--- description: Scopri le funzionalità di Vanillasoft, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vanillasoft - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per agenti di commercio](/directory/30680/inside-sales/software) > [Vanillasoft](/software/27609/vanillasoft) # Vanillasoft Canonical: https://www.capterra.it/software/27609/vanillasoft Pagina: 1/11\ Avanti: [Pagina successiva](https://www.capterra.it/software/27609/vanillasoft?page=2) > VanillaSoft consente ai team addetti alle vendite di rispondere più rapidamente ai potenziali clienti, impegnarsi in modo costante e sviluppare opportunità più qualificate. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 233 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Vanillasoft? Team di vendita interni e remoti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 233 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: VanillaSoft - **Area geografica**: Plano, USA - **Anno di fondazione**: 2003 ## Contesto commerciale - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Lingue supportate**: inglese - **Paesi disponibili**: Canada, Stati Uniti ## Funzionalità - Acquisizione di potenziali clienti - Analisi predittiva - Automazione dei processi e dei flussi di lavoro - CRM - Campi personalizzabili - Comunicazione multi-canale - Creazione di report/analisi - Database clienti - Distribuzione di potenziali clienti - Gestione contatti - Gestione dei calendari - Gestione del flusso di lavoro - Gestione della campagna - Gestione della posta elettronica - Gestione delle attività - Gestione delle attività di vendita - Gestione delle comunicazioni - Gestione delle opportunità - Gestione delle pipeline - Gestione delle prestazioni - Gestione delle riunioni - Gestione di potenziali clienti - Gestione elenco chiamate - Importazione/Esportazione di dati - Lead Nurturing - Lead Qualification - Monitoraggio del coinvolgimento - Parametri prestazionali - Per il settore assicurativo - Prioritizzazione - Punteggio personalizzabile - Quadro della attività - Registrazione - Relazioni sulle vendite - Report personalizzabili - Segmentazione della clientela potenziale - Sistema di calendari e promemoria - Strumenti collaborativi - Strumenti per la ricerca di potenziali acquirenti - Third-Party Integrations - Tracciamento delle interazioni - Trascrizione delle chiamate ## Integrazioni (11 in totale) - Chorus - Comm-unity - Docusign - Gong.io - Salesforce Platform - Salesforce Sales Cloud - VerticalResponse - Vidyard - Vonage Business Communications - Zapier - authorize.net ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per agenti di commercio](https://www.capterra.it/directory/30680/inside-sales/software) ## Categorie correlate - [Software per agenti di commercio](https://www.capterra.it/directory/30680/inside-sales/software) - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) - [Software di abilitazione delle vendite](https://www.capterra.it/directory/30798/sales-enablement/software) - [Software per lead management](https://www.capterra.it/directory/30017/lead-management/software) - [Software per previsioni di vendita](https://www.capterra.it/directory/30930/sales-forecasting/software) ## Alternative 1. [Zoho CRM](https://www.capterra.it/software/155928/zoho-crm) — 4.3/5 (6974 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.it/software/204998/bigin-by-zoho-crm) — 4.7/5 (730 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18783 reviews) 4. [HubSpot CRM](https://www.capterra.it/software/152373/hubspot-crm) — 4.5/5 (4458 reviews) 5. [Dynamics 365](https://www.capterra.it/software/157279/dynamics-365) — 4.4/5 (5823 reviews) ## Recensioni ### "VSoft Is Very Reliable" — 5.0/5 > **JOIA** | *29 luglio 2025* | Assicurazioni | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: The ease of access is very sufficient. Communication tools are up to date and functions well with the tailored options > > **Inconvenienti**: The preset combined options that I can not opt out of before purchase. I would like the opt out option added > > I have used it for many years and it has always been streamlined. Learning curves are very minimal and they have resources available to help resolve any issues ----- ### "Excellent Platform for Managing a University Phonathon" — 5.0/5 > **Qudsia** | *16 marzo 2026* | Istruzione superiore | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: As someone who manages a university phonathon, VanillaSoft has been incredibly effective for running a high-volume calling program. The queue-based dialing system keeps callers moving efficiently between prospects and eliminates downtime, which helps maintain strong dial rates throughout shifts. The scripting tools are also very helpful for training student callers and ensuring consistent messaging across the team. I particularly appreciate the reporting and analytics features, which allow me to track key metrics like dials per hour, contact rates, and pledges. This makes coaching callers and managing performance much easier. Overall, it’s a reliable system for organizing donor outreach and keeping a student call center running smoothly. > > **Inconvenienti**: While the functionality is strong, the interface can feel somewhat dated and takes a little time for new callers to learn. Some administrative features, like list management and workflow customization, could be more intuitive. That said, once the system is set up, it works very well for structured calling programs. > > Overall, my experience with VanillaSoft has been very positive. Managing a phonathon requires balancing efficiency, caller training, and donor engagement, and VanillaSoft supports all three well. The platform allows our team to maintain consistent outreach, track donor interactions effectively, and monitor caller performance in real time. It has been a dependable tool for managing our call center operations and helping our team stay organized and productive during calling shifts. ----- ### "Rudimentary At Best." — 1.0/5 > **Gabby** | *25 agosto 2025* | Raccolta di fondi | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: If I'm being honest, I don't really like anything about Vanilla Soft. Every single aspect of it is rudimentary at best. > > **Inconvenienti**: If I have multiple people texting me, when a new message comes in, the other message fully disappears and if I'm not paying attention, my message is now being sent to someone that it has NOTHING to do with. We cannot receive photos. The phones and they're ability to call and it go through is a mess 9 times out of 10. If you email someone with another person cc'ed and one of the emails is wrong/bounces... NOW YOU CAN'T EMAIL EITHER OF THEM without getting Vanilla Soft involved. All of the improvements that have been rolled out have actually made pretty much EVERYTHING significantly WORSE. > > The learning curve of to this program is that you need to memorize the ways that its bad so that you can work around the issue before it even presents itself. I should have to copy every email before I send it, in fear that the whole system is going to crash out the second I hit send. I'm honestly not the hugest fan of the program. It's very much not a user friendly platform in a lot of ways including the fact that literally everything HAS to be resulted to be moved/we cannot just drag and drop it. It's also incredibly inconvenient that your text platform is basically useless in most ways. ----- ### "Streamlined Lead Management with Powerful Automation" — 5.0/5 > **Kathia** | *22 ottobre 2025* | Servizi ai consumatori | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Vanillasoft makes it easy to manage leads and automate follow-up tasks. The workflow automation saves a lot of time, and the interface is straightforward once you get used to it. I especially liked the call queue feature, it ensures reps never miss a lead and keeps outreach consistent. Their security features, including user permissions and data access controls, also inspire confidence. > > **Inconvenienti**: The reporting tools could be more customizable. Some analytics are locked behind higher tiers, and integrating with other CRMs or marketing tools sometimes requires manual setup or third-party connectors. The learning curve for new team members can also be a bit steep. also Clarity is dope. > > Overall, Vanillasoft is a solid sales engagement platform that delivers great value for money, especially for teams focused on outbound calling and lead follow-up. Customer support is responsive and knowledgeable, and onboarding resources are helpful. Once configured, it really boosts productivity and lead conversion rates. ----- ### "VanillaSoft Review" — 5.0/5 > **Andrew** | *21 agosto 2025* | Servizi bancari | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: VanillaSoft offers solid value, especially for sales teams that need a structured cadence tool for lead management and outbound calling. The pricing is reasonable compared to larger CRMs, and it gives smaller and mid-sized teams enterprise-level functionality without breaking the budget. > > **Inconvenienti**: The platform has a moderate learning curve. Basic functions like calling, lead tracking, and note-taking are straightforward, but admins may need extra time to fully customize workflows and reporting. Once trained, users find the system intuitive. > > VanillaSoft provides a reliable level of security with role-based permissions and data encryption. We’ve felt confident that customer information and leads are well-protected. ----- Pagina: 1/11\ Avanti: [Pagina successiva](https://www.capterra.it/software/27609/vanillasoft?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/27609/vanillasoft) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati