iPost

Great Tool for Emails

Commenti: Great customer service, the team is willing to explain things in detail, creating emails (design) is also very straightforward and not overly complicated. Also love how easy it is to duplicate emails and set up brand guidelines.

Aspetti positivi:

I find iPost to be very user friendly. I can figure most things out because it is very straight forward when sending typical emails. If I do have a question, they have real time chat which is very helpful!

Aspetti negativi:

iPost does offer some more complex features that require a lot of time to set up and work through to make sure they are working correctly. With that being said, these are more "optional" and does not impact how fast I was able to start sending "typical" emails.

Great Foundation

Commenti: Overall we like iPost, it has helped us accomplish our goals as we've grown the past few years, more than our last ESP was able to. However, as we continue to grow and look toward the future, it's unsure that iPost will be able to keep up with our needs. But we've been informed there are new services/recommendations being made available to us so we are definitely looking forward to seeing what new type of partnership we can develop with iPost in the additional year we signed on for.

Aspetti positivi:

The frontend usability. Our last ESP was more backend, meaning everything we needed to set up had to be done through them. The go-between time and annoyance of not having control over our own data was irritating. With iPost though, we are able to do almost everything ourselves and what we can't, we can ask for assistance. iPost is much more user-friendly.

Aspetti negativi:

While reporting has come a long way in iPost it is still lacking in customization and ease of use. Pulling data takes a long time, especially because our brands are set up separately, we often have to set up tables or export data multiple times and then compile it together. We also would like a more robust way to view our segmentation. i.e. to be able to only code one email but report on the customer level of what segment they are part of versus just the campaign level.

Flexible implementation and great customer support hamstrung by slow UI and limited default reports

Aspetti positivi:

The implementation of iPost can be customized to meet business specific needs. We really like that we were able to figure out a way to bring over our existing sending IPs and Domains with their quality reputations and that we did not have to warm new IPs or use shared IPs.

Aspetti negativi:

The reporting interface needs a lot of work. The UI can be really slow to load. There should be more out of the box reporting standard. There is a heavy dependence on one-off customizations. Please add support for seed lists.

Easiest Implementation

Commenti: We were thrilled with the relative ease of migration and integration across the various platforms. Service was strong, deliverability improved, and business results were there.

Aspetti positivi:

My team applauded iPost for dedicated attention to migration from another platform. The transition was easy and set us up for a strong partnership. We were able to integrate a range of partners to ensure our emails were robust and right for our customer - from ratings and reviews to feeds from our social content, iPost helped us drive click thrus. iPost also integrated with our data warehouse and paid marketing platforms to ensure we captured all customer data and new email names from paid campaigns. They ROCKED IT! iPost also did a great job with deliverability and actually improved over our prior vendor.

Aspetti negativi:

We had high expectations for data visualization in our reporting, which was very slow to be produced post-migration.

Full featured and great support

Commenti: The iPost team has been tremendous in helping us to make the most of our email marketing campaigns and use the tool in ways we never would have thought of. They've also been able to help us with custom solutions to meet business needs in ways no other ESP can.

Aspetti positivi:

We love how customizable iPost is — particularly the organization of subaccounts and conversion tracking. We're able to get immediate visibility into the performance of our eCommerce campaigns, beyond opens and clicks. The conversion tracking is also very customizable and we're able to pass in custom variables to see if we're selling more from mobile or desktop, etc.

Aspetti negativi:

I would like to be able to do more with historic reports across subaccounts.