TM3

Easy to Use and Operate Accurately

Commenti: Anytime I've encountered a problem, the TM3 support team have been amazing. I would recommend this software to others and rate the customer service as exceptional

Aspetti positivi:

I like the fact that I can record everything related to a customer accurately and with ease

Aspetti negativi:

Sometimes it does have glitches but the Customer Service Team are amazing and are able to fix things with ease

Experiences

Commenti: Very positive generally
Been using it for 10+ years and moved up through the versions
Tech team really helpful
Have recommended and its been taken up by 3 other users recently and was told I would get a discount but that has not happened!

Aspetti positivi:

Diary management Case notes Bespoke reports Fantastic support from tech team although responses have been badly affected by Covid

Aspetti negativi:

No signature on bespoke emails No area for frequently used attachments to be stored Happy to use IM but tel should be re-installed as response times can be slow and then messages are cut off if we don't respond within a certain time frame but when in clinic this can't always be done Text costs

Not recommended for smaller Independent Clinics

Commenti: This system used to be a leader across the medical practice management industry but the package is now probably better suited to large organisations coordinating information across multiple departments rather than the needs of an independent practice.

Aspetti positivi:

There are very few pros to TM3 when you consider the competition for SMEs. The medical insurance billing system is the only benefit that comes to mind as it is well integrated.

Aspetti negativi:

Where to start? The interface is not intuitive or engaging making administration even more of a chore. Not being able to look back on patient's previous notes easily when they attend for follow up, the whole system is clunky and suffers from having had additional functions bolted on to the original software over the years. You repeatedly have to close one screen and open another rather than having the concurrent information on one screen. Customer support is charged for and is hard to get any response to arrange. Training quality is hugely disappointing, delivered from a script and not lead by anyone with practice based training, just software training. So for example the specific data that is used for KPI reports was only superficial explained as how the software used is not a function of the trainers, the help pages on the website are out of date etc etc. Having been customers for nearly 10 years the competition from other practice management suppliers has caught up and thoroughly overtaken them. Needless to say our team of 6 have just moved to an Australian competitor more suited to our size of clinic and it is costing 70% less per month.

Honest Review :)

Commenti: There are some great features, from reminders to the ability to send forms, to setting up and billing for classes. This is enabling our business expansion to progress smoothly and has allowed us to adapt to the challenges of operating throughout the Covid pandemic

Aspetti positivi:

The set up is really quite easy. There is plenty of help available and plenty of tutorials for things you are unsure of.

Aspetti negativi:

When additions / suggestions are made, there doesnt seem to be any progress often and not follow up procedure other than us chasing / enquiring. It is pretty expensive in terms of licencing. Also, the classes features are fab when you upgrade to Connect but despite the cost of the upgrade, there's a further charge per class. I understand why the PAYG system is in place, it just adds to an already expensive system, especially when alot of the Connect features are not used

TM3 Fantastic system - Admin dream

Commenti: Love the simplicity and the layout. The ability to run and utilise both web and desktop is key. Desktop being that more simplistic when running finance and some other reports. Fantastic system. It works for us and not the other way around.

Aspetti positivi:

Quick and simple to use and to train new staff. With 2gether being an excellent tool for tips and updates.

Aspetti negativi:

Would like the ability to create my own 1 off reports that fit my business without incurring additional costs.

Overall a fairly good clinical system that is quickly being outdated by recent software out there!!!

Commenti: Overall it is fair, to be honest, I am looking at changing providers as as other software programs appear to be more advanced now than TM3.
To request updates to things we are told that that info will be given as a request to the developing team, but you know that is a way of saying this will not happen from experience.

Aspetti positivi:

Can customise a fair amount of functions to the way in which your clinic operates. Reminders and free use of email is great. Invoicing is really good.

Aspetti negativi:

Things are not updated regularly enough, the desktop software seems to be forgotten about completely. The online version is not user friendly and loses some of the great functions the desktop version has. For example, allowing you to read a communication and make changes to it if required before it is sent. The online booking system states "prices from" giving the lowest price of a group session to the client, when they request a £25 session as it states this prices from, this could lead to patient complaints for false advertising. The telephony help has been offline for way too long, as a business I managed to set up an internet phone system very easily to use when home working, I have no idea why TM3 did not provide this? The system crashes regularly. When updates occur or support sometimes need to do something with the system if it crashes, they forget to upload word again to open documents and you have to call back to get this working again. If a patient enters via a group with authorised sessions, but then sees us privately for an alternative issue, and then sometimes has a second authority for a different body part, it is impossible to know on the system session dates what ones were for a private and group session. I have been requesting that these should have a colour coded way to separate them for years but nothing ahs changed.

Not Interested in actually making the system functional

Commenti: We were told we had to move from TM2 (their previous system) to TM3 at the end of 2021 - we are STILL waiting for basic functionality issues to be resolved and are currently unable to fully use the system. I cannot escalate my concerns as staff won't supply contact details of anyone 'higher up the chain' and yet we are still being asked to pay considerably more for a system that does less than their previous one!
It would appear that the company are only focused on projects that bring in more money to the company rather than actually fixing the projects they have currently released.
I would not recommend this company to anyone - which must be soul-destroying for those front-end members of staff who work very hard to get things sorted, but who way to often come back with "it's been referred to the development team" which appears to mean that it will never be fixed.

Aspetti positivi:

It has 2 saving graces -1 is the front-line support staff who are available via their online chat (not via phone as advertised on their website). They are knowledgeable and helpful. The 2nd is its integration with Healthcode which makes seamless work of sending electronic invoices.

Aspetti negativi:

It is not a very intuitive system to learn and feels very 'clunky'. We have experienced a whole range of issues with getting it implemented, a number of which are still ongoing 6 months down the line We had very little in the way of training (you are given 2 hours free training which is online and is basically a member of staff sharing their screen with you and quickly showing you what to do)

Very useable but clunky

Commenti: Never having used any other patient management software it’s hard to compare however I can say the step up from TM2 is HUGE!
Once learnt how to use it, where everything is and what it does the system is very functional. Clunky at times and often the simple and easiest things can’t be done but but overall a vast improvement from a paper diary and handwritten notes.

Aspetti positivi:

One stop shop for a patient management system. Easy to use patient/practitioner diary and booking system. Patient clinical notes have been essential in our multi location clinic even thought they are clunky.

Aspetti negativi:

Software is clunky to use. Not particularly logical for less technologically advanced people which are often the physios. Multiple very simple requests have been “passed onto the development team” over the last year, many things makes you wonder if the product was even tested before it was launched. Too many “work arounds”, for the cost of the product you would expect it to work not have to “work around” the problem.

To grow and secure your business its a must-have

Aspetti positivi:

TM3 is as easy to use as any MS product but has a pleasing depth that rewards you for looking further. There's a huge amount of flexibility and scalability here - so much so that we've based our business around it's features.

Aspetti negativi:

It needs to be able to integrate with hosted sites such as Wix. A single system for patient records that allows full booking, customer interaction and data collection is not impossible but only if it can integrate with the existing client website

Worst Company ive ever worked with

Commenti: Stressful and not worth the hassle

Aspetti positivi:

yet to find..

Aspetti negativi:

The support is shocking, No one to talk to, all members of staff off. only one person available in support. I have been trying to leave for 6 weeks, refusal to give data back or being ignored. System to download data does not work. you are stuck and left paying additional months to keep operational. seriously contemplating legal action. its disgusting how they operate

An asset to a busy practice

Commenti: 90 % of the time this is wonderful but can be frustrating when assistance is required in a hurry and customer support is busy.

Aspetti positivi:

I am familiar with the software as I have used it for more than 10 years. It is relatively intuitive to use. I like being able to send forms from within patient notes. The appointment reminders are invaluable.

Aspetti negativi:

It would be great if there was full functionality on a smart phone

pros and cons of TM3 after one month of use

Commenti: Solving: no longer require paper notes. Paper notes could be inadvertently destroyed. Paper notes are sometime difficult to read. So far it is working well albeit with the above cons. All issues have been addressed to Blue-Zinc. Some are being addressed. Some are not.

Aspetti positivi:

Clients notes stored safely online - shouldn't get lost. All clinicians can read all other clinicians notes. No hand written scrawl to decipher. All clinician diaries visible to all. Everything stored in one place. Available on all computers.

Aspetti negativi:

Currently no GDPR certification although they indicate they are compliant. No diary app for phones. Doesn't have the option to put clients first name first in the appointments field. Scanned documents can only be viewed by downloading onto device. Full calendar does not stay pinned even after pinning in place! Appointment notes currently collapsed and only showing current report rather than showing all treatment reports when you go to a case. Client tracking reports - shows every appointment for each client rather than just the one that has' no future appointment'. Date of birth jumping back to blank or to 30/12/1899 when trying to update!

Excellent for scheduling appointments

Commenti: Good

Aspetti positivi:

Appointment scheduling Invoice generation to a point

Aspetti negativi:

Hard to change templates That it automatically generates 2 invoices for 2 different practitioners and one has to physically combine

not happy

Commenti: I have requested to downgrade my subscription. however, I have not gotten a response from them until 3 months when I stopped my direct debit. then I get a response that pays the bill in a few days or we will delete you all data from the system. i fell that not good

Aspetti positivi:

easy to use it. and good to maintain data

Aspetti negativi:

Not able to communicate with TM3 Team. Not getting some response until 3 month from TM3

Works for us

Aspetti positivi:

Being able to see all staff diaries on one page. Set reminders and snapshots of clinical practise. Keeps all data safe. Facilitated clinical record keeping. Accessible online.

Aspetti negativi:

Class manager still needs some improvements. It would be good to be able to attach a room to a booking to avoid room clashes.

Brilliant easy software

Aspetti positivi:

Straight forward logical system. And great access from mobile devices which is invaluable

Aspetti negativi:

Linking insurance processes to the account with health code

TM3

Commenti: Our experience of TM3 is that we have gone paperless which save money and reception time
The practice over all has a more efficient feel to it

Aspetti positivi:

It is reliable and I can use iron my Phone. Emails remind patents of their appointments and the best thing we did was book on line our patients love it.

Aspetti negativi:

Sometimes I find writing my note on line a little slow And not always easy to work

Honest review

Commenti: Great overall experience just a shame about the techy bugs.

Aspetti positivi:

Cloud based - work from anywhere. Account managers very friendly and staff always happy to help.

Aspetti negativi:

all the bugs that keep cropping up. Feels like I'm spending more time in a week waiting for support to answer buggy issues than working on my business - I'm promised this will get less.

Ideal for our practice

Commenti: The reports are very good. Easy to convert to Excel and extract management information.

Aspetti positivi:

It is easy to access from any device and the diary is very clear.

Aspetti negativi:

The financial side takes a bit of getting used to. Can make mistakes.

Nice userface

Commenti: Whenever I have had an issue with tm3 it has
Always been resolved that day and from day one the customer service has always been on point.

Aspetti positivi:

I think the overall look is very customer friendly both for practitioners and their clients.

Aspetti negativi:

It’s quite hard to set up initially especially the note taking section

TM2/3

Commenti: Varied

Aspetti positivi:

Manages invoices well Diary management of multiple practitioners and locations

Aspetti negativi:

No online payment No class management module No PROM’s or useful reports

Tm3 review

Aspetti positivi:

Great diary, Bilings, easy clinical notes, reports

Aspetti negativi:

No open API. No clinical case notes suitable for smart phone. No data analytics No AI

TM3 Practice Management review

Commenti: TM3 has helped me solve the problem of spending valuable clinical time taking payments following by hours in the evening sending out receipts.

Aspetti positivi:

Appointment reminders are great. It means people let me know of their intention to attend or else if something has come up they will cancel in plenty of time. Invoice by email with payment integration through stripe makes for hassle free payments.

Aspetti negativi:

it is a bit fiddly to send receipts and to check up on payment records

Simple and easy to use

Commenti: Overall very happy with the product

Aspetti positivi:

Very straightforward and picked up how to use the features I need incredibly quickly and when I did stunble over certain features, the online support was second to none

Aspetti negativi:

Sometimes you have to come back out of a patient notes and go back in to access the case history but this is a small niggle

TM3

Commenti: I am a sole practitioner so I use TM3 for many admin functions. It is great for keeping track of payments, invoices.
I don't find the clinical notes very easy to use.

Aspetti positivi:

Easy to use Able to use on any computer and ipad

Aspetti negativi:

The TM3 version is quite different to TM2.