strategies to try and capture some abandoned website users. > > **Inconvenienti**: I do wish they would get a better way to import a text file to populate the canned response file but it still is a great value. Looking forward to the release of the statistics module. I've been waiting for a fix to it. It was a great reporting mechanism when it worked. > > A great contact tool for following up on customers. ----- ### "Good, simple chat program" — 4.0/5 > **Peter** | *22 agosto 2019* | Articoli sportivi | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: The no-nonsense interface makes it easy for CSRs to conduct multiple chats without anything slipping through. > > **Inconvenienti**: I would like to have an automatic chat prompt with trigger options based on page depth and time on site. I would also like an option to integrate Provide Support with our ticketing system and CRM to better tie chat sessions with customers and orders as well as making it easier to find customer info post-purchase. > > Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it. The well designed chat console enables our representatives to handle more chats simultaneously while maintaining high standards of service. ----- ### "Basic Live Chat Tool" — 3.0/5 > **Utente Verificato** | *1 agosto 2019* | Articoli sportivi | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: We love that Provide Support allows us to have a live chat option on our site. We previously didn't have one and now we do. There is nothing particularly flashy or great about it, but it does a good job. > > **Inconvenienti**: This kind of goes in hand with what I said above, but there isn't anything out of the ordinary that Provide Support does. Chat features are minimal, but they work. The backend workbench for our customer support team gets the job done without being overly complex. > > We are an ecommerce site that needs to have a way to communicate in real time with customer. Provide Support allows us to do that. ----- ### "Great Product \*But...\*" — 4.0/5 > **Justin** | *15 agosto 2019* | Studi legali | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: The level of functionality is staggering. I love it. I wish we could keep it at my company however we cannot because... > > **Inconvenienti**: ...Your product drops UTM codes from Google Analytics, which is crucial to our being able to track our marketing efforts. We sadly have to drop your product for one that is extremely well-known and used by huge enterprise-level companies, but doesn't do half of what Provide Support can do in way of customization and back-end user friendliness. > > Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker. We'll miss you. ----- ### "Great Customer Chat Software Packed with Features" — 5.0/5 > **Don** | *15 agosto 2019* | Prodotti tessili | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I like how easy it is to set up and use the software. Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone. > > **Inconvenienti**: I wish it would have a timer setting so that I can have myself available during certain hours. If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats > > I needed a way to monitor traffic and communicate with customers more efficiently so convert traffic to sales. Provide Support does with easily and does not cost too much to operate from month to month. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/24848/provide-support-live-chat?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/24848/provide-support-live-chat) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | pt | | | pt-PT | | ----- ## Dati strutturati